Market and economic research; polling and statistics
Bord Gais Eireann
Provision of Customer Experience Metrics and Associated Services. Bord Gáis Éireann acting through its Networks division requires the provision of customer experience metrics and associated services across domestic and commercial customers. Bord Gáis Networks is committed to putting the customer first. Every effort is made to provide services in a prompt, efficient and safe manner and to the highest standard. The organisation continuously seeks to improve the levels of service provided on a daily basis to customers and aims to achieve service excellence in all aspects of their business. A pre-qualification questionnaire will be issued to all candidates who respond to this notice. Expressions of interest should be addressed in writing and sent via email for the attention of The Networks Procurement Manager to cwhite@bge.ie. To register your interest in this notice and obtain any additional information please visit the eTenders Web Site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=182560.
DeadlineThe time limit for receipt of tenders was 2011-01-14. The procurement was published on 2010-12-10.
Who? What?- • Survey conduction services › Telephone survey services
- • Customer services › Customer survey services › Customer satisfaction survey
| Date | Document |
|---|---|
| 2010-12-08 | Contract notice |
Object
Scope of the procurement
Title: Market and economic research; polling and statistics
Full text:
“Provision of Customer Experience Metrics and Associated Services. Bord Gáis Éireann acting through its Networks division requires the provision of customer...”
Place of performance
Éire/Ireland 🏙️
Notice metadata
Document type: Contract notice
Nature of contract: Service contract
Regulation: European Communities
Original language: English 🗣️
Procedure
Procedure type: Negotiated procedure
Award criteria
The most economic tender
Type of bid: Not defined
Awarding authority type: Utilities
Main activity: Production, transport and distribution of gas and heat
Contracting authority
Identity
Awarding authority name: Bord Gais Eireann
Country: Ireland 🇮🇪
Contact
Internet address: http://www.bordgais.ie 🌏
Reference
Dates
Publication date: 2010-12-10 📅
Date dispatched: 2010-12-08 📅
Submission deadline: 2011-01-14 📅
Identifiers
Notice number (legacy): 367302-2010
OJ-S issue: 240/2010
Object
Common procurement vocabulary (CPV)
Code: Market and economic research; polling and statistics 📦
Market research services 📦
Telephone survey services 📦
Customer survey services 📦
Customer satisfaction survey 📦
Source: OJS 2010/S 240-367302 (2010-12-08)