Online News Media Monitoring and Media Evaluation Services Across 20 Markets

Tourism Ireland CLG

Tourism Ireland wishes to contract a media evaluation consultancy to support with qualitative media evaluation of global earned media coverage, spanning 20 markets. As part of this contract, the supplier will provide a centralised media monitoring service for online news content across these 20 markets which feeds into the global evaluation database.
Please refer to the associated documentation available for downloading from www.etenders.gov.ie for details of Tourism Ireland's specific requirements.

Deadline

The time limit for receipt of tenders was 2020-11-18. The procurement was published on 2020-10-19.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Carma International Limited

Who?

• Tourism Ireland CLG

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2020-10-19	Contract notice
2020-10-23	Additional information
2023-09-21	Contract award notice

Contract notice (2020-10-19)
Object
Scope of the procurement
Title: Monitoring and control services
Reference number: OMM/EG/2020
Short description:

Tourism Ireland wishes to contract a media evaluation consultancy to support with qualitative media evaluation of global earned media coverage, spanning 20 markets. As part of this contract, the supplier will provide a centralised media monitoring service for online news content across these 20 markets which feeds into the global evaluation database. Please refer to the associated documentation available for downloading from www.etenders.gov.ie for details of Tourism Ireland's specific requirements.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Monitoring and control services 📦
Additional CPV: Newspapers, journals, periodicals and magazines 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Restricted procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Tourism Ireland CLG
Postal address: Bishop's Square, Redmond's Hill
Postal code: D02 TD99
Postal town: Dublin
Contact
Internet address: http://www.ireland.com 🌏
E-mail: tenderresponse@tourismireland.com 📧
Phone: +353 14763400 📞
Fax: +353 14763642 📠
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176342&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176342&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-10-19 📅
Submission deadline: 2020-11-18 📅
Publication date: 2020-10-23 📅
Identifiers
Notice number: 2020/S 207-503599
OJ-S issue: 207
Additional information

Please consult the associated RFT documentation which contains full instructions regarding the submission of a request to participate and is available for download from www.etenders.gov.ie

Object
Scope of the procurement
Short description:

Please refer to the associated documentation available for downloading from www.etenders.gov.ie for details of Tourism Ireland's specific requirements.

Estimated total value: 1 500 000 EUR 💰
Estimated value excluding VAT: 1 500 000 EUR 💰
Duration: 36 months
Description of renewals:

The contract will be renewed annually, subject to satisfactory contractor performance, budget and other factors. The initial term will be for three (3) years, with the option to extend annually, at Tourism Ireland's discretion, for up to two (2) further years. The maximum term of the contract is five (5) years.

Additional information:

Please consult the associated RFT documentation which contains full instructions regarding the submission of a request to participate and is available for download from www.etenders.gov.ie

Place of performance
Main site or place of performance: Across a global network of 20 markets.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

Please consult the associated documentation available for download from www.etenders.gov.ie

Tourism Ireland requires the services to adhere to good industry security practice and must be in compliance with legislative and regulatory requirements including:

• EU GDPR,

• Data Protection Act 2018.

Candidates will be required as part of the pre-qualification process to indicate compliance by answering specific questions in this regard.

Economic and financial standing:

As detailed in the associated documentation available for download from www.etenders.gov.ie

Minimum level(s) of standards:

(i) turnover during any of the previous 3 financial years was at least: EUR 500 000;

(ii) it is a condition of award that the successful tenderer is and remains tax compliant.

Note No 1: in the case of the tenderer being a grouping, the condition at (i) above may be satisfied by the group members as a whole.

Candidates must declare below that they satisfy the minimum insurance requirements set out below and they are able, upon request and without delay, to provide the supporting documentation to Tourism Ireland in each case:

(a) public liability insurance with an indemnity limit of EUR 2 500 000;

(b) professional indemnity insurance with an indemnity limit of EUR 2 500 000.

Contract execution
Contract performance conditions: Ability to service the requirements across 20 markets.

Procedure
Legal basis: 32014L0024
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:

Previous recent experience (within the past 3 years) in multi market reporting with various and complex data feeds — please provide brief descriptions of similar relevant contracts and a list of references (30 %).

Evidenced ability to tailor database metrics and outputs (reports, online dashboards) to Tourism Ireland’s bespoke needs/requirements as outlined in the Specification (20 %).

Proposed account team members with evidenced experience of supporting a global team, with multiple internal and external stakeholders though a process of change management in media evaluation metrics (30 %).

Demonstrable technical capability for qualitative analysis and tagging to be carried out either at the supplier end or by Tourism Ireland’s global publicity team (20-30 individuals, based in different geographies) (20 %).

Time of receipt of tenders: 12:00
Date of dispatch of invitations: 2020-12-01 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Procurement Officer
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=176342&B=ETENDERS_SIMPLE 🌏

Reference
Additional information

Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties.

