ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Road Safety Authority (RSA)
****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information****The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer care centre as further described in the RFT documents attached to this notice. Should you have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information.
DeadlineThe time limit for receipt of tenders was 2025-10-29. The procurement was published on 2025-09-17.
Who? What?- โข Communication and multimedia software development services โบ Communication software development services โบ Desktop communications software development services
- โข IT services: consulting, software development, Internet and support โบ Data services
- โข Maintenance services of telecommunications equipment โบ Telecommunications-infrastructure maintenance services
- โข Repair and maintenance services of line telephony and line telegraphy equipment โบ Communications system maintenance services
- โข Telecommunication services except telephone and data transmission services โบ Integrated telecommunications services
- โข Aฯฯฮนฮบฮฎ โบ ฮฯฯฮตฮนฮฟฯ ฮคฮฟฮผฮญฮฑฯ ฮฮธฮทฮฝฯฮฝ
- โข Eastern and Midland โบ Dublin
Procurement history
| Date | Document |
|---|---|
| 2025-09-17 | Contract notice |
Contract notice (2025-09-17)
Object
Scope of the procurement
Title: ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Reference number: ET2501
Short description:
โ****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission...โ
Show more
Type of contract: Services
Products/services: Telecommunications services ๐ฆ
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description
Internal identifier:
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description of the procurement:
โThe RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as...โ
Show more
Type of contract: Services
Products/services: Telecommunications-infrastructure maintenance services ๐ฆ
Additional products/services: Telecommunications services ๐ฆ
Desktop communications software development services ๐ฆ
Integrated telecommunications services ๐ฆ
Data services ๐ฆ
Communications system maintenance services ๐ฆ
Maintenance services of telecommunications equipment ๐ฆ
Approach to reducing environmental impacts: Other
Town: Ballina
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 84 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Desktop communications software development services ๐ฆ
Integrated telecommunications services ๐ฆ
Data services ๐ฆ
Communications system maintenance services ๐ฆ
Maintenance services of telecommunications equipment ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-10-29 12:00:00 ๐
Conditions for opening of tenders: 2025-10-29 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6569498
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-10-29 12:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6569498โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-10-08 12:00:00 ๐
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number: Road Safety Authority (RSA)
Postal address: Moy Valley Business Park, Primrose Hill
Postal code: F26 V6E4
Postal town: Ballina
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: pcmo@rsa.ie ๐ง
Phone: +353 96 25000 ๐
URL: http://www.rsa.ie ๐
Address of the buyer profile: http://www.rsa.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6569498 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6569498 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 180-615582 (2025-09-17)
Object
Scope of the procurement
Title: ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Reference number: ET2501
Short description:
โ****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission...โ
Type of contract: Services
Products/services: Telecommunications services ๐ฆ
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description
Internal identifier:
0
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description of the procurement:
โThe RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as...โ
Type of contract: Services
Products/services: Telecommunications-infrastructure maintenance services ๐ฆ
Additional products/services: Telecommunications services ๐ฆ
Desktop communications software development services ๐ฆ
Integrated telecommunications services ๐ฆ
Data services ๐ฆ
Communications system maintenance services ๐ฆ
Maintenance services of telecommunications equipment ๐ฆ
Approach to reducing environmental impacts: Other
Town: Ballina
Country: Ireland ๐ฎ๐ช
Place of performance: Dublin ๐๏ธ
Duration: 84 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Desktop communications software development services ๐ฆ
Integrated telecommunications services ๐ฆ
Data services ๐ฆ
Communications system maintenance services ๐ฆ
Maintenance services of telecommunications equipment ๐ฆ
Procedure
Type of procedure
Open procedure โ
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-10-29 12:00:00 ๐
Conditions for opening of tenders: 2025-10-29 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6569498
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-10-29 12:30:00 ๐
Place:
โhttps://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6569498โ
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Electronic invoicing: Allowed
Electronic ordering will be used โ
Electronic payment will be used โ
Deadline for requesting additional information: 2025-10-08 12:00:00 ๐
Contracting authority
Name and addresses
Name: Road Safety Authority (RSA)
National registration number: Road Safety Authority (RSA)
Postal address: Moy Valley Business Park, Primrose Hill
Postal code: F26 V6E4
Postal town: Ballina
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: pcmo@rsa.ie ๐ง
Phone: +353 96 25000 ๐
URL: http://www.rsa.ie ๐
Address of the buyer profile: http://www.rsa.ie ๐
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6569498 ๐
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6569498 ๐
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie ๐ง
Phone: +353 1 8886000 ๐
Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 180-615582 (2025-09-17)
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