IT Service and Corporate Case Management solution to St James's Hospital

St James's Hospital

St. Jamesโ€™s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospitalโ€™s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.

Deadline

The time limit for receipt of tenders was 2025-05-12. The procurement was published on 2025-04-10.

Who? What? Where?
  • โ€ข Aฯ„ฯ„ฮนฮบฮฎ โ€บ ฮ’ฯŒฯฮตฮนฮฟฯ‚ ฮคฮฟฮผฮญฮฑฯ‚ ฮ‘ฮธฮทฮฝฯŽฮฝ
  • โ€ข Eastern and Midland โ€บ Dublin
Procurement history
Date Document
2025-04-10 Contract notice
Contract notice (2025-04-10)
Object
Scope of the procurement
Title: IT Service and Corporate Case Management solution to St James's Hospital
Short description:
St. Jamesโ€™s Hospital corporate directors of IT, Finance, HR and Facilities provide a range of services to over 7,000 users across the hospitalโ€™s operational and clinical teams. The IT directorate has implemented a basic helpdesk system for ticket logging but help requests to other corporate teams are largely ad-hoc, by email and phone. Furthermore, requests from end users are handled inconsistently throughout the hospital, with many paper forms, email requests and some custom .NET developed apps. It is estimated that there are several hundred request forms/workflows throughout the hospital, with less than a quarter of those digitised. From an IT perspective, there are limited tools in place to formalise other IT Service Management (ITSM) related activities such as Change Management, Service Portfolio Management etc. Some of these functions are being handled manually, and some are currently not in place. The Contracting Authority's intention is to procure a modern, customizable, fit for purpose IT Service and Corporate Case Management solution. See the attached Call for Tender document for the full list of requirements.
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Estimated value excluding VAT: 1 400 000 EUR ๐Ÿ’ฐ
Other restrictions on the place of performance: Anywhere in the given country
Description
Internal identifier: 0
Additional products/services:
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-05-12 00:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2025-05-12 00:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5458480
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 90 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-05-12 00:30:00 ๐Ÿ“…
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=5458480
Electronic invoicing: Required
Electronic ordering will be used โœ…
Electronic payment will be used โœ…

Contracting authority
Name and addresses
Name: St James's Hospital
National registration number: IE4752452R
Postal address: James Street
Postal code: D08 NHY1
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: dgunning@stjames.ie ๐Ÿ“ง
Phone: 014103000 ๐Ÿ“ž
URL: https://www.stjames.ie/ ๐ŸŒ
Address of the buyer profile: https://www.stjames.ie/ ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=5458480 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=5458480 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Review procedure
Precise information on deadline(s) for review procedures: See tender documentation for details
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 073-240850 (2025-04-10)
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