SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model.
Deadline
The time limit for receipt of tenders was 2022-09-12.
The procurement was published on 2022-08-05.
Object Scope of the procurement
Title: Customer Solution Transformation - SSE Airtricity
2159
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is...”
Short description
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model.
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Estimated value excluding VAT: GBP 50 000 000 💰
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. A full description of the requirement can be accessed within the documents contained at https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
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Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: GBP 50 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“Additional optional months 3 x 12mths beyond the initial 60month Framework Term.
Estimated Framework value of £50 million has been estimated for indicative...”
Description of renewals
Additional optional months 3 x 12mths beyond the initial 60month Framework Term.
Estimated Framework value of £50 million has been estimated for indicative purposes only and includes the initial Framework Term and additional optional terms.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341” Economic and financial standing
List and brief description of selection criteria:
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341” Technical and professional ability
List and brief description of selection criteria:
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341” Conditions for participation
Conditions for participation (technical and professional ability):
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341”
List and brief description of rules and criteria:
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341”
Deposits and guarantees required:
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341”
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
“Further information can be accessed at;
https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Contract Terms to be issued at ITT Stage in the process.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Time limit for receipt of tenders or requests to participate: 2022-09-12
15:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Review body
Name: Sarah Goodman
Postal address: Penner Road
Postal town: Havant
Postal code: PO9 1QH
Country: United Kingdom 🇬🇧
E-mail: sarah.goodman@sse.com📧
Source: OJS 2022/S 153-438568 (2022-08-05)