All queries regarding this tender requirement or process must be submitted through the Irish Procurement Opportunities www.etenders.gov.ie as a specific question. Responses will be circulated to those tenderers that have registered an interest in this Notice on www.etenders.gov.ie The details of the person making the query will not be disclosed when circulating the response.

The contracting authority reminds suppliers that application to this competition and completion of tenders should in no way impede the need to comply with government advice/directives for isolation or any other requirements or containment measures in place to fight the spread of Covid-19.

This is the first stage in a two-stage restricted tender procedure. Suitably qualified bidders are hereby invited to submit a request to participate.

The contracting authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers; whether a final contract is awarded.

Contract award will be subject to the approval of the board of Tourism Ireland.

Tourism Ireland reserves the right to permit its sister agencies, Fáilte Ireland and Tourism Northern Ireland, to draw down services under any agreement resulting from this procurement process.

It will be a condition of award that the successful tenderer is and remains tax compliant.

At its absolute discretion, the contracting authority may elect to terminate this procurement process, or any contract awarded at any time.

Please note in relation to all documents, that where reference is made to a standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

Without prejudice to the principle of equal treatment, the contracting authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition.

At section II.2.9) we have indicated that five applicants will be invited to tender, please note that the contracting authority reserves the right to invite at least five subject to that number qualifying.

Requests to participate must be delivered as per the instructions. Tourism Ireland will not accept or consider requests to participate delivered after the deadline.

Tourism Ireland is subject to the provisions of the code of practice on Freedom of Information for North/South Implementation Bodies and Tourism Ireland, which is available on Tourism Ireland‘s website.

To the extent that any personal data is processed in connection with the provision of the services or otherwise, the provisions set out in Tourism Ireland’s ICT and GDPR guidelines shall apply to such processing.

Award of this contract will be subject to selected candidate being qualified for the purposes of the Fair Employment and Treatment (Northern Ireland) Order 1998, if based in Northern Ireland.

The contract will be subject to Irish law.

Complementary information
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Country: Ireland 🇮🇪
Information about review deadlines:

This contract/framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification.

Source: OJS 2020/S 207-503599 (2020-10-19)

Additional information (2020-10-23)
Object
Scope of the procurement
Short description:

Tourism Ireland wishes to contract a media evaluation consultancy to support with qualitative media evaluation of global earned media coverage, spanning 20 markets. As part of this contract, the supplier will provide a centralised media monitoring service for online news content across these 20 markets which feeds into the global evaluation database. Please refer to the associated documentation available for downloading from www.etenders.gov.ie for details of tourism Ireland's specific requirements.

Notice metadata
Document type: Additional information
Common procurement vocabulary (CPV)
Code: Newspapers, journals, periodicals and magazines 📦

Reference
Dates
Date dispatched: 2020-10-23 📅
Publication date: 2020-10-28 📅
Identifiers
Notice number: 2020/S 210-514126
Refers to notice: 2020/S 207-503599
OJ-S issue: 210

Object
Scope of the procurement
Short description:

Please refer to the associated documentation available for downloading from www.etenders.gov.ie for details of tourism Ireland's specific requirements.

Source: OJS 2020/S 210-514126 (2020-10-23)

Contract award notice (2023-09-21)
Object
Scope of the procurement
Short description:

CONTRACT AWARDED TO HIGHEST SCORING TENDERER FOLLOWING A COMPETITIVE TENDER PROCESS. Tourism Ireland wishes to contract a media evaluation consultancy to support with qualitative media evaluation of global earned media coverage, spanning 20 markets. As part of this contract, the supplier will provide a centralised media monitoring service for online news content across these 20 markets which feeds into the global evaluation database. PLEASE REFER TO THE ASSOCIATED DOCUMENTATION AVAILABLE FOR DOWNLOADING FROM www.etenders.gov.ie FOR DETAILS OF TOURISM IRELAND'S SPECIFIC REQUIREMENTS

Total value of the procurement: 1 500 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Reference
Dates
Date dispatched: 2023-09-21 📅
Publication date: 2023-09-26 📅
Identifiers
Notice number: 2023/S 185-577611
OJ-S issue: 185
Additional information

CONTRACT AWARDED TO HIGHEST SCORING BIDDER FOLLOWING EVALUATION OF TENDERS RECEIVED AGAINST STATED CRITERIA. COMPETITION CLOSED

Object
Scope of the procurement
Short description:

PLEASE REFER TO THE ASSOCIATED DOCUMENTATION AVAILABLE FOR DOWNLOADING FROM www.etenders.gov.ie FOR DETAILS OF TOURISM IRELAND'S SPECIFIC REQUIREMENTS

Tourism Ireland launched a competitive procurement process to contract a media evaluation consultancy to support with qualitative media evaluation of global earned media coverage, spanning 20 markets. As part of this contract, the supplier will provide a centralised media monitoring service for online news content across these 20 markets which feeds into the global evaluation database.

Additional information:

CONTRACT AWARDED TO HIGHEST SCORING BIDDER FOLLOWING EVALUATION OF TENDERS RