Provision of a Customer Relationship Management System and Ongoing Support Services

Contract notice (2022-07-15)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: DFHERISCRM2022
Short description:
“Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the...”    Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software programming and consultancy services 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Education and Skills
Postal address: Marlborough Street
Postal code: Dublin 1
Postal town: Dublin
Contact
Internet address: http://www.education.ie 🌏
E-mail: tony@orbidalgroup.com 📧
Phone: +353 189 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=219025&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=219025&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2022-07-15 📅
Submission deadline: 2022-08-14 📅
Publication date: 2022-07-20 📅
Identifiers
Notice number: 2022/S 138-394900
OJ-S issue: 138

Object
Scope of the procurement
Short description:
“Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the...”    Show more

“This competition relates to the procurement of a CRM solution for reporting, monitoring, auditing, and accounting for expenditure under Ireland’s ESF+...”    Show more
Estimated total value: 600 000 EUR 💰
Estimated value excluding VAT: 600 000 EUR 💰
Duration: 36 months
Description of renewals:
“Two optional extensions of 1 year each.”
Place of performance
Main site or place of performance:
“Dublin”

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2022-08-14 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: IE4000067R
Contact
Contact point: Tony Corrigan
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1142 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=219025&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court of Ireland
Postal address: Dublin
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2022/S 138-394900 (2022-07-15)

Contract notice (2025-11-20)
Object
Scope of the procurement
Title: Provision of a Customer Relationship Management System and Ongoing Support Services
Short description:
“Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Estimated value excluding VAT: 600 000 EUR 💰
Description
600 000 EUR 💰
Description of the procurement:
“Department of Further and Higher Education, Research, Innovation and Science (the “Contracting Authority”) invites tenders from economic operators for the...”    Show more
Type of contract: Services
Products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Software programming and consultancy services 📦
Programming services of packaged software products 📦
Systems and technical consultancy services 📦
Custom software development services 📦
Systems analysis and programming services 📦
System and support services 📦
Software-related services 📦
Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 36 (MONTH)
The time frame below is expressed in number of months.
Maximum renewals: 0
Information about electronic catalogues
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue
Title
Lot Identification Number: LOT-0000

Procedure
Type of procedure
Legal basis: Directive 2014/24/EU
Main features of the procedure:
“Negotiated with Current Contractor in place”
Administrative information
Time limit for receipt of tenders or requests to participate: 2025-11-20 12:00:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tendering terms
English 🗣️
Electronic catalogue: Allowed
Deadline for requesting additional information: 2025-11-20 📅

Contracting authority
Name and addresses
Name: Department of Education and Skills
National registration number: IE4000067R
Postal address: Marlborough Street
Postal code: Dublin 1
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: Myles O'Reilly
E-mail: myles_oreilly@dfheris.gov.ie 📧
Phone: +353 877556936 📞
URL: http://www.education.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1142 🌏
Type of the contracting authority
Ministry or any other national or federal authority
Main activity
Education
Information about joint procurement
The contract is awarded by a central purchasing body ✅
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=219025&B=ETENDERS_SIMPLE 🌏
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=219025&B=ETENDERS_SIMPLE 🌏
Electronic submission: Allowed

Complementary information
Additional information

“Negotiated contract extension as set out in contract agreement”
Review body
Name: Department of Education and Skills
National registration number: IE4000067R
Postal address: Marlborough Street
Postal code: Dublin 1
Region: Dublin 🏙️
Contact point: Myles O'Reilly
E-mail: myles_oreilly@dfheris.gov.ie 📧
Phone: +353 877556936 📞
URL: http://www.education.ie 🌏
Service from which information about the review procedure may be obtained
Name: Department of Education and Skills
National registration number: IE4000067R
Postal address: Marlborough Street
Postal code: Dublin 1
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: Myles O'Reilly
E-mail: myles_oreilly@dfheris.gov.ie 📧
Phone: +353 877556936 📞
URL: http://www.education.ie 🌏

Changes
Text to be corrected in the original notice
Lot Identification Number: LOT-0000
New value
Text:
“The modification notice concerns the contract extension and that the contract value has been exceeded, in accordance with the provisions set out in the...”    Show more
Other additional information

“Extension and notification as the contract value has been exceeded of the existing services contract originally awarded under OJEU Notice No. 394900-2022....”    Show more
Main reason for change: Information updated
Information about modifications
Version of the previous notice to be changed: 394900-2022
Source: OJS 2025/S 225-772377 (2025-11-20)