Design, implementation and support of a Case Management System for Jigsaw

Jigsaw

Jigsaw provides mental health supports for young people aged 12-25 in communities around Ireland. We wish to appoint a provider for the design, implementation and support of a Case Management System to support this work. The successful tenderer shall:
+ Design and Develop the CMS.
+ Propose suitable hosting arrangements for the CMS.
+ Support the transition to the new CMS, including data migration from legacy systems.
+ Provide ongoing support for an initial period of 3 years.

Deadline
The time limit for receipt of tenders was 2022-06-24. The procurement was published on 2022-05-25.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2022-05-25 Contract notice
2023-08-31 Contract award notice
Contract notice (2022-05-25)
Contracting authority
Name and addresses
Name: Jigsaw
National registration number: CHY 17439
Postal address: Re16 Westland Square, Pearse street
Postal town: Dublin 2
Postal code: Co.Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Joe Rossouw
Phone: +353 14851280 ๐Ÿ“ž
E-mail: joe.rossouw@jigsaw.ie ๐Ÿ“ง
Region: Ireland ๐Ÿ™๏ธ
URL: https://jigsaw.ie/ ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/149262 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=214894&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=214894&B=ETENDERS_SIMPLE ๐ŸŒ
Type of the contracting authority
Other type: Registered Charity

Object
Scope of the procurement
Title: Design, implementation and support of a Case Management System for Jigsaw
Products/services: Software programming and consultancy services ๐Ÿ“ฆ
Short description:
โ€œJigsaw provides mental health supports for young people aged 12-25 in communities around Ireland. We wish to appoint a provider for the design,...โ€    Show more
Estimated value excluding VAT: EUR 1 000 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Software package and information systems ๐Ÿ“ฆ
Additional products/services: Programming services of packaged software products ๐Ÿ“ฆ
Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Application service providers ๐Ÿ“ฆ
Place of performance: Ireland ๐Ÿ™๏ธ
Description of the procurement:
โ€œJigsaw provides mental health supports for young people aged 12-25 in communities around Ireland. We wish to appoint a provider for the design,...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 000 000 ๐Ÿ’ฐ
Duration
Start date: 2022-08-01 ๐Ÿ“…
End date: 2025-07-31 ๐Ÿ“…
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals: one extension of 12 months

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: Refer to RFT document for Qualifying Criteria
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-06-24 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Conditions for opening of tenders: 2022-06-24 12:00 ๐Ÿ“…

Complementary information
Review body
Name: High Court of Ireland
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Source: OJS 2022/S 103-289409 (2022-05-25)
Contract award notice (2023-08-31)
Object
Scope of the procurement
Currency code: EUR ๐Ÿ’ฐ
Total value of the procurement (excluding VAT) (lowest offer): 1065268.00
Total value of the procurement (excluding VAT) (highest offer): 1475590.00
Award criteria
Quality criterion (name): System Specification
Quality criterion (weighting): 400
Quality criterion (name): Implementation
Quality criterion (weighting): 150
Quality criterion (name): Post-Implementation Support and Maintenance
Price (weighting): 300

Procedure
Administrative information
Previous publication concerning this procedure: 2022/S 103-289409

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title:
โ€œJigsaw to appoint a provider for the design, implementation and support of a Case Management Systemโ€
Date of conclusion of the contract: 2023-07-17 ๐Ÿ“…
Information about tenders
Number of tenders received: 8
Number of tenders received by electronic means: 8
Name and address of the contractor
Name: Mayden House Ltd
National registration number: GB 753 3560 32
Postal address: 1 Widcombe Crescent
Postal town: Bath
Postal code: BA2 6AH
Country: United Kingdom ๐Ÿ‡ฌ๐Ÿ‡ง
Phone: +44 1249701100 ๐Ÿ“ž
E-mail: tenders@mayden.co.uk ๐Ÿ“ง
Region: United Kingdom ๐Ÿ™๏ธ
URL: http://www.mayden.co.uk ๐ŸŒ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 1 200 000 ๐Ÿ’ฐ
Currency code: EUR ๐Ÿ’ฐ
Lowest offer: 1065268.00
Highest offer: 1475590.00
Source: OJS 2023/S 170-534674 (2023-08-31)