HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
Health Service Executive (HSE)
Description: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support of a National Patient/Service User Online Feedback Platform with an initial Award for the HSE South West region. Further Awards to the remaining HSE Health Regions may follow. The HSE encourages the marketplace to offer innovative, modern solutions to meet with the Specification of Requirements (as per the Tender Pack) - Service Providers can propose partnership /consortium bids to offer the best possible solution for the HSE. For full details please see Invitation to Tender documentation available with the Contract Notice published on the eTenders website.
DeadlineThe time limit for receipt of tenders was 2025-09-22. The procurement was published on 2025-08-15.
Who? What?- โข Database systems โบ Database software package
- โข Database systems โบ Database-management system
- โข Database systems โบ Electronic data management (EDM)
- โข IT services: consulting, software development, Internet and support โบ Computer-related services
- โข Medical information systems โบ Clinical information system
- โข Medical information systems โบ Patient-administration system
- โข Miscellaneous networking software package โบ Administration software package
- โข Software maintenance and repair services โบ Maintenance of information technology software
- โข Software package and information systems โบ Industry specific software package
- โข Software package and information systems โบ Miscellaneous software package and computer systems
- โข Software package and information systems โบ Software package utilities
- โข Software-related services โบ Software supply services
- โข Software-related services โบ Software support services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-08-15 | Contract notice |
Contract notice (2025-08-15)
Object
Scope of the procurement
Title: HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
Reference number:
Short description:
Type of contract: Supplies
Products/services: Software package and information systems ๐ฆ
Estimated value excluding VAT: 1 EUR ๐ฐ
Additional nature of the contract: Services
Description
Internal identifier:
Additional products/services:
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 12 years
Title
Lot Identification Number:
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-22 15:00:00 ๐
Conditions for opening of tenders: 2025-09-22 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-22 15:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-09-08 12:00:00 ๐
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number:
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal code: Re
Postal town: Kildare
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement.helpdesk@hse.ie ๐ง
Phone: 353 1 511 9700 ๐
URL: https://www.hse.ie ๐
Address of the buyer profile: https://www.hse.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6319820 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6319820 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 157-540390 (2025-08-15)
Object
Scope of the procurement
Title: HSE 24687 National Patient/Service User Online Feedback Platform for the HSE
Reference number:
HSE 24687
Short description:
Description: The Health Service Executive (HSE) invites Tenders from suitably qualified companies / individuals for the supply, implementation and support of a National Patient/Service User Online Feedback Platform with an initial Award for the HSE South West region. Further Awards to the remaining HSE Health Regions may follow. The HSE encourages the marketplace to offer innovative, modern solutions to meet with the Specification of Requirements (as per the Tender Pack) - Service Providers can propose partnership /consortium bids to offer the best possible solution for the HSE. For full details please see Invitation to Tender documentation available with the Contract Notice published on the eTenders website.
Show more
Products/services: Software package and information systems ๐ฆ
Estimated value excluding VAT: 1 EUR ๐ฐ
Additional nature of the contract: Services
Description
Internal identifier:
HSE 24687
Additional products/services:
+ 15 more
Place of performance: Dublin ๐๏ธ
Duration: 12 years
Title
Lot Identification Number:
LOT-0001
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-09-22 15:00:00 ๐
Conditions for opening of tenders: 2025-09-22 15:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 12 months
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-09-22 15:30:00 ๐
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6319820
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-09-08 12:00:00 ๐
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number:
1448
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal code: Re
Postal town: Kildare
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: procurement.helpdesk@hse.ie ๐ง
Phone: 353 1 511 9700 ๐
URL: https://www.hse.ie ๐
Address of the buyer profile: https://www.hse.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6319820 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6319820 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number:
The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2025/S 157-540390 (2025-08-15)
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