CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman

Office of the Ombudsman

The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days

Deadline
The time limit for receipt of tenders was 2024-11-20. The procurement was published on 2024-10-16.

Who?

What?

Where?

Procurement history
Date Document
2024-10-16 Contract notice
Contract notice (2024-10-16)
Object
Scope of the procurement
Title: CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Short description:
โ€œThe Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary,...โ€    Show more
Type of contract: services
Products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Estimated value excluding VAT: 300 000 EUR ๐Ÿ’ฐ
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Description of the procurement:
โ€œThe Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary,...โ€    Show more
Additional products/services: Software programming and consultancy services ๐Ÿ“ฆ
Additional products/services: Computer support and consultancy services ๐Ÿ“ฆ
Additional products/services: Programming services of packaged software products ๐Ÿ“ฆ
Additional products/services: Systems and technical consultancy services ๐Ÿ“ฆ
Additional products/services: Custom software development services ๐Ÿ“ฆ
Additional products/services: Systems analysis and programming services ๐Ÿ“ฆ
Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Computer support services ๐Ÿ“ฆ
Place of performance: Dublin ๐Ÿ™๏ธ
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure โœ…
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-11-20 12:00:00 ๐Ÿ“…
Conditions for opening of tenders: 2024-11-20 12:30:00 ๐Ÿ“…
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4507244
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ

Legal, economic, financial and technical information
Economic and financial standing
List and brief description of selection criteria:
โ€œTo qualify for this contract, a tenderer must have had an annual turnover of at least โ‚ฌ 1,000,000 in each of the last 3 financial years prior to the...โ€    Show more
Technical and professional ability
List and brief description of selection criteria:
โ€œTenderers must demonstrate how they have carried out maintenance and development of CRM Dynamics Systems (On premise) of equivalent size scope and...โ€    Show more

Contracting authority
Name and addresses
Name: Office of the Ombudsman
National registration number: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal code: D02W773
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: christopher.field@ombudsman.ie ๐Ÿ“ง
Phone: 016395682 ๐Ÿ“ž
URL: https://www.ombudsman.ie ๐ŸŒ
Address of the buyer profile: https://www.ombudsman.ie ๐ŸŒ
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4507244 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4507244 ๐ŸŒ

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Information about electronic workflows
Electronic payment will be used
Source: OJS 2024/S 203-630292 (2024-10-16)