Supply of Remote (Document-centric) Identity Proofing Service

Department of Social Protection

In summary, the Services comprise: provision of an online document-centric identity proofing service to meet the Department’s SAFE standard as described in Appendix 1. The service to be procured will augment the Department’s current face-to-face identity proofing processes carried out by an officer in Intreo and SAFE Centres nationwide.
The online identity proofing service must provide a high level of assurance that the individual is who they say they are by:
• capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality);
• capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses;
• facilitating proof of liveness;
• capturing ICAO photograph of the customer.
All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.

Deadline

The time limit for receipt of tenders was 2021-08-27. The procurement was published on 2021-07-23.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Daon Technology

Who?

• Department of Social Protection

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2021-07-23	Contract notice
2021-08-12	Additional information
2021-09-06	Additional information
2022-07-07	Contract award notice
2024-01-11	Modification of a contract/concession during its term

Contract notice (2021-07-23)
Object
Scope of the procurement
Title: Software programming and consultancy services
Short description:

In summary, the Services comprise: provision of an online document-centric identity proofing service to meet the Department’s SAFE standard as described in Appendix 1. The service to be procured will augment the Department’s current face-to-face identity proofing processes carried out by an officer in Intreo and SAFE Centres nationwide. The online identity proofing service must provide a high level of assurance that the individual is who they say they are by: • capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality); • capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses; • facilitating proof of liveness; • capturing ICAO photograph of the customer. All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: Software programming and consultancy services 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Ministry or any other national or federal authority
Awarding authority name: Department of Social Protection
Postal address: College Road
Postal code: Ie
Postal town: Sligo
Contact
Internet address: https://www.gov.ie/en/organisation/department-of-employment-affairs-and-social-protection/ 🌏
E-mail: alex.byrne@welfare.ie 📧
Phone: +353 719148367 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=194211&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=194211&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2021-07-23 📅
Submission deadline: 2021-08-27 📅
Publication date: 2021-07-28 📅
Identifiers
Notice number: 2021/S 144-383088
OJ-S issue: 144

Object
Scope of the procurement
Short description:

The online identity proofing service must provide a high level of assurance that the individual is who they say they are by:

• capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality);

• capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses;

• facilitating proof of liveness;

• capturing ICAO photograph of the customer.

All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.

Estimated total value: 1 000 000 EUR 💰
Short description:

In summary, the services comprise: provision of an online document-centric identity proofing service to meet the Department’s SAFE standard as described in Appendix 1. The service to be procured will augment the Department’s current face-to-face identity proofing processes carried out by an officer in Intreo and SAFE Centres nationwide.

The Department uses facial image matching software to strengthen the SAFE registration process by detecting and deterring duplicate SAFE registration attempts. For control purposes, and to assist in identity fraud detection, a facial match against the photograph captured will be carried out separately by the Department’s facial image matching solution comparing it to all images already stored on the Department’s database.

Estimated value excluding VAT: 1 000 000 EUR 💰
Duration: 36 months
Description of renewals:

The contracting authority reserves the right to extend the term for a period or periods of up to one (1) year with a maximum of two (2) such extension or extensions on the same terms and conditions, subject to the contracting authority’s obligations at law.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2021-08-27 📅
Tender opening time: 12:00

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Alex Byrne
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=194211&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2021/S 144-383088 (2021-07-23)

Additional information (2021-08-12)
Object
Scope of the procurement
Short description:

In summary, the Services comprise: provision of an online document-centric identity proofing service to meet the Department’s SAFE standard as described in Appendix 1. The service to be procured will augment the Department’s current face-to-face identity proofing processes carried out by an officer in Intreo and SAFE Centres nationwide. The online identity proofing service must provide a high level of assurance that the individual is who they say they are by: • Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality) • Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses. • Facilitating proof of liveness • Capturing ICAO photograph of the customer All documents and images must be transferred to the Department’s on-premise systems immediately, with no personal identifiable information (PII) data held by the service.

Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: IT software package 📦

Reference
Dates
Date dispatched: 2021-08-12 📅
Submission deadline: 2021-09-10 📅
Publication date: 2021-08-17 📅
Identifiers
Notice number: 2021/S 158-418920
Refers to notice: 2021/S 144-383088
OJ-S issue: 158

Object
Scope of the procurement
Short description:

• Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality)

• Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses.

• Facilitating proof of liveness

• Capturing ICAO photograph of the customer

Source: OJS 2021/S 158-418920 (2021-08-12)

Additional information (2021-09-06)
Reference
Dates
Date dispatched: 2021-09-06 📅
Submission deadline: 2021-09-17 📅
Publication date: 2021-09-10 📅
Identifiers
Notice number: 2021/S 176-459261
OJ-S issue: 176
Additional information
The tender deadline has been extended to12noon on Friday 17th September, 2021
Source: OJS 2021/S 176-459261 (2021-09-06)

Contract award notice (2022-07-07)
Object
Scope of the procurement
Reference number: 1068
Total value of the procurement: 1 273 793 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2022-07-07 📅
Publication date: 2022-07-12 📅
Identifiers
Notice number: 2022/S 132-377274
OJ-S issue: 132

Object
Place of performance
Main site or place of performance: Dublin

Procedure
Award criteria
Quality criterion (name): Functional and Technical Requirements
Quality criterion (weighting): 35
Quality criterion (name): Quality of approach to the delivery of the Support Services
Quality criterion (weighting): 20
Quality criterion (name): Additional Features / Road Map
Quality criterion (weighting): 5
Price (weighting): 40

Award of contract
Date of contract conclusion: 2022-06-22 📅
Name: Daon Technology
National registration number: IE 3469191HH
Postal address: IFSC House, Custom House Quay
Postal town: Dublin 1
Postal code: D01 R2P9
Country: Ireland 🇮🇪
Phone: +353 18181640 📞
E-mail: egilmore@daon.com 📧
Internet address: http://www.daon.com 🌏
Total value of the procurement: 1 273 793 EUR 💰
Information about tenders
Number of tenders received: 13

Complementary information
Review body
Phone: +353 18886000 📞
Source: OJS 2022/S 132-377274 (2022-07-07)

Modification of a contract/concession during its term (2024-01-11)
Object
Scope of the procurement
Total value of the procurement: 1 273 793 EUR 💰
Notice metadata
Document type: Modification of a contract/concession during its term

Procedure
Award criteria
Not applicable

Contracting authority
Contact
E-mail: projectoffice@welfare.ie 📧

Reference
Dates
Date dispatched: 2024-01-11 📅
Publication date: 2024-01-16 📅
Identifiers
Notice number: 2024/S 011-027634
Refers to notice: 2022/S 132-377274
OJ-S issue: 11

Object
Scope of the procurement
Short description:

• Capturing basic unverified identity attributes (name, date of birth, place of birth, sex, surnames, nationality)

• Capture and verify the customers identity documents such as, for example, identity cards, birth certificates, passports and driver’s licenses.

• Facilitating proof of liveness

• Capturing ICAO photograph of the customer

Duration: 60 months

Award of contract
Postal town: Dublin
Total value of the procurement: 1 273 793 EUR 💰
Source: OJS 2024/S 011-027634 (2024-01-11)

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