Fingal County Council is seeking to appoint a suitably experienced and qualified contractor/s to provide service desk and infrastructure services to replace the existing internal provision of such services. This managed service will include service desk telephone support, deskside support at our two main user sites, field support at other Council sites, application support and infrastructure support. In addition to providing managed services, the contractor is expected to provide project based services to manage and deliver change within the infrastructure and service desk environments.
Deadline
The time limit for receipt of tenders was 2017-09-08.
The procurement was published on 2017-08-04.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract award notice (2019-01-04) Contracting authority Name and addresses
Name: Fingal County Council
National registration number: N/a
Postal address: PO Box 174, Main Street
Postal town: Swords
Postal code: Fingal County Hall
Country: Ireland 🇮🇪
Phone: +353 18905000📞
E-mail: procurement@fingal.ie📧
Region: Dublin🏙️
URL: http://www.fingal.ie🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/371🌏 Information about joint procurement
The contract is awarded by a central purchasing body
Fingal County Council is seeking to appoint a suitably experienced and qualified contractors to provide service desk and infrastructure services to replace the existing internal provision of such services. This managed service will include service desk telephone support, deskside support at our two main user sites, field support at other Council sites, application support and infrastructure support. In addition to providing managed services, the Contractor is expected to provide project based services to manage and deliver change within the infrastructure and service desk environments.
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Total value of the procurement (excluding VAT): EUR 2 400 000 💰
Fingal County Council is seeking to appoint a suitably experienced and qualified Contractors to provide service desk and infrastructure services to replace the existing internal provision of such services, whilst facilitating expansion of services to meet new and future needs.
The primary aim of the contract is to provide a range of service desk and IT infrastructure-related services designed to meet the needs of Fingal County Council. These services include ITIL type services for the following draft scope: service desk/helpdesk, managed servers, managed desktop devices (PCs, tablets, etc.), managed storage, managed VOIP, managed network and related security. Included in this scope will be the ability to deal with change in volume and scope of supported devices as new devices become available, and project- and consulting-based services required to deliver changes to the current and future transformed environments.
Show more Award criteria
Quality criterion (name): Methodology for delivery of the services
Quality criterion (weighting): 400
Quality criterion (name): Transition to provider/project plan
Quality criterion (weighting): 150
Quality criterion (name): Technical merit of team proposed
Cost criterion (name): Cost
Cost criterion (weighting): 300
Information about options
Options ✅
Description of options: Project based services are likely to be drawn down, but not guaranteed.
Procedure Type of procedure
Restricted procedure
Administrative information
Previous publication concerning this procedure: 2017/S 150-310422
Award of contract
1️⃣
Contract Number: 1
Title: Supply of IT Managed Services
Date of conclusion of the contract: 2019-01-03 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Atos IT Solutions and Services Ltd
National registration number: 484835
Postal address: Office 5B, Level 5, Block 4, Dundrum Town centre Sandyford Road
Postal town: Dublin 16
Country: Ireland 🇮🇪
Region: Dublin🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 400 000 💰
Complementary information Review body
Name: Four Courts
Postal address: High Court
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2019/S 005-007466 (2019-01-04)