HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
Health Service Executive (HSE)
Description: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support of a National Patient/Service User Online Feedback Platform with an initial Award for the HSE South West region. Further Awards to the remaining HSE Health Regions may follow. The HSE encourages the marketplace to offer innovative, modern solutions to meet with the Specification of Requirements (as per the Tender Pack) - Service Providers can propose partnership /consortium bids to offer the best possible solution for the HSE. For full details please see Invitation to Tender documentation available with the Contract Notice published on the eTenders website.
DeadlineThe time limit for receipt of tenders was 2025-09-22. The procurement was published on 2025-08-15.
Who? What?- โข Database systems โบ Electronic data management (EDM)
- โข Database systems โบ Database-management system
- โข Database systems โบ Database software package
- โข IT services: consulting, software development, Internet and support โบ Computer-related services
- โข Medical information systems โบ Clinical information system
- โข Medical information systems โบ Patient-administration system
- โข Miscellaneous networking software package โบ Administration software package
- โข Software maintenance and repair services โบ Maintenance of information technology software
- โข Software package and information systems โบ Miscellaneous software package and computer systems
- โข Software package and information systems โบ Software package utilities
- โข Software package and information systems โบ Industry specific software package
- โข Software-related services โบ Software supply services
- โข Software-related services โบ Software support services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-08-15 | Contract notice |
Contract notice (2025-08-15)
Object
Scope of the procurement
Title: HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
Reference number: HSE 24687
Short description:
โDescription: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support...โ
Show more
Type of contract: Supplies
Products/services: Software package and information systems ๐ฆ
Estimated value excluding VAT: 1 EUR ๐ฐ
Additional nature of the contract: Services
Description
Internal identifier: HSE 24687
Estimated value excluding VAT: 1 EUR ๐ฐ
Description of the procurement:
โDescription: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support...โ
Show more
Type of contract: Supplies
Products/services: Software package and information systems ๐ฆ
Additional products/services: Industry specific software package ๐ฆ
Database software package ๐ฆ
Administration software package ๐ฆ
Database-management system ๐ฆ
Electronic data management (EDM) ๐ฆ
Database and operating software package ๐ฆ
Software package utilities ๐ฆ
Information systems and servers ๐ฆ
Medical information systems ๐ฆ
Patient-administration system ๐ฆ
Clinical information system ๐ฆ
Miscellaneous software package and computer systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Computer-related services ๐ฆ
Software programming and consultancy services ๐ฆ
Software support services ๐ฆ
Maintenance of information technology software ๐ฆ
Software supply services ๐ฆ
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 12 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Industry specific software package ๐ฆ
Database software package ๐ฆ
Administration software package ๐ฆ
Database-management system ๐ฆ
Electronic data management (EDM) ๐ฆ
Database and operating software package ๐ฆ
Software package utilities ๐ฆ
Information systems and servers ๐ฆ
Medical information systems ๐ฆ
Patient-administration system ๐ฆ
Clinical information system ๐ฆ
Miscellaneous software package and computer systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Computer-related services ๐ฆ
Software programming and consultancy services ๐ฆ
Software support services ๐ฆ
Maintenance of information technology software ๐ฆ
Software supply services ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-22 15:00:00 ๐
Conditions for opening of tenders: 2025-09-22 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-22 15:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-09-08 12:00:00 ๐
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: 1448
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal code: Re
Postal town: Kildare
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement.helpdesk@hse.ie ๐ง
Phone: 353 1 511 9700 ๐
URL: https://www.hse.ie ๐
Address of the buyer profile: https://www.hse.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6319820 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6319820 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 157-540390 (2025-08-15)
Object
Scope of the procurement
Title: HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
Reference number: HSE 24687
Short description:
โDescription: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support...โ
Type of contract: Supplies
Products/services: Software package and information systems ๐ฆ
Estimated value excluding VAT: 1 EUR ๐ฐ
Additional nature of the contract: Services
Description
Internal identifier: HSE 24687
Estimated value excluding VAT: 1 EUR ๐ฐ
Description of the procurement:
โDescription: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support...โ
Type of contract: Supplies
Products/services: Software package and information systems ๐ฆ
Additional products/services: Industry specific software package ๐ฆ
Database software package ๐ฆ
Administration software package ๐ฆ
Database-management system ๐ฆ
Electronic data management (EDM) ๐ฆ
Database and operating software package ๐ฆ
Software package utilities ๐ฆ
Information systems and servers ๐ฆ
Medical information systems ๐ฆ
Patient-administration system ๐ฆ
Clinical information system ๐ฆ
Miscellaneous software package and computer systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Computer-related services ๐ฆ
Software programming and consultancy services ๐ฆ
Software support services ๐ฆ
Maintenance of information technology software ๐ฆ
Software supply services ๐ฆ
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 12 (YEAR)
The time frame below is expressed in number of years.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Industry specific software package ๐ฆ
Database software package ๐ฆ
Administration software package ๐ฆ
Database-management system ๐ฆ
Electronic data management (EDM) ๐ฆ
Database and operating software package ๐ฆ
Software package utilities ๐ฆ
Information systems and servers ๐ฆ
Medical information systems ๐ฆ
Patient-administration system ๐ฆ
Clinical information system ๐ฆ
Miscellaneous software package and computer systems ๐ฆ
IT services: consulting, software development, Internet and support ๐ฆ
Computer-related services ๐ฆ
Software programming and consultancy services ๐ฆ
Software support services ๐ฆ
Maintenance of information technology software ๐ฆ
Software supply services ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-22 15:00:00 ๐
Conditions for opening of tenders: 2025-09-22 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-22 15:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-09-08 12:00:00 ๐
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: 1448
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal code: Re
Postal town: Kildare
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement.helpdesk@hse.ie ๐ง
Phone: 353 1 511 9700 ๐
URL: https://www.hse.ie ๐
Address of the buyer profile: https://www.hse.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6319820 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6319820 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 157-540390 (2025-08-15)
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