Multi-Party Framework Agreement for Second Level Citrix Support Managed Service
Dublin City Council invites tenders using the open procedure to establish a multi-party framework agreement for the provision of a Second Level Citrix Support Managed Service. Services Required under the Framework
The framework operator will be required to provide a Citrix Support Managed Service to Dublin City Council. As part of this service, the framework operator will be required to provide at the request of the Contracting Authority/Framework Purchaser:
— On-site resources
Provision of on-site resources at CCE/CCP-V and/or CCP-N level to supplement the Incident Management element of the Managed Service and will focus largely on the development of the service. The frequency of the attendance by the on-site resource may vary from framework purchaser to framework purchaser.
— Draw down days in respect of CCP- V & CCP-N / CCA-V & CCA-N
These will be in respect of scheduled and project work.
— Incident Management service
A full managed service with Service Desk is required to manage and address all Citrix related service calls logged.
— Advice and Guidance on new Citrix technologies and services.
— Scheduled Work
This work will cover such as Xenapp upgrades, image upgrades, Netscaler configuration, new implementations, migrations, virtual desktop solutions etc. A full disaster recovery test is carried out annually by Dublin City Council as a coordinated event with all service providers involved. Draw down days will be used for this schedule of work.
This senior engineer must have additional core experience in ICT Hardware, Network and Security, Microsoft, storage environments, backups, cloud, scripting etc.
Deadline
The time limit for receipt of tenders was 2015-01-09.
The procurement was published on 2014-11-19.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Procurement history
| Date |
Document |
| 2014-11-19
|
Contract notice
|
| 2015-03-25
|
Contract award notice
|