CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Office of the Ombudsman
The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary, comprising of Support and Maintenance contract for on premise CRM Dynamics Environment and CRM Dynamics (on premise) development drawdown days
DeadlineThe time limit for receipt of tenders was 2024-11-20. The procurement was published on 2024-10-16.
Who? What?- • Computer support and consultancy services › Computer support services
- • Software programming and consultancy services › System and support services
- • Software programming and consultancy services › Systems analysis and programming services
- • Software programming and consultancy services › Custom software development services
- • Software programming and consultancy services › Systems and technical consultancy services
- • Software programming and consultancy services › Programming services of packaged software products
Procurement history
| Date | Document |
|---|---|
| 2024-10-16 | Contract notice |
Contract notice (2024-10-16)
Object
Scope of the procurement
Title: CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Short description:
“The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary,...”
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Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 300 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
Estimated value excluding VAT: 300 000 EUR 💰
Description of the procurement:
“The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary,...”
Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software programming and consultancy services 📦
Computer support and consultancy services 📦
Programming services of packaged software products 📦
Systems and technical consultancy services 📦
Custom software development services 📦
Systems analysis and programming services 📦
System and support services 📦
Computer support services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software programming and consultancy services 📦
Computer support and consultancy services 📦
Programming services of packaged software products 📦
Systems and technical consultancy services 📦
Custom software development services 📦
Systems analysis and programming services 📦
System and support services 📦
Computer support services 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-11-20 12:00:00 📅
Conditions for opening of tenders: 2024-11-20 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4507244
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-11-20 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4507244”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic payment will be used ✅
Legal, economic, financial and technical information
Economic and financial standing
List and brief description of selection criteria:
“To qualify for this contract, a tenderer must have had an annual turnover of at least € 1,000,000 in each of the last 3 financial years prior to the...”
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Technical and professional ability
“Tenderers must demonstrate how they have carried out maintenance and development of CRM Dynamics Systems (On premise) of equivalent size scope and...”
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Conditions for participation
Exclusion ground: bankruptcy
Contracting authority
Name and addresses
Name: Office of the Ombudsman
National registration number: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal code: D02W773
Postal town: Dublin
Country: Ireland 🇮🇪
Contact point: Christopher Field
E-mail: christopher.field@ombudsman.ie 📧
Phone: 016395682 📞
URL: https://www.ombudsman.ie 🌏
Address of the buyer profile: https://www.ombudsman.ie 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4507244 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4507244 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic payment will be used
Source: OJS 2024/S 203-630292 (2024-10-16)
Object
Scope of the procurement
Title: CRM Dynamics (On premise) Support and Development Services for the Office of the Ombudsman
Short description:
“The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary,...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 300 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Internal identifier:
0
Estimated value excluding VAT: 300 000 EUR 💰
Description of the procurement:
“The Office of the Ombudsman invites tenders to this request for tenders from economic operators for the provision of the services which in summary,...”
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software programming and consultancy services 📦
Computer support and consultancy services 📦
Programming services of packaged software products 📦
Systems and technical consultancy services 📦
Custom software development services 📦
Systems analysis and programming services 📦
System and support services 📦
Computer support services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Title
Lot Identification Number: LOT-0001
Scope of the procurement
Additional products/services: Software programming and consultancy services 📦
Computer support and consultancy services 📦
Programming services of packaged software products 📦
Systems and technical consultancy services 📦
Custom software development services 📦
Systems analysis and programming services 📦
System and support services 📦
Computer support services 📦
Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2024-11-20 12:00:00 📅
Conditions for opening of tenders: 2024-11-20 12:30:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4507244
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
Tenderers may submit more than one tender
Opening date: 2024-11-20 12:30:00 📅
Place:
“https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=4507244”
Languages in which tenders or requests to participate may be submitted: English 🗣️
Electronic payment will be used ✅
Legal, economic, financial and technical information
Economic and financial standing
List and brief description of selection criteria:
“To qualify for this contract, a tenderer must have had an annual turnover of at least € 1,000,000 in each of the last 3 financial years prior to the...”
Technical and professional ability
“Tenderers must demonstrate how they have carried out maintenance and development of CRM Dynamics Systems (On premise) of equivalent size scope and...”
Conditions for participation
Exclusion ground: bankruptcy
Contracting authority
Name and addresses
Name: Office of the Ombudsman
National registration number: Office of the Ombudsman
Postal address: 6 Earlsfort Terrace
Postal code: D02W773
Postal town: Dublin
Country: Ireland 🇮🇪
Contact point: Christopher Field
E-mail: christopher.field@ombudsman.ie 📧
Phone: 016395682 📞
URL: https://www.ombudsman.ie 🌏
Address of the buyer profile: https://www.ombudsman.ie 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
General public services
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=4507244 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=4507244 🌏
Electronic submission: Required
Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Information about electronic workflows
Electronic payment will be used
Source: OJS 2024/S 203-630292 (2024-10-16)
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