The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service.
Deadline
The time limit for receipt of tenders was 2023-06-14.
The procurement was published on 2023-05-09.
Object Scope of the procurement
Title:
“Healthmail Managed Service Replacement for the Health Service Executive
HSE 11790”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Short description
The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service.
The Health Service Executive (HSE) invites tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service.
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 2 x 12 months
Additional information: Please see tender documents, available to download at www.etenders.gov.ie
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: Please see tender documents, available to download at www.etenders.gov.ie
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2023-06-14
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2023-06-14
12:00 📅
Conditions for opening of tenders (Information about authorised persons and opening procedure): A minimum of 2 authorised officers of the Health Service Executive
Complementary information Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 1888600📞
E-mail: highcourtcentraloffice@courts.ie📧
Fax: +353 18886088 📠
URL: http://www.courts.ie🌏
Source: OJS 2023/S 092-280323 (2023-05-09)
Additional information (2023-06-12)
Complementary information Original notice reference
Notice number in the OJ S: 2023/S 092-280323
Changes Text to be corrected in the original notice
Section number: IV.2.2
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2023-06-14 📅
Time: 12:00
New value
Date: 2023-06-21 📅
Time: 12:00
Text to be corrected in the original notice
Section number: IV.2.7
Place of text to be modified: Time for opening of tenders
Old value
Date: 2023-06-14 📅
Time: 12:00
New value
Date: 2023-06-21 📅
Time: 12:00
Other additional information
Closing date extended to facilitate response to clarifications received
Source: OJS 2023/S 115-361584 (2023-06-12)
Contract award notice (2025-03-25) Object Scope of the procurement
Title: Healthmail Managed Service Replacement for the Health Service Executive
Reference number: HSE 11790
Short description:
“The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Short description
The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service. The Invitation to Tender document also indicated that the HSE also reserves the right to utilise the outcome of this tender process for future similar requirements across the HSE and HSE funded Hospitals and Agencies as required.
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Type of contract: services
Estimated value excluding VAT: 1 EUR 💰
Total value of the procurement (excluding VAT): 22 500 000 EUR 💰
Description
Description of the procurement:
“The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting,...”
Description of the procurement
The Health Service Executive (HSE) invited tenders from suitably qualified suppliers of secure email services for the development, implementation, hosting, deployment and support of a secure email & identity service for community-based services throughout the Irish Health Service. 'Healthmail' is to be implemented as a dedicated, secure and bounded Microsoft Office365 service hosted in a cloud environment and delivered to the HSE as a fully managed service. The Invitation to Tender document also indicated that the HSE also reserves the right to utilise the outcome of this tender process for future similar requirements across the HSE and HSE funded Hospitals and Agencies as required.
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Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Information about options
Options ✅
Description of options:
“The HSE reserves the option to extend the initial contract duration for 2 x 12 month periods, subject to budgetary approval. The contract value indicated...”
Description of options
The HSE reserves the option to extend the initial contract duration for 2 x 12 month periods, subject to budgetary approval. The contract value indicated applies to the maximum contract duration including the options to extend for 2 x 12 months.
Award of contract
A contract/lot is awarded ✅
Lot Identification Number: LOT-0001
Contract Number: HSE 11790 - ICT 20-010
Date of conclusion of the contract: 2025-03-01 📅
Title: Contract for Healthmail Managed Service for the Health Service Executive
Information about tenders
Number of tenders received: 3
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 22 500 000 EUR 💰
Name and address of the contractor
Name: Three Ireland (Hutchison) Limited
National registration number: 316982
Postal address: 28-29 Sir John Rogerson's Quay
Postal code: D02 EY80
Postal town: Dublin
Region: Dublin🏙️
Country: Ireland 🇮🇪
Phone: 3581800 200 017📞
URL: https://www.three.ie/business🌏
Contracting authority Name and addresses
National registration number: 1448
Postal address: Oak House
Postal code: W91 KDC2
Region: Dublin🏙️
E-mail: procurement.helpdesk@hse.ie📧
Phone: 35315119700📞
URL: https://www.hse.ie🌏
Address of the buyer profile: https://www.hse.ie🌏 Type of the contracting authority
Body governed by public law
Main activity
Health
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Region: Dublin🏙️
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞 Review procedure
Precise information on deadline(s) for review procedures:
“As per public procurement regulations.”
Source: OJS 2025/S 061-198681 (2025-03-25)