Healthmail Managed Service Replacement for the Health Service Executive
Health Service Executive (HSE)
The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service.
DeadlineThe time limit for receipt of tenders was 2023-06-14. The procurement was published on 2023-05-09.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Internet and intranet software package › Electronic mail software package
- • Software package and information systems › Information systems and servers
- • Electronic message services › Electronic mail services
- • Provider services › Electronic mail service provider
Procurement history
| Date | Document |
|---|---|
| 2023-05-09 | Contract notice |
| 2023-06-12 | Additional information |
| 2025-03-25 | Contract award notice |
Contract notice (2023-05-09)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: HSE 11790
Short description:
“The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health Service Executive (HSE)
Postal address: Head Office
Postal code: Millennium Park
Postal town: Naas
Contact
Internet address: http://www.hse.ie 🌏
E-mail: john.omahony@hse.ie 📧
Phone: +353 0 📞
Fax: +353 0214923380 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=241976&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=241976&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-05-09 📅
Submission deadline: 2023-06-14 📅
Publication date: 2023-05-12 📅
Identifiers
Notice number: 2023/S 092-280323
OJ-S issue: 92
Additional information
“Please see tender documents, available to download at www.etenders.gov.ie”
Object
Scope of the procurement
Estimated total value: 1 EUR 💰
Estimated value excluding VAT: 1 EUR 💰
Duration: 36 months
Description of renewals:
“2 x 12 months”
Additional information:
“Please see tender documents, available to download at www.etenders.gov.ie”
Place of performance
Main site or place of performance:
“Republic of Ireland”
Legal, economic, financial and technical information
Contract execution
Contract performance conditions:
“Please see tender documents, available to download at www.etenders.gov.ie”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2023-06-14 📅
Tender opening time: 12:00
Additional information:
“A minimum of 2 authorised officers of the Health Service Executive”
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: John O Mahony
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=241976&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 1888600 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886088 📠
Internet address: http://www.courts.ie 🌏
Source: OJS 2023/S 092-280323 (2023-05-09)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: HSE 11790
Short description:
“The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Health Service Executive (HSE)
Postal address: Head Office
Postal code: Millennium Park
Postal town: Naas
Contact
Internet address: http://www.hse.ie 🌏
E-mail: john.omahony@hse.ie 📧
Phone: +353 0 📞
Fax: +353 0214923380 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=241976&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=241976&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2023-05-09 📅
Submission deadline: 2023-06-14 📅
Publication date: 2023-05-12 📅
Identifiers
Notice number: 2023/S 092-280323
OJ-S issue: 92
Additional information
“Please see tender documents, available to download at www.etenders.gov.ie”
Object
Scope of the procurement
Estimated total value: 1 EUR 💰
Estimated value excluding VAT: 1 EUR 💰
Duration: 36 months
Description of renewals:
“2 x 12 months”
Additional information:
“Please see tender documents, available to download at www.etenders.gov.ie”
Place of performance
Main site or place of performance:
“Republic of Ireland”
Legal, economic, financial and technical information
Contract execution
Contract performance conditions:
“Please see tender documents, available to download at www.etenders.gov.ie”
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months
Tender opening date: 2023-06-14 📅
Tender opening time: 12:00
Additional information:
“A minimum of 2 authorised officers of the Health Service Executive”
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: John O Mahony
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=241976&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 1888600 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Fax: +353 18886088 📠
Internet address: http://www.courts.ie 🌏
Source: OJS 2023/S 092-280323 (2023-05-09)
Additional information (2023-06-12)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Information systems and servers 📦
Reference
Dates
Date dispatched: 2023-06-12 📅
Submission deadline: 2023-06-21 📅
Publication date: 2023-06-16 📅
Identifiers
Notice number: 2023/S 115-361584
Refers to notice: 2023/S 092-280323
OJ-S issue: 115
Additional information
“Closing date extended to facilitate response to clarifications received”
Source: OJS 2023/S 115-361584 (2023-06-12)
Object
Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Information systems and servers 📦
Reference
Dates
Date dispatched: 2023-06-12 📅
Submission deadline: 2023-06-21 📅
Publication date: 2023-06-16 📅
Identifiers
Notice number: 2023/S 115-361584
Refers to notice: 2023/S 092-280323
OJ-S issue: 115
Additional information
“Closing date extended to facilitate response to clarifications received”
Source: OJS 2023/S 115-361584 (2023-06-12)
Contract award notice (2025-03-25)
Object
Scope of the procurement
Title: Healthmail Managed Service Replacement for the Health Service Executive
Short description:
“The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 1 EUR 💰
Total value of the procurement (excluding VAT): 22 500 000 EUR 💰
Additional nature of the contract: Supplies
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: HSE 11790
Quantity: 1
Estimated value excluding VAT: 1 EUR 💰
Description of the procurement:
“The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional nature of the contract: Supplies
Country: Ireland 🇮🇪
Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Maximum renewals: 2
Information about options
Options ✅
Description of options:
“The HSE reserves the option to extend the initial contract duration for 2 x 12 month periods, subject to budgetary approval. The contract value indicated...”
