HSE 24670 Dynamic Purchasing System Qualification; Salesforce Licences, Implementation Services, Development and Support For National Immunisation Information System.

Health Service Executive (HSE)

The HSE is issuing this Request to Participate (“RTP”) in a Dynamic Purchasing System (hereafter ‘the DPS’) for the provision of Salesforce Licences, Implementation Services, Development and Support. The HSE is the Contracting Authority for this public procurement competition on its own behalf and on behalf of all organisations funded by the HSE. In December 2020, based on the ongoing Covid-19 pandemic and escalation in case numbers, the National Immunisation Advisory Committee (NIAC) developed recommendations for the initiation of an urgent rollout of Covid-19 vaccinations. HSE Technology and Transformation facilitated this rollout through the implementation of the Covax Immunisation Information System based on the Salesforce platform. Covax, based on the Salesforce Health Cloud platform, is currently used to record Covid, Influenza (Flu), and Pneumococcal vaccinations. Covax also includes Salesforce Service Cloud (used by multiple HSE support teams), Salesforce Marketing Cloud (leveraging SMS and email channels), MuleSoft (enabling integration with other HSE systems, GPs, and pharmacies) and Tableau analytics. It is the intention of the HSE to expand Covax to become the National Immunisation Information System (NIIS) and bring future development activities into a more normalised design, implementation, and support cycle. The HSE are seeking suitably qualified suppliers for the provision of Salesforce SaaS licences along with comprehensive licencing support services for the following Salesforce products: Salesforce Health Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, MuleSoft, Tableau CRM. For full details please see the RTP documentation with the CfT notice published on the eTenders website, www.eTenders.gov

Deadline

The time limit for receipt of tenders was 2024-09-18. The procurement was published on 2024-08-06.

Who? What? Where?
Procurement history
Date Document
2024-08-06 Contract notice
Contract notice (2024-08-06)
Object
Scope of the procurement
Title: HSE 24670 Dynamic Purchasing System Qualification; Salesforce Licences, Implementation Services, Development and Support For National Immunisation Information System.
Reference number: HSE 24670
Short description:
The HSE is issuing this Request to Participate (“RTP”) in a Dynamic Purchasing System (hereafter ‘the DPS’) for the provision of Salesforce Licences, Implementation Services, Development and Support. The HSE is the Contracting Authority for this public procurement competition on its own behalf and on behalf of all organisations funded by the HSE. In December 2020, based on the ongoing Covid-19 pandemic and escalation in case numbers, the National Immunisation Advisory Committee (NIAC) developed recommendations for the initiation of an urgent rollout of Covid-19 vaccinations. HSE Technology and Transformation facilitated this rollout through the implementation of the Covax Immunisation Information System based on the Salesforce platform. Covax, based on the Salesforce Health Cloud platform, is currently used to record Covid, Influenza (Flu), and Pneumococcal vaccinations. Covax also includes Salesforce Service Cloud (used by multiple HSE support teams), Salesforce Marketing Cloud (leveraging SMS and email channels), MuleSoft (enabling integration with other HSE systems, GPs, and pharmacies) and Tableau analytics. It is the intention of the HSE to expand Covax to become the National Immunisation Information System (NIIS) and bring future development activities into a more normalised design, implementation, and support cycle. The HSE are seeking suitably qualified suppliers for the provision of Salesforce SaaS licences along with comprehensive licencing support services for the following Salesforce products: Salesforce Health Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, MuleSoft, Tableau CRM. For full details please see the RTP documentation with the CfT notice published on the eTenders website, www.eTenders.gov
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 100 000 000 EUR 💰
Other restrictions on the place of performance: Anywhere in the given country
Information about lots
This contract is divided into lots ✅
Tenders may be submitted for maximum number of lots: 3
Tenders may be submitted for all lots ✅

1️⃣
Internal identifier: 1
Title: LOT A - Salesforce Licences
Additional products/services:
+ 16 more
Other
Approach to reducing environmental impacts: Other
Green Procurement Criteria: EU Green Public Procurement criteria
Country: Ireland 🇮🇪
Title
Lot Identification Number: LOT-0001

2️⃣
Internal identifier: 2
Title: LOT B - Salesforce Implementation Services, Development and Support
Title
Lot Identification Number: LOT-0002

3️⃣
Internal identifier: 3
Title: LOT C - Salesforce Licences, Salesforce Implementation Services, Development and Support
Title
Lot Identification Number: LOT-0003

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-09-18 12:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/dps/prepareViewCfTDPSWS.do?resourceId=4085614
Languages in which tenders or requests to participate may be submitted: English 🗣️
Information about a framework agreement or a dynamic purchasing system
A dynamic purchasing system was set up ✅
Tendering terms
Tenderers may submit more than one tender
Place: https://www.etenders.gov.ie/epps/dps/prepareViewCfTDPSWS.do?resourceId=4085614
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2024-09-11 12:00:00 📅

Legal, economic, financial and technical information
Conditions for participation
Exclusion ground: Purely national exclusion grounds

Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: 1448
Postal address: Oak House, Millennium Park Naas Co. Kildare
Postal code: Re
Postal town: Kildare
Country: Ireland 🇮🇪
E-mail: procurement.helpdesk@hse.ie 📧
Phone: 0000 📞
URL: https://www.hse.ie 🌏
Address of the buyer profile: https://www.hse.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/dps/listDPSContractDocuments.do?resourceId=4085614 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4085614 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2024/S 153-474362 (2024-08-06)
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