Request for Tenders for the provision of a Contact Centre as a Service

Contract notice (2023-06-30)
Contracting authority
Name and addresses
Name: Office of the Revenue Commissioners_366
Postal address: Dublin Castle
Postal town: Dublin 2
Postal code: D02 R940
Country: Ireland 🇮🇪
E-mail: publicprocurement@revenue.ie 📧
Region: Éire/Ireland 🏙️
URL: https://www.etenders.gov.ie 🌏
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Documents URL: https://www.etenders.gov.ie 🌏
Participation URL: https://www.etenders.gov.ie 🌏

Object
Scope of the procurement
Title: Request for Tenders for the provision of a Contact Centre as a Service
Products/services: Call centre 📦
Short description:
“This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is...”    Show more
Estimated value excluding VAT: EUR 5 000 000 💰

1️⃣
Additional products/services: Data and voice media 📦
Additional products/services: Voice recognition software package 📦
Additional products/services: Interactive voice response software package 📦
Additional products/services: Real time operating system software development services 📦
Additional products/services: Voice-logging system 📦
Additional products/services: Data security software package 📦
Additional products/services: Remote access software package 📦
Place of performance: Ireland 🏙️
Description of the procurement:
“This public procurement competition relates to the provision of a Contact Centre as a Service and affiliate functionality to allow Revenue to modernise is...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 5 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Information about options
Options ✅
Description of options: 3 x 12 months

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-08-16 15:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2023-08-16 15:00 📅

Complementary information
Information about electronic workflows
Electronic payment will be used
Review body
Name: The High Court of Ireland
Postal town: Dublin 1
Country: Ireland 🇮🇪
Source: OJS 2023/S 127-402399 (2023-06-30)