NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling and throughput of primarily overseas applications. The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details. Operators may also be required to assist with processing work in times of peak demand and their rates for this work should be quoted separately.
Deadline
The time limit for receipt of tenders was 2016-08-30.
The procurement was published on 2016-07-28.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract award notice (2020-02-05) Contracting authority Name and addresses
Name:
“Bord Altranais agus Cnáimhseachais na hÉireann/Nursing and Midwifery Board of Ireland”
National registration number: N/a
Postal address: 18/20 Carysfort avenue, Co. Dublin
Postal town: Blackrock
Country: Ireland 🇮🇪
Contact person: Procurement
Phone: +353 16398500📞
E-mail: procurement@nmbi.ie📧
Region: Éire/Ireland🏙️
URL: http://www.nmbi.ie🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/454🌏
Object Scope of the procurement
Title: Provision of Customer Call Centre and Processing Services
CCCPS16
Products/services: Call centre📦
Short description:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
Short description
NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling and throughput of primarily overseas applications. The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details. Operators may also be required to assist with processing work in times of peak demand and their rates for this work should be quoted separately.
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Total value of the procurement (excluding VAT): EUR 15.41 💰
1️⃣
Additional products/services: Customer services📦
Additional products/services: Customer-care services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Blackrock, Co Dublin.
Description of the procurement:
“NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling...”
Description of the procurement
NMBI management wish to exploit the contact centre expertise of operators to provide support that will contribute to a more effective and efficient handling and throughput of primarily overseas applications. NMBI is looking for an operator that has the appropriate resources available and has the range of call centre competencies on hand to enhance the existing service provided by NMBI.
The contract will be for a period of 3 years with an option to extend for a further year.
The objective of the project is to establish a telephone call and email handling support service to provide support to the NMBI processing of overseas application for registration, taking payments from Nurses/Midwives and recording payment details with NMBI’s secure payment processor, responding to mailings regarding annual retention fees, transfer of balance information files from NMBI to the call centre provider on a daily basis, if required. Operators may also be required to assist with processing work in times of peak demand and their rates for this work should be quoted separately.
Show more Award criteria
Quality criterion (name): As per RFP
Quality criterion (weighting): 60
Cost criterion (name): Cost
Cost criterion (weighting): 40
Procedure Type of procedure
Open procedure
Administrative information
Previous publication concerning this procedure: 2016/S 147-265847
Award of contract
1️⃣
Contract Number: 1
Title: Provision of Customer Call Centre and Processing Services
Date of conclusion of the contract: 2020-01-02 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: RigneyDolphin Group
National registration number: IE65925471
Postal address: Units 10/11 IDA Industrial Estate, Cork Road, Waterford
Postal town: Waterford
Country: Ireland 🇮🇪
Phone: +353 51590000📞
E-mail: kevin.kehoe@rigneydolphin.ie📧
Fax: +353 51590000 📠
Region: Éire/Ireland🏙️
URL: http://www.rigneydolphin.ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 15.41 💰
Complementary information Review body
Name: High Court
Postal address: Ground Floor Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧 Service from which information about the review procedure may be obtained
Name: High Court
Postal address: Ground Floor Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2020/S 028-065085 (2020-02-05)