Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Tourism Ireland CLG
Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys.. The list of elements forming the Services [as detailed in the Specification/Brief] are indicative only, are not exhaustive and may be subject to change. In addition to the maintenance aspects required, the appointed supplier will provide for the support of the application and will also provide Tourism Ireland IT staff with the skills to enable in house configuration. The Contract Period will be for up to 5 years, subject to budget and annual performance review, and other factors. Annual renewal will be subject to satisfactory performance. It is anticipated that work under the Contract will commence in April 2025. PLEASE REFER TO THE CALL FOR TENDER DOCUMENTATION AVAILABLE FOR DOWNLOADING, FOR FURTHER DETAILS OF THE REQUIREMENTS.
DeadlineThe time limit for receipt of tenders was 2024-10-30. The procurement was published on 2024-09-30.
Who? What?- • Business transaction and personal business software development services › Financial analysis and accounting software development services › Customer Relation Management software development services
- • Document creation, drawing, imaging, scheduling and productivity software development services › Scheduling and productivity software development services › Contact management software development services
- • Financial analysis and accounting software package › Customer Relation Management software package
- • Software-related services › Software implementation services
- • Telephone and data transmission services › Electronic message and information services
Procurement history
| Date | Document |
|---|---|
| 2024-09-30 | Contract notice |
Contract notice (2024-09-30)
Object
Scope of the procurement
Title: Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Short description:
“Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights -...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 440 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 440 000 EUR 💰
Description of the procurement:
“Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights -...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software implementation services 📦
Electronic message and information services 📦
Software package and information systems 📦
Customer Relation Management software development services 📦
Contact management software development services 📦
Customer Relation Management software package 📦
Country: Ireland 🇮🇪
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software implementation services 📦
Electronic message and information services 📦
Software package and information systems 📦
Customer Relation Management software development services 📦
Contact management software development services 📦
Customer Relation Management software package 📦
Procedure
Type of procedure
Restricted procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-10-30 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground
Contracting authority
Name and addresses
Name: Tourism Ireland CLG
National registration number: 336370
Postal address: 4th Floor - Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: hhughes@tourismireland.com 📧
Phone: +35314763400 📞
URL: https://www.tourismireland.com/ 🌏
Address of the buyer profile: https://www.tourismireland.com/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4403660 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4403660 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 191-588138 (2024-09-30)
Object
Scope of the procurement
Title: Support and Development Services for Microsoft Dynamics 365 Customer Insights - Journeys
Short description:
“Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights -...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 440 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier: 0
Estimated value excluding VAT: 440 000 EUR 💰
Description of the procurement:
“Tourism Ireland seeks a suitably qualified supplier to facilitate the Support and Development Services for Microsoft Dynamics 365 Customer Insights -...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software implementation services 📦
Electronic message and information services 📦
Software package and information systems 📦
Customer Relation Management software development services 📦
Contact management software development services 📦
Customer Relation Management software package 📦
Country: Ireland 🇮🇪
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software implementation services 📦
Electronic message and information services 📦
Software package and information systems 📦
Customer Relation Management software development services 📦
Contact management software development services 📦
Customer Relation Management software package 📦
Procedure
Type of procedure
Restricted procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-10-30 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic invoicing: Required
Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: nati-ground
Contracting authority
Name and addresses
Name: Tourism Ireland CLG
National registration number: 336370
Postal address: 4th Floor - Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: hhughes@tourismireland.com 📧
Phone: +35314763400 📞
URL: https://www.tourismireland.com/ 🌏
Address of the buyer profile: https://www.tourismireland.com/ 🌏
Type of the contracting authority
Body governed by public law
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4403660 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4403660 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 191-588138 (2024-09-30)
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