Provision, Implementation and Support of a Cloud Based Software as a Service (SaaS) Solution to Manage Case/Claims Management Processes and Related Services for PIAB
Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the Provision, Implementation and Support of a Cloud based Software as a Service (SaaS) solution to Manage Case/Claims Management Processes and Related Services, including: • Provision of a fully functional Case/Claims Management Processes Solution including portal access functionality for its key stakeholders, hosting and operational support • Provision of end-to-end managed support services • Provision of implementation, migration and project management support services • Provision of related services, e.g., consultancy, advice, etc. Although PIAB has previously used the Microsoft Technology stack to complete an analysis phase, PIAB is open to considering all solutions based on a mature low-code/no-code technology platform. The initial contract will be for the delivery of a defined Minimum Viable Product (MVP - Phase 1). It is envisaged that Phase 1 will be the defined MVP with further phases to follow which will provide additional functionality and enhancements. The full list of requirements is contained within the PQQ documents. Applicants should associate themselves with the competition in order to access the documents, ask and receive queries and submit a response. All responses should be submitted in a ZIP FILE format.
Deadline
The time limit for receipt of tenders was 2024-01-12.
The procurement was published on 2023-12-06.
Contract notice (2023-12-06) Object Scope of the procurement
Title: Provision, Implementation and Support of a Cloud Based Software as a Service (SaaS) Solution to Manage Case/Claims Management Processes and Related Services for PIAB
Short description:
“Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the...”
Short description
Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the Provision, Implementation and Support of a Cloud based Software as a Service (SaaS) solution to Manage Case/Claims Management Processes and Related Services, including: • Provision of a fully functional Case/Claims Management Processes Solution including portal access functionality for its key stakeholders, hosting and operational support • Provision of end-to-end managed support services • Provision of implementation, migration and project management support services • Provision of related services, e.g., consultancy, advice, etc. Although PIAB has previously used the Microsoft Technology stack to complete an analysis phase, PIAB is open to considering all solutions based on a mature low-code/no-code technology platform. The initial contract will be for the delivery of a defined Minimum Viable Product (MVP - Phase 1). It is envisaged that Phase 1 will be the defined MVP with further phases to follow which will provide additional functionality and enhancements. The full list of requirements is contained within the PQQ documents. Applicants should associate themselves with the competition in order to access the documents, ask and receive queries and submit a response. All responses should be submitted in a ZIP FILE format.
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Type of contract: Services
Products/services: Software supply services📦
Estimated value excluding VAT: 8 000 000 EUR 💰
Information about lots
Tenders may be submitted for maximum number of lots: 0
Description
Description of the procurement:
“Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the...”
Description of the procurement
Personal Injuries Assessment Board (PIAB) proposes to engage in a competitive process for the establishment of a single-party framework agreement for the Provision, Implementation and Support of a Cloud based Software as a Service (SaaS) solution to Manage Case/Claims Management Processes and Related Services, including: • Provision of a fully functional Case/Claims Management Processes Solution including portal access functionality for its key stakeholders, hosting and operational support • Provision of end-to-end managed support services • Provision of implementation, migration and project management support services • Provision of related services, e.g., consultancy, advice, etc. Although PIAB has previously used the Microsoft Technology stack to complete an analysis phase, PIAB is open to considering all solutions based on a mature low-code/no-code technology platform. The initial contract will be for the delivery of a defined Minimum Viable Product (MVP - Phase 1). It is envisaged that Phase 1 will be the defined MVP with further phases to follow which will provide additional functionality and enhancements. The full list of requirements is contained within the PQQ documents. Applicants should associate themselves with the competition in order to access the documents, ask and receive queries and submit a response. All responses should be submitted in a ZIP FILE format.
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Additional information:
“(1) Interested parties must associate their organisation with this competition on the eTenders web site (www.etenders.gov.ie) in order to be included on the...”
Additional information
(1) Interested parties must associate their organisation with this competition on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications and to upload tender responses. To do this you must do the following: Log-in to the eTenders portal; Locate the competition using the Advanced Search by searching under the Contracting Authority or Resource ID. Click on the hyperlink for the competition which will bring you to the CfT Workspace. In the Show CfT Menu for the competition click on the “Expression of Interest in the drop-down menu. Complete the Association with the CfT tab. This will then provide you with a link to Tender under the Show CfT Menu where you can prepare your submission.
(2) When finalising your tender submission please upload your final response as a ZIP file as individual documents may lose their titles if uploaded individually. Also ensure that you receive a message under the status header called Submitted, as the percentage tab does not necessarily imply you have successfully submitted your response.
(3) There is a maximum upload limit of 250MB per file and 500MB per tender submission.
(4) Suppliers should note the following when making their submission suppliers must ensure that they give themselves sufficient time to upload & submit all required documentation before the submission deadline. Suppliers should consider the fact that upload speeds vary and that the new eTenders system operates in a different manner to the previous platform operated by EU-Supply. The submit button will be disable automatically upon the expiration of the response deadline.
(5) If you experience difficulty when uploading documents, please contact the eTenders Support Desk for technical assistance. Email irish-eproc-helpdesk@eurodym.com or Telephone: +353(0)818 001459 (09:00 – 17:00 hours).
(6) Tenders submitted by any other means (including but not limited to email, post, messaging system on etenders or hand delivery) will not be accepted.
(7) All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. The contracting authority will not accept responsibility for information relayed (or not relayed) via third parties.
(8) All queries regarding this tender requirement or process must be submitted through the Irish Government Procurement Opportunities Portal www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this notice on www.etenders.gov.ie. The details of the person making a query will not be disclosed when circulating the response
(9) The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers. Contract award will be subject to the approval of the competent authorities.
(10) Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.
(11) Where applicable, please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type, or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words "or equivalent" will always be appended.
(12) At its absolute discretion, the contracting authority may elect to terminate this procurement process, the framework agreement or any contract awarded under the framework agreement at any time.
Procedure Type of procedure
Negotiated procedure with prior call for competition ✅ Administrative information
Time limit for receipt of tenders or requests to participate: 2024-01-12 12:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=2803796
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 15
Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated ✅ Information about a framework agreement or a dynamic purchasing system
Framework agreement with several operators ✅ Description
In the case of framework agreements, provide justification for any duration exceeding 4 years:
“The reason for a framework longer than the standard defined duration reflects the investment by the Contracting Authority in implementing such a system and...”
In the case of framework agreements, provide justification for any duration exceeding 4 years
The reason for a framework longer than the standard defined duration reflects the investment by the Contracting Authority in implementing such a system and the associated risks and costs linked to
changing provider in a shorter period.
Legal, economic, financial and technical information Conditions for participation
List and brief description of rules and criteria:
“See PQQ Document: See PQQ Document”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“To be agreed with the successful framework member”
Complementary information Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧
Phone: +353 1 8886000📞 Information about electronic workflows
Electronic invoicing will be accepted
Electronic ordering will be used
Electronic payment will be used
Source: OJS 2023/S 236-742746 (2023-12-06)