ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution
Road Safety Authority (RSA)
The RSA is seeking tenders from interested parties for the Licencing, Support, and Maintenance of its Sugar CRM Query and Knowledge Management Solution. Further information can be found in the RFT documents attached to this notice. The RSA intends to hold an in-person Tenderers Briefing on the morning of Wednesday 12 August 2026 in Dublin, Ireland during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - please refer to section 4.6 of the RFT for more information. Note: all communications regarding this competition must be submitted via the Messaging Facility on eTenders.
DeadlineThe time limit for receipt of tenders was 2026-09-10. The procurement was published on 2026-07-24.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- โข Business transaction and personal business software development services โบ Financial analysis and accounting software development services โบ Customer Relation Management software development services
- โข Document creation, drawing, imaging, scheduling and productivity software development services โบ Document creation software development services โบ Document management software development services
- โข Document creation, drawing, imaging, scheduling and productivity software development services โบ Scheduling and productivity software development services โบ Contact management software development services
- โข Financial analysis and accounting software package โบ Customer Relation Management software package
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
- โข Northern and Western โบ West
Procurement history
| Date | Document |
|---|---|
| 2026-07-24 | Contract notice |
| 2026-10-23 | Contract award notice |
Contract notice (2026-07-24)
Object
Scope of the procurement
Title: ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution
Reference number:
Short description:
Type of contract: Services
Products/services: Customer Relation Management software development services ๐ฆ
Estimated value excluding VAT: 3 000 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the European Economic Area
Description
Internal identifier:
Additional products/services:
Duration: 84 months
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-09-10 10:00:00 ๐
Conditions for opening of tenders: 2026-09-10 10:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8723538
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-09-10 10:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8723538
Electronic invoicing: Required
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-08-19 17:00:00 ๐
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number:
Postal address: Moy Valley Business Park, Primrose Hill
Postal code: F26 V6E4
Postal town: Ballina
Region: West ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: pcmo@rsa.ie ๐ง
Phone: +353 96 25000 ๐
URL: http://www.rsa.ie ๐
Address of the buyer profile: http://www.rsa.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8723538 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8723538 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 143-521810 (2026-07-24)
Object
Scope of the procurement
Title: ET2603 - Licencing, Support, and Maintenance of the RSA's Query and Knowledge Management Solution
Reference number:
ET2603
Short description:
The RSA is seeking tenders from interested parties for the Licencing, Support, and Maintenance of its Sugar CRM Query and Knowledge Management Solution. Further information can be found in the RFT documents attached to this notice. The RSA intends to hold an in-person Tenderers Briefing on the morning of Wednesday 12 August 2026 in Dublin, Ireland during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - please refer to section 4.6 of the RFT for more information. Note: all communications regarding this competition must be submitted via the Messaging Facility on eTenders.
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Products/services: Customer Relation Management software development services ๐ฆ
Estimated value excluding VAT: 3 000 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the European Economic Area
Description
Internal identifier:
ET2603
Additional products/services:
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-09-10 10:00:00 ๐
Conditions for opening of tenders: 2026-09-10 10:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8723538
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-09-10 10:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8723538
Electronic invoicing: Required
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2026-08-19 17:00:00 ๐
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number:
Road Safety Authority (RSA)
Postal address: Moy Valley Business Park, Primrose Hill
Postal code: F26 V6E4
Postal town: Ballina
Region: West ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: pcmo@rsa.ie ๐ง
Phone: +353 96 25000 ๐
URL: http://www.rsa.ie ๐
Address of the buyer profile: http://www.rsa.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8723538 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8723538 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 143-521810 (2026-07-24)
Contract award notice (2026-10-23)
Object
Scope of the procurement
Short description:
Total value of the procurement (excluding VAT): 3 000 000 EUR ๐ฐ
Description
Internal identifier:
Additional information:
Main site or place of performance: Anywhere in the European Economic Area
Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 750
Cost criterion (name): Cost
Cost criterion (weighting): 250
Procedure
Weight type: Weight (points, exact)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
Contract Number:
Date of conclusion of the contract: 2026-10-21 ๐
Information about tenders
Number of tenders received by electronic means: 2
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 336 718 EUR ๐ฐ
Tender identifier:
Identifier of lot or group of lots:
Name and address of the contractor
Name: Provident C.R.M. Ltd
National registration number:
Postal address: Unit 1, CHQ Building, IFSC
Postal code: D01Y6H7
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: gary@providentcrm.com ๐ง
Phone: 0878261031 ๐
URL: www.providentcrm.com ๐
Size of the economic operator: Small
Source: OJS 2026/S 208-741957 (2026-10-23)
Object
Scope of the procurement
Short description:
Following an EU Value Open Procedure, the RSA has awarded a contract for the Licencing, Support, and Maintenance of its Sugar CRM Query and Knowledge Management Solution as further described in this Contract Award Notice.
Estimated value excluding VAT: 3 000 000 EUR ๐ฐ
Total value of the procurement (excluding VAT): 3 000 000 EUR ๐ฐ
Description
Internal identifier:
0
Additional information:
The estimated contract value figure specified (i.e. โฌ3million ex. VAT) is an estimate based on the tendered pricing and forecasted usage over the contract term including continency. The actual spend under the contract will depend on various factors including RSA business requirements and budgetary availability.
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Award criteria
Quality criterion (name): Quality
Quality criterion (weighting): 750
Cost criterion (name): Cost
Cost criterion (weighting): 250
Procedure
Weight type: Weight (points, exact)
Award of contract
A contract/lot is awarded โ
Lot Identification Number:
LOT-0001
Contract Number:
460640
Date of conclusion of the contract: 2026-10-21 ๐
Information about tenders
Number of tenders received by electronic means: 2
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: 336 718 EUR ๐ฐ
Tender identifier:
000195461
Identifier of lot or group of lots:
LOT-0001
Name and address of the contractor
Name: Provident C.R.M. Ltd
National registration number:
462574
Postal address: Unit 1, CHQ Building, IFSC
Postal code: D01Y6H7
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: gary@providentcrm.com ๐ง
Phone: 0878261031 ๐
URL: www.providentcrm.com ๐
Size of the economic operator: Small
Source: OJS 2026/S 208-741957 (2026-10-23)
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