Tourism Ireland is seeking a suitably qualified supplier to provide Managed Services (including an ICT Service Desk) and Hosting Services plus supporting Professional Services commencing January 2016.
Deadline
The time limit for receipt of tenders was 2015-07-14.
The procurement was published on 2015-06-12.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision of Managed Services [including ICT Service Desk] and Hosting Services plus Supporting Professional Services
CRT/GF/2015/02”
Products/services: Data network management and support services📦
Short description:
“This competition is closed and a contract has been awarded to the highest scoring tenderer. Tourism Ireland is seeking a suitably qualified supplier to...”
Short description
This competition is closed and a contract has been awarded to the highest scoring tenderer. Tourism Ireland is seeking a suitably qualified supplier to provide managed services [including an ICT service desk] and hosting services plus supporting professional services commencing January 2016.
Each component above is described in detail in the supporting ITT documentation.
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Total value of the procurement (excluding VAT): EUR 2 060 000 💰
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Additional products/services: Information technology services📦
Additional products/services: Systems support services📦
Additional products/services: Data network management and support services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Delivery across Tourism Ireland's global network of offices.
Description of the procurement:
“Tourism Ireland is seeking a suitably qualified supplier to provide managed services (including an ICT service desk) and hosting services plus supporting...”
Description of the procurement
Tourism Ireland is seeking a suitably qualified supplier to provide managed services (including an ICT service desk) and hosting services plus supporting professional services commencing January 2016.
Tourism Ireland has a global network spanning 15 sites comprising of approximately 150 staff and 50 temporary or agency staff. Each site has at least 1 server (except Dubai which has no server) and a minimum of 3 staff.
Tourism Ireland‘s existing ICT service desk standard operations are via telephone and email from 8:00 to 23:00364 days per year, with an out of hours and on call facility.
Tourism Ireland‘s existing dedicated hosting facilities are split across an outsourced hosting facility in a Citywest data centre in Dublin (internet facing) and Tourism Ireland‘s Bishops Square office, also in Dublin (non internet facing).
Both sites have corporate servers and storage. Colocation Hosting is also in Citywest in Dublin.
Tourism Ireland‘s main requirements are listed below:
1) Managed services of dedicated hosting equipment on the hardware and software listed in Appendix A including ICT service desk from 8:00 to 23:00 GMT 364 days a year for 1st and 2nd Level ICT related issues;
2) Dedicated Hosting of servers in a secure data centre and colocation hosting services including Internet break out;
3) Professional services provision for the upgrade and development of the ICT Estate as per Appendix A and any additional hardware or software related ICT projects.
Each component above is described in detail in the supporting ITT documentation.
Quarterly and annual reviews will be required with key named personnel.
Monthly reporting will also be required via email.
Show more Award criteria
Quality criterion (name):
“Technical Specifications – Divided into 3 sections of equal importance 1. Service Desk and Managed Services [10 %] 2. Hosting [10 % 3. Professional Services [10 %]”
Quality criterion (name)
Technical Specifications – Divided into 3 sections of equal importance 1. Service Desk and Managed Services [10 %] 2. Hosting [10 % 3. Professional Services [10 %]
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Quality criterion (weighting): 30 %
Quality criterion (name): Quality of proposed contract solution and management of contract
Quality criterion (weighting): 10 %
Quality criterion (name): Exit strategy
Quality criterion (weighting): 5 %
Quality criterion (name): Innovation and added value
Cost criterion (name): Cost
Cost criterion (weighting): 50 %
Procedure Type of procedure
Restricted procedure
Administrative information
Previous publication concerning this procedure: 2015/S 115-208707
Award of contract
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Contract Number: 1
Title:
“Provision of Managed Services [including ICT Service Desk] and Hosting Services plus Supporting Professional Services”
Date of conclusion of the contract: 2016-05-04 📅
Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 2
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: BT Communications Ireland Ltd
Postal address: Grand Canal Plaza, Upper Grand Canal Street
Postal town: Dublin
Postal code: D4
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
URL: https://www.btireland.com🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 060 000 💰
Complementary information Additional information
This tender competition is closed and a contract has been awarded.
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 092-222844 (2019-05-09)