****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information****The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer care centre as further described in the RFT documents attached to this notice. Should you have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information.
Deadline
The time limit for receipt of tenders was 2025-10-29.
The procurement was published on 2025-09-17.
Contract notice (2025-09-17) Object Scope of the procurement
Title: ET2501 - Provision, Licencing, Support and Maintenance of Cloud Based Telephony Solution for the RSA Customer Care Centre
Reference number: ET2501
Short description:
โ****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission...โ
Short description
****The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information****The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer care centre as further described in the RFT documents attached to this notice. Should you have any queries regarding this Competition or the RFT documents, please submit your query via the eTenders Message Facility prior to the Deadline for Queries - see section 4.5 of the RFT document for more information.
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Type of contract: Services
Products/services: Telecommunications services๐ฆ
Estimated value excluding VAT: 800 000 EUR ๐ฐ
Description
Description of the procurement:
โThe RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as...โ
Description of the procurement
The RSA is seeking tenders for the provision, licencing, support and maintenance of a cloud-based telephony solution for the RSA customer call centre as further described in the RFT documents attached to this notice. **The RSA intends to hold an in-person Tenderers' Briefing on Wednesday 01 October 2025 during which the RFT documentation and Tender submission requirements will be explained in order to aid Tenderers in the preparation of their Tenders - see section 4.6 of the RFT document for more information**
Procedure Type of procedure
Open procedure โ Administrative information
Time limit for receipt of tenders or requests to participate: 2025-10-29 12:00:00 ๐
Conditions for opening of tenders: 2025-10-29 12:30:00 ๐
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6569498
Languages in which tenders or requests to participate may be submitted: English ๐ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin๐๏ธ
Country: Ireland ๐ฎ๐ช
E-mail: highcourtcentraloffice@courts.ie๐ง
Phone: +353 1 8886000๐ Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2025/S 180-615582 (2025-09-17)