Object Scope of the procurement
Title:
“22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
22/011”
Products/services: Market research services📦
Short description:
“22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage
Please refer to the PQQ Doc for further information.”
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Additional products/services: Survey services📦
Additional products/services: Survey design services📦
Additional products/services: Survey conduction services📦
Additional products/services: Telephone survey services📦
Additional products/services: Survey analysis services📦
Additional products/services: Customer services📦
Additional products/services: Customer survey services📦
Additional products/services: Customer satisfaction survey📦
Additional products/services: Customer-care services📦
Additional products/services: Business and management consultancy and related services📦
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Ireland
Description of the procurement:
“22/011 - Provision of Customer Experience Measurement and Insight Programme - PQQ Stage.
Please refer to the PQQ Document for further information” Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: Option to extend for 24 months
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Information about options
Options ✅
Description of options:
“Five (5) Applicants will be invited to tender, provided five Applicants submit compliant PQQ Responses that meet the minimum requirements.
If there is more...”
Description of options
Five (5) Applicants will be invited to tender, provided five Applicants submit compliant PQQ Responses that meet the minimum requirements.
If there is more than one Applicant ranked at fifth place, all the fifth placed Applicants will be invited to tender.
If at ITN stage (and prior to submission of the tenders) a successful Applicant withdraws from the competition the Contracting Entity reserves the right to invite the next ranked compliant Applicant from the PQQ stage to submit a tender. The Contracting Entity may extend the submission date of the ITN in order to facilitate this change
Option to extend for further periods up to a maximum of 24 months
Show more Description
Additional information:
“You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the Tender documents....”
Additional information
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the Tender documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system. Please submit via the eTenders system not later than 12.00hrs local time on Thursday 15th September 2022. www.etenders.gov.ie/system-user-guides
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Please refer to tender documents available to download from www.etenders.gov.ie only.” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
“Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal...”
Legal form to be taken by the group of economic operators to whom the contract is to be awarded
Requests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal form in order to submit a request to participate, but may if the Contracting Entity considers it necessary to ensure that the contract is carried out to its satisfaction, be required to do so prior to award of the contract. The Contracting Entity also reserves the right to contract with each member of the group on the basis of joint and several liability, or with one member of the group as a main contractor with a number of sub-contractors or on any other basis as the Contracting Entity considers appropriate
Show more Information about a particular profession
Reserved to a particular profession
Reference to the relevant law, regulation or administrative provision:
“If applicable, please refer to tender documents available to download from www.etenders.gov.ie only.” Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Previous publication concerning this procedure: 2022/S 094-260866
Time limit for receipt of tenders or requests to participate: 2022-09-15
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Complementary information Information about recurrence
This is a recurrent procurement ✅ Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents....”
You must submit through the eTenders system before the deadline. The system will automatically lockdown at the exact time specified in the PQQ documents. Tenders that are not fully uploaded by the response deadline will not be accepted by the system.
Please submit via the eTenders system not later than 12:00hrs local time on Thursday 15th September 2022 .
Help Guides: www.etenders.gov.ie/system-user-guides
Show more Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and...”
Precise information on deadline(s) for review procedures
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).
Show more
Source: OJS 2022/S 156-448778 (2022-08-11)
Object Scope of the procurement
Title:
“22/011 - Provision of Customer Experience Measurement and Insight Programme
22/011”
Short description:
“22/011 - Provision of Customer Experience Measurement and Insight Programme
Please refer to the Doc for further information.” Description
Description of the procurement:
“22/011 - Provision of Customer Experience Measurement and Insight Programme
Please refer to the Document for further information”
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2022/S 156-448778
Award of contract
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Contract Number: 1
Title: 22/011 - Provision of Customer Experience Measurement and Insight Programme
Date of conclusion of the contract: 2023-09-11 📅
Information about tenders
Number of tenders received: 3
Name and address of the contractor
Name: W5 Marketing Intelligence Limited
Postal address: Dublin 6
Postal town: Dublin
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 2 000 000 💰
Source: OJS 2023/S 194-607130 (2023-10-04)