Tender for the Supply and Maintenance of a Property Management System for Atalia Student Residences DAC (a subsidiary company of the University of Galway)

Short description

Atalia Student Residences DAC is the company responsible for management of student accommodation and relevant services at University of Galway and wishes to engage in a preliminary market consultation to ascertain the current and future systems available to manage at high level the following 3 pillars: 1. Academic - booking and property management system for student residences 2. Summer -booking and property management system for summer guests – groups and individuals 3. Conference and Events bookings Atalia manages almost 1900 bed spaces and the proposed solution would facilitate the contracting authority in realising potential efficiencies in workflows and processes in its existing academic model and will allow enhanced functionality for system users. The proposed solution should: a) Allow multiple, concurrent booking pathways and advanced room allocation and waiting list management. b) Be cloud-based with dynamic, robust server capacity and a high level of support c) Allow comprehensive, custom reporting and data analytics and integrations with payment providers such as Sage, Elavon, Transfermate. d) Provide efficient solution for bulk processes such as deposit refunds and cancellations. e) Allow optimised communications with residents via email scheduling and app with push notifications. f) Provide an intuitive user interface compatible with assistive technology and smooth student booking journey. g) Provide advanced inventory and facility maintenance management solution. h) Allow for optimised OTA channel management for summer reservations and allow full cycle process for management of conference and events.

Description of options

The Framework Agreement will be for a period of 10 years. The initial call-off contract will be for a period of two (2) years with the option to extend it for one further period of two (2) years (i.e. up to a maximum of four (4) years in total). The extension is not guaranteed and is subject to satisfactory performance, budget availability, on-going need.

In the case of framework agreements, provide justification for any duration exceeding 4 years

The justification for a framework longer than the standard four (4) years, is the complex nature of the services required; the consequent disruption to the day-to-day operations of Atalia in acquiring and implementing any new service provider; the significant costs of implementing a change of service provider without having realised the benefits of an earlier investment and the uncertainty for Atalia’s best interests due to more frequent change of service provider.

Additional information

Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using eTenders Resource ID – 5412640

(1) Interested parties must associate their organisation with this competition on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to upload tender responses. To do this you must do the following: Log-in to the eTenders portal; Locate the competition using the Advanced Search by searching under the Contracting Authority or Resource ID. Click on the hyperlink for the competition which will bring you to the CfT Workspace. In the Show CfT Menu for the competition click on the “Expression of Interest in the drop-down menu. Complete the Association with the CfT tab. This will then provide you with a link to Tender under the Show CfT Menu where you can prepare your submission.
(2) When finalising your submission please upload your final response as a zip file as individual documents will lose their titles if uploaded individually. Also ensure that you receive a message under the status header called Submitted, as the percentage tab does not imply you have successfully submitted your response.
(3) There is a maximum upload limit of 250mb per file / 500mb per submission.
(4) Suppliers should note the following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically upon the expiration of the response deadline.
(5) If you experience difficulty when uploading documents, please contact the eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00 hours).
(6) Applications submitted by any other means (including but not limited to email or post or hand delivery) will not be accepted.
(7) All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
(8) All queries regarding this process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response
(9) The estimated value for the framework published is provided strictly for indicative purposes only as there is no guaranteed expenditure under the framework agreement.
(10) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities.
(11) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
(12) Where applicable, please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
(13) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.