Show more
Award criteria
Cost criterion (name): Overall Cost
Cost criterion (weighting): 0
Quality criterion (name): Project Management
Quality criterion (weighting): 4.8
Quality criterion (name): Migration Planning
Quality criterion (weighting): 7
Quality criterion (name): Functional & Technical Specification
Quality criterion (weighting): 7.2
Quality criterion (name): Security Management
Quality criterion (weighting): 4.2
Quality criterion (name): Business Continuity
Quality criterion (weighting): 3
Quality criterion (name): Reporting
Quality criterion (weighting): 0.6
Quality criterion (name): Support & Operations
Quality criterion (weighting): 9
Quality criterion (name): Testing & Training
Sustainability Management
Quality criterion (weighting): 0
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software package and information systems 📦
Electronic mail software package 📦
Information systems and servers 📦
Electronic message and information services 📦
Electronic mail services 📦
Electronic mail service provider 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Award criteria
Weight type: Weight (percentage, exact)
Fixed-number type: Fixed value (total)
Award of contract
A contract/lot is awarded ✅
Lot Identification Number: LOT-0001
Contract Number: HSE 11790 - ICT 20-010
Date of conclusion of the contract: 2025-03-01 📅
Title: Contract for Healthmail Managed Service for the Health Service Executive
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 22 500 000 EUR 💰
The tender was ranked
Rank in the list of winners: 1
Tender identifier: Tender of Three Ireland (Hutchison) Limited
Identifier of lot or group of lots: LOT-0001
Information about tenders
Name of the tendering party: Three Ireland (Hutchison) Limited
Name and address of the contractor
Name: Three Ireland (Hutchison) Limited
National registration number: 316982
Postal address: 28-29 Sir John Rogerson's Quay
Grand Canal Dock
Postal code: D02 EY80
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: https://www.three.ie/business.html
Phone: 3581800 200 017 📞
URL: https://www.three.ie/business 🌏
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: 1448
Postal address: Oak House
Millennium Park, Naas Co. Kildare
Postal code: W91 KDC2
Postal town: Naas
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: HSE Procurement Helpdesk
E-mail: procurement.helpdesk@hse.ie 📧
Phone: 35315119700 📞
URL: https://www.hse.ie 🌏
Address of the buyer profile: https://www.hse.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Identifier of the previous notice: 280323-2023
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Region: Dublin 🏙️
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“As per public procurement regulations.”
Source: OJS 2025/S 061-198681 (2025-03-25)
Object
Scope of the procurement
Title: Healthmail Managed Service Replacement for the Health Service Executive
Short description:
“The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 1 EUR 💰
Total value of the procurement (excluding VAT): 22 500 000 EUR 💰
Additional nature of the contract: Supplies
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: HSE 11790
Quantity: 1
Estimated value excluding VAT: 1 EUR 💰
Description of the procurement:
“The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional nature of the contract: Supplies
Country: Ireland 🇮🇪
Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Maximum renewals: 2
Information about options
Options ✅
Description of options:
“The HSE reserves the option to extend the initial contract duration for 2 x 12 month periods, subject to budgetary approval. The contract value indicated...”
Award criteria
Cost criterion (name): Overall Cost
Cost criterion (weighting): 0
Quality criterion (name): Project Management
Quality criterion (weighting): 4.8
Quality criterion (name): Migration Planning
Quality criterion (weighting): 7
Quality criterion (name): Functional & Technical Specification
Quality criterion (weighting): 7.2
Quality criterion (name): Security Management
Quality criterion (weighting): 4.2
Quality criterion (name): Business Continuity
Quality criterion (weighting): 3
Quality criterion (name): Reporting
Quality criterion (weighting): 0.6
Quality criterion (name): Support & Operations
Quality criterion (weighting): 9
Quality criterion (name): Testing & Training
Sustainability Management
Quality criterion (weighting): 0
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software package and information systems 📦
Electronic mail software package 📦
Information systems and servers 📦
Electronic message and information services 📦
Electronic mail services 📦
Electronic mail service provider 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Award criteria
Weight type: Weight (percentage, exact)
Fixed-number type: Fixed value (total)
Award of contract
A contract/lot is awarded ✅
Lot Identification Number: LOT-0001
Contract Number: HSE 11790 - ICT 20-010
Date of conclusion of the contract: 2025-03-01 📅
Title: Contract for Healthmail Managed Service for the Health Service Executive
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 22 500 000 EUR 💰
The tender was ranked
Rank in the list of winners: 1
Tender identifier: Tender of Three Ireland (Hutchison) Limited
Identifier of lot or group of lots: LOT-0001
Information about tenders
Name of the tendering party: Three Ireland (Hutchison) Limited
Name and address of the contractor
Name: Three Ireland (Hutchison) Limited
National registration number: 316982
Postal address: 28-29 Sir John Rogerson's Quay
Grand Canal Dock
Postal code: D02 EY80
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: https://www.three.ie/business.html
Phone: 3581800 200 017 📞
URL: https://www.three.ie/business 🌏
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: 1448
Postal address: Oak House
Millennium Park, Naas Co. Kildare
Postal code: W91 KDC2
Postal town: Naas
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: HSE Procurement Helpdesk
E-mail: procurement.helpdesk@hse.ie 📧
Phone: 35315119700 📞
URL: https://www.hse.ie 🌏
Address of the buyer profile: https://www.hse.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Identifier of the previous notice: 280323-2023
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Region: Dublin 🏙️
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Review procedure
Precise information on deadline(s) for review procedures:
“As per public procurement regulations.”
Source: OJS 2025/S 061-198681 (2025-03-25)
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