Managed Support Partner to provide professional support services for the Department of Agriculture Food and the Marineโs Laboratory Information Management System (LIMS)
Department of Agriculture Food and the Marine
To support the continued excellence and modernisation of this laboratory infrastructure, the Department invests in advanced technologies and professional services that enhance operational efficiency and scientific capability. A key component of this modernisation is the upgrading of its Laboratory Information Management System (LIMS), which underpins the digital management of laboratory workflows, data, reporting and sample lifecycle. In this context, this Request for Tender (RFT) is issued for the procurement of a Managed Support Partner to provide professional support services for the DAFM Laboratory Information Management System (LIMS). The services required include support for the current LIMS 1 (Nautilus) system and the new LIMS 2 (LabVantage) system, which is intended to replace our LIMS 1. The role will involve supporting the day-to-day running of LIMS 1 and 2 as third-line support, assisting in the rollout of LIMS 2 with the transition from LIMS 1, and further developing LIMS 2 modules and functionality ultimately transitioning into a third-line support role to provide expert-level assistance for complex issues escalated by the internal support teams. It is expected that there will be 1.5 equivalents for approximately 18 months before transitioning to the 3rd line support role.
DeadlineThe time limit for receipt of tenders was 2025-11-21. The procurement was published on 2025-10-17.
Who? What?- โข Communication and multimedia software development services โบ Communication software development services โบ IT software development services
- โข Communication software package โบ IT software package
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
| Date | Document |
|---|---|
| 2025-10-17 | Contract notice |
Object
Scope of the procurement
Title: Managed Support Partner to provide professional support services for the Department of Agriculture Food and the Marineโs Laboratory Information Management System (LIMS)
Short description:
โTo support the continued excellence and modernisation of this laboratory infrastructure, the Department invests in advanced technologies and professional...โ
Type of contract: Services
Products/services: IT software development services ๐ฆ
Estimated value excluding VAT: 2 000 000 EUR ๐ฐ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier:
0
Estimated value excluding VAT: 2 000 000 EUR ๐ฐ
Description of the procurement:
โTo support the continued excellence and modernisation of this laboratory infrastructure, the Department invests in advanced technologies and professional...โ
Type of contract: Services
Products/services: IT software development services ๐ฆ
Additional products/services: IT software package ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Country: Ireland ๐ฎ๐ช
Duration: 60 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: IT software package ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-21 17:00:00 ๐
Conditions for opening of tenders: 2025-11-21 17:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6804209
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 120
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-21 17:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6804209โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Deadline for requesting additional information: 2025-11-11 17:00:00 ๐
Contracting authority
Name and addresses
Name: Department of Agriculture Food and the Marine
National registration number: IE4773186Q
Postal address: Agriculture House Kildare Street
Postal code: D02 WK12
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement@agriculture.gov.ie ๐ง
Phone: +35316072000 ๐
URL: https://www.agriculture.gov.ie ๐
Address of the buyer profile: https://www.agriculture.gov.ie ๐
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6804209 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6804209 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 202-694157 (2025-10-17)
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