Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys

Tourism Ireland CLG

Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys.. The list of elements forming the Services [as detailed in the Specification/Brief] are indicative only, are not exhaustive and may be subject to change. In addition to the maintenance aspects required, the appointed supplier will provide for the support of the application and will also provide Tourism Ireland IT staff with the skills to enable in house configuration. The Contract Period will be for up to 5 years, subject to budget and annual performance review, and other factors. Annual renewal will be subject to satisfactory performance. It is anticipated that work under the Contract will commence in April 2025. PLEASE REFER TO THE CALL FOR TENDER DOCUMENTATION AVAILABLE FOR DOWNLOADING, FOR FURTHER DETAILS OF THE REQUIREMENTS.

Deadline
The time limit for receipt of tenders was 2024-10-30. The procurement was published on 2024-09-30.

Who?

What?

Where?

Procurement history
Date Document
2024-09-30 Contract notice
Contract notice (2024-09-30)
Object
Scope of the procurement
Title: Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Short description:
โ€œTourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights -...โ€    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Estimated value excluding VAT: 440 000 EUR ๐Ÿ’ฐ
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Description of the procurement:
โ€œTourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights -...โ€    Show more
Additional products/services: Software implementation services ๐Ÿ“ฆ
Additional products/services: Electronic message and information services ๐Ÿ“ฆ
Additional products/services: Software package and information systems ๐Ÿ“ฆ
Additional products/services: Customer Relation Management software development services ๐Ÿ“ฆ
Additional products/services: Contact management software development services ๐Ÿ“ฆ
Additional products/services: Customer Relation Management software package ๐Ÿ“ฆ
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Restricted procedure โœ…
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-10-30 12:00:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ

Contracting authority
Name and addresses
Name: Tourism Ireland CLG
National registration number: 336370
Postal address: 4th Floor - Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: hhughes@tourismireland.com ๐Ÿ“ง
Phone: +35314763400 ๐Ÿ“ž
URL: https://www.tourismireland.com/ ๐ŸŒ
Address of the buyer profile: https://www.tourismireland.com/ ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4403660 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4403660 ๐ŸŒ

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 191-588138 (2024-09-30)