The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
Deadline
The time limit for receipt of tenders was 2021-11-11.
The procurement was published on 2021-10-08.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“Request For Tenders for the Installation, Support and Maintenance of a Dedicated ServiceNow Instance
OCT199622-2021”
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a...”
Short description
The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
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Estimated value excluding VAT: EUR 915 000 💰
The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
As the NTA’s system responsibilities grow, it is the NTA’s desire that the current ServiceNow instance be extended to the rest of the organisation, leveraging the current implementation and move to a standalone dedicated instance of ServiceNow. This will facilitate centralised management, escalation, and reporting across the organisation. It will also help standardise the process in the organisation with the only deviations being different resolver groups, approvers, suppliers or departments in the NTA.
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
The contract value (II.2.6) is an estimate for the Initial Scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible Future Scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €915,000 and may reach over a €2.2 million amount.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 915 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The term of the contract will be for an initial period of two (2) years from the Operational Services Start Date. The contract may be extended at the option...”
Description of renewals
The term of the contract will be for an initial period of two (2) years from the Operational Services Start Date. The contract may be extended at the option of the Authority, any period or succession of periods up to a further three (3) years. The full term of the contract shall not continue for more than five (5) years from the Operational Services Start Date.
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Additional information: Refer to II.2.4.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: As set out in the procurement documents.
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions: The service provider must be a certified ServiceNow partner.
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2021-11-11
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2022-05-10 📅
Conditions for opening of tenders: 2021-11-11
12:00 📅
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information
“The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award...”
The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers relating to this contract award procedure irrespective of the outcome of the competition, or if the competition is postponed or cancelled. All costs incurred by interested parties in participating in this competition must be borne by them.
Any contract award will be subject to a number of preconditions, including production of a current tax clearance certificate or tax clearance statement from the Revenue Commissioners in Ireland. The contracting authority may terminate this competition (or any part thereof), change the basis of and the procedures for the bidding process, at any time, or procure the project by alternative means if it appears that the project can thereby be more advantageously procured. The most economically advantageous or any tender will not automatically be accepted. Refer to procurements documents for further information.
Show more Review body
Name: High Court of Ireland
Postal address: Four Courts, Ground Floor (East Wing), Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“As set out in S.I. No. 130/2010 European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010 (in particular Regulation 7 thereof).”
Source: OJS 2021/S 199-519592 (2021-10-08)
Contract award notice (2022-03-18) Contracting authority Name and addresses
Postal town: Dublin 2
Object Scope of the procurement
Total value of the procurement (excluding VAT): EUR 1 419 244 💰
Description
Description of the procurement:
“The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a...”
Description of the procurement
The National Transport Authority (“NTA”) seeks an experienced ServiceNow partner who can provide technical support and expertise to maintain and develop a dedicated instance of ServiceNow for the NTA. The NTA is seeking a full cloud based SAAS standalone dedicated instance of ServiceNow (including all hosting and storage).
As the NTA’s system responsibilities grow, it is the NTA’s desire that the current ServiceNow instance be extended to the rest of the organisation, leveraging the current implementation and move to a standalone dedicated instance of ServiceNow. This will facilitate centralised management, escalation, and reporting across the organisation. It will also help standardise the process in the organisation with the only deviations being different resolver groups, approvers, suppliers or departments in the NTA.
The following categories of services shall be provided:
• Service Category 1: ServiceNow Initial System Configuration;
• Service Category 2: ServiceNow Initial System Design, Development and Approach;
• Service Category 3: ServiceNow Maintenance and Support; and
• Service Category 4: ServiceNow Future Scope System Design, Development and Approach.
Further details are provided in the procurement documents attached to this contract notice.
The contract value is an estimate for the initial scope of the contract over the maximum contract term of five (5) years, is a notional value and is provided for indicative purposes only. To ensure full transparency to the market and having account of the possible future scope of the contract (as set out in Section 3 of the RFT contained within the procurement documents), the Authority acknowledges that it may transpire during the contract term that the value and spend regarding the services drawn down may be significantly higher than €1,419,244 and may reach over a €2.2 million amount.
Show more Award criteria
Quality criterion (name): Proposed Personnel - Initial System
Quality criterion (weighting): 10
Quality criterion (name):
“Proposed Approach - Initial System Configuration, Design, Development and Transition”
Quality criterion (weighting): 25
Quality criterion (name): Proposed Approach - Managed Service Delivery
Quality criterion (weighting): 20
Quality criterion (name): Proposed Approach - Future Scope System Design, Development and Approach
Price (weighting): 35
Procedure Administrative information
Previous publication concerning this procedure: 2021/S 199-519592
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title:
“Request For Tenders for the Installation, Support and Maintenance of a Dedicated ServiceNow Instance”
Date of conclusion of the contract: 2022-02-23 📅
Information about tenders
Number of tenders received: 3
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: Capgemini Ireland Limited
Postal address: Metropolitan Building, James Joyce Street
Postal town: Dublin 1
Postal code: D01 K0Y8
Country: Ireland 🇮🇪
Phone: +353 16390100📞
Region: Éire/Ireland🏙️
URL: www.sogeti.ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 419 244 💰
Source: OJS 2022/S 058-152737 (2022-03-18)