Customer Solution Transformation - SSE Airtricity

Customer Solution Transformation - SSE Airtricity (Ref 2159)

SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model.

Deadline

The time limit for receipt of tenders was 2022-09-12. The procurement was published on 2022-08-05.

Who? What? Where?
Procurement history
Date Document
2022-08-05 Contract notice
Contract notice (2022-08-05)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: 2159
Short description:
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model.
Show more
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Internet and intranet software package 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Customer Solution Transformation - SSE Airtricity (Ref 2159)
Postal address: SSE Airtricity, Red Oak South, South County Business Park
Postal code: Dublin 18- Republic
Postal town: Leopardstown
Contact
Internet address: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 🌏
E-mail: sarah.goodman@sse.com 📧
Phone: +44 01738342321 📞
URL for documents: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 🌏
URL for participation: http://www.genesistender@sse.com 📧

Reference
Dates
Date dispatched: 2022-08-05 📅
Submission deadline: 2022-09-12 📅
Publication date: 2022-08-10 📅
Identifiers
Notice number: 2022/S 153-438568
OJ-S issue: 153

Object
Scope of the procurement
Estimated total value: 50 000 000 GBP 💰
Short description:
SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. A full description of the requirement can be accessed within the documents contained at https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341
Show more
Estimated value excluding VAT: 50 000 000 GBP 💰
Duration: 60 months
Description of renewals:
Additional optional months 3 x 12mths beyond the initial 60month Framework Term.
Estimated Framework value of £50 million has been estimated for indicative purposes only and includes the initial Framework Term and additional optional terms.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Further information can be accessed at;
Economic and financial standing:
Further information can be accessed at;
Technical and professional ability:
Further information can be accessed at;
Minimum level(s) of standards:
Further information can be accessed at;
List and brief description of rules and criteria:
Further information can be accessed at;
Contract execution
Deposits and guarantees required:
Further information can be accessed at;
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Further information can be accessed at;
Legal form to be taken by the group of economic operators to whom the contract is to be awarded: Contract Terms to be issued at ITT Stage in the process.

Procedure
Legal basis: 32014L0025
Time of receipt of tenders: 15:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months

Contracting authority
Contact
Contact point: Sarah Goodman
Documents URL: https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 🌏
Awarding authority name: GenesisTender@sse.com
E-mail: genesistender@sse.com 📧
Country: Ireland 🏙️
URL for participation: www.genesistender@sse.com 📧

Complementary information
Review body
Name: Sarah Goodman
Postal address: Penner Road
Postal town: Havant
Postal code: PO9 1QH
Country: United Kingdom 🇬🇧
E-mail: sarah.goodman@sse.com 📧
Source: OJS 2022/S 153-438568 (2022-08-05)
New procurements in related categories 🆕
Related searches 🔍
Region:
Éire/Ireland Ireland
Products/services:
Software package and information systems Networking, Internet and intranet software package Internet and intranet software package Information systems and servers IT services: consulting, software... Software programming and consultancy services Systems and technical consultancy services Information systems or technology... Information technology services Project management consultancy services