The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer Relationship Management System (“CRM System”) will end on 1 November 2023. Accordingly, and in consideration of the Contracting Authority’s plans to retain and expand the use of the CRM System, the Contracting Authority is conducting a competition, seeking tenders for the provision of certain services (including configuration services, replacement support and maintenance services) relating to the CRM System. Hosting services are not required.
Deadline
The time limit for receipt of tenders was 2023-09-25.
The procurement was published on 2023-08-21.
Contract notice (2023-08-21) Contracting authority Name and addresses
Name: National Standards Authority of Ireland NSAI
Postal address: 1 Swift Square, Northwood,
Postal town: Santry
Postal code: D09 A0E4
Country: Ireland 🇮🇪
Contact person: Valerie E Murphy
E-mail: valerie.murphy@nsai.ie📧
Region: Éire/Ireland🏙️
URL: https://www.etenders.gov.ie🌏
Address of the buyer profile: https://www.etenders.gov.ie🌏 Information about joint procurement
The contract is awarded by a central purchasing body
Communication
Documents URL: https://www.etenders.gov.ie🌏
Participation URL: https://www.etenders.gov.ie🌏
Object Scope of the procurement
Title:
“NSAI - CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS CONFIGURATION, SUPPORT AND MAINTENANCE AND RELATED SERVICES”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer...”
Short description
The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer Relationship Management System (“CRM System”) will end on 1 November 2023. Accordingly, and in consideration of the Contracting Authority’s plans to retain and expand the use of the CRM System, the Contracting Authority is conducting a competition, seeking tenders for the provision of certain services (including configuration services, replacement support and maintenance services) relating to the CRM System. Hosting services are not required.
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Estimated value excluding VAT: EUR 700 000 💰
The Contracting Authority’s current contract with an external supplier for the provision of support and maintenance of its Microsoft Dynamics 365 Customer Relationship Management System (“CRM System”) will end on 1 November 2023. Accordingly, and in consideration of the Contracting Authority’s plans to retain and expand the use of the CRM System, the Contracting Authority is conducting a competition, seeking tenders for the provision of certain services (including configuration services, replacement support and maintenance services) relating to the CRM System. Hosting services are not required.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 700 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Potential extensions 1+1
Information about variants
Variants will be accepted ✅ Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-09-25
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2023-09-26
00:00 📅
Complementary information Review body
Name: National Standards Authority of Ireland
Postal address: 1 Swift Square, Northwood,
Postal town: Santry
Postal code: D09 A0E4
Country: Ireland 🇮🇪
E-mail: valerie.murphy@nsai.ie📧
Source: OJS 2023/S 163-512718 (2023-08-21)