Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the provision of a Customer Relationship Management System and Ongoing Support Services
This competition relates to the procurement of a CRM solution for reporting, monitoring, auditing, and accounting for expenditure under Ireland’s ESF+ programme for the 2021-2027 period. While the solution will be used primarily for the ESF+, the proposed solution should be scalable to include other EU Funds and their programmes (should the future need arise).
Deadline
The time limit for receipt of tenders was 2022-08-14.
The procurement was published on 2022-07-15.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Provision of a Customer Relationship Management System and Ongoing Support Services
DFHERISCRM2022”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the...”
Short description
Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the provision of a Customer Relationship Management System and Ongoing Support Services
This competition relates to the procurement of a CRM solution for reporting, monitoring, auditing, and accounting for expenditure under Ireland’s ESF+ programme for the 2021-2027 period. While the solution will be used primarily for the ESF+, the proposed solution should be scalable to include other EU Funds and their programmes (should the future need arise).
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Estimated value excluding VAT: EUR 600 000 💰
Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the provision of a Customer Relationship Management System and Ongoing Support Services
This competition relates to the procurement of a CRM solution for reporting, monitoring, auditing, and accounting for expenditure under Ireland’s ESF+ programme for the 2021-2027 period. While the solution will be used primarily for the ESF+, the proposed solution should be scalable to include other EU Funds and their programmes (should the future need arise).
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 600 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Two optional extensions of 1 year each.
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-08-14
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2022-08-14
12:00 📅
Complementary information Review body
Name: The High Court of Ireland
Postal address: Dublin
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 138-394900 (2022-07-15)
Contract award notice (2023-01-17) Contracting authority Name and addresses
Contact person: Therese Callery
E-mail: therese_callery@dfheris.gov.ie📧
Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 741020.20 💰
Award criteria
Quality criterion (name): Technical Merit
Quality criterion (weighting): 40
Quality criterion (name): Logistics
Quality criterion (weighting): 20
Quality criterion (name): Experience & Expertise
Price (weighting): 20
Procedure Administrative information
Previous publication concerning this procedure: 2022/S 138-394900
Award of contract
1️⃣
Contract Number: 1
Title:
“Provision of a Customer Relationship Management System and Ongoing Support Services”
Date of conclusion of the contract: 2022-11-14 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 3
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Storm Technologies
Postal town: Dublin
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 741020.20 💰
Source: OJS 2023/S 015-040072 (2023-01-17)