SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound contact centre. The potential supplier should be able to provide at least 10-30 FTE initially.
Deadline
The time limit for receipt of tenders was 2022-02-07.
The procurement was published on 2022-01-17.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Contract notice (2022-01-17) Contracting authority Name and addresses
Name: SSE Airtricity Ltd
National registration number: 317386
Postal town: Dublin
Country: Ireland 🇮🇪
Contact person: James Knight
E-mail: james.knight@sse.com📧
Region: Éire/Ireland🏙️
URL: www.sseairtricity.com🌏 Communication
Documents URL: www.sseairtricity.com🌏
Object Scope of the procurement
Title: SSE Airtricity External Call Centre
Products/services: Call centre📦
Short description:
“SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound...”
Short description
SSE Airtricity are looking for expressions of interest from potential suppliers, who can provide frontline customer services to customers via an inbound contact centre. The potential supplier should be able to provide at least 10-30 FTE initially.
1️⃣
Place of performance: Ireland🏙️
Description of the procurement:
“SSE Airtricity are looking for expressions of interest from potential suppliers (sent to james.knight@sse.com). Following this there will be an invitation...”
Description of the procurement
SSE Airtricity are looking for expressions of interest from potential suppliers (sent to james.knight@sse.com). Following this there will be an invitation to tender issued.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 1 year +1 year
Information about variants
Variants will be accepted ✅
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-02-07
15:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Conditions for opening of tenders: 2022-02-08
14:00 📅
Complementary information Review body
Name: SSE Airtricity Ltd
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 015-036477 (2022-01-17)
Contract award notice (2023-09-26) Contracting authority Name and addresses
Name: SSE Airtricity Limited
Postal address: Red Oak South, South County Business Park, Leopardstown Dublinn18
Postal code: Dublin18
Contact person: Damian Granahan
E-mail: damian.granahan@sse.com📧
URL: www.sse.com🌏
Object Scope of the procurement
Title: External Call Centre Support
1393
Short description: External Call Centre Support
Description
Place of performance: Éire/Ireland🏙️
Description of the procurement: External Call Centre Support
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Previous publication concerning this procedure: 2022/S 015-036477
Award of contract
1️⃣
Contract Number: 26130
Date of conclusion of the contract: 2023-09-05 📅
Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 5
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
Name and address of the contractor
Name: Sales Sense International Limited
National registration number: 428783
Postal address: 2nd Floor, Block 2A, City East Business Park, Ballybrit, Galway, Co Galway
Postal town: Galway
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
URL: www.salessense.co.uk🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 9 000 000 💰
Total value of the contract/lot: EUR 9 000 000 💰
Complementary information Review body
Name: SSE Airtricity Limited
Source: OJS 2023/S 188-586158 (2023-09-26)