Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform

Contract notice (2025-10-06)
Object
Scope of the procurement
Title: Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform
Short description:
“Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform”
Type of contract: Supplies
Products/services: Customer Relation Management software package 📦
Estimated value excluding VAT: 3 000 000 EUR 💰
Description
Internal identifier: 0
Estimated value excluding VAT: 3 000 000 EUR 💰
Description of the procurement:
“Establishment of a Single Party framework agreement for the provision of a Digital Services and CRM Platform”
Type of contract: Supplies
Products/services: Customer Relation Management software package 📦
Additional products/services: Information systems 📦
Internet and intranet software development services 📦
Customer Relation Management software development services 📦
Software package and information systems 📦
Country: Ireland 🇮🇪
Place of performance: South-West 🏙️
Duration: 24 (MONTH)
The time frame below is expressed in number of months.
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Information systems 📦
Internet and intranet software development services 📦
Customer Relation Management software development services 📦
Software package and information systems 📦

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-11 16:00:00 📅
Conditions for opening of tenders: 2025-11-11 16:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6710578
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 90
Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅
Maximum number of participants: 20
Tendering terms
Tenderers may submit more than one tender
Opening date: 2025-11-11 16:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=6710578”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Allowed
Electronic payment will be used ✅
Deadline for requesting additional information: 2025-10-21 16:00:00 📅

Contracting authority
Name and addresses
Name: Cork County Council
National registration number: 0007458M
Postal address: County Hall, Carrigrohane Road, Cork
Postal code: T12 R2NC
Postal town: Cork
Region: South-West 🏙️
Country: Ireland 🇮🇪
E-mail: conor.ahern@corkcoco.ie 📧
Phone: 00353866019162 📞
URL: https://www.corkcoco.ie/en 🌏
Address of the buyer profile: https://www.corkcoco.ie/en 🌏
Type of the contracting authority
Regional or local authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=6710578 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=6710578 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Source: OJS 2025/S 193-657651 (2025-10-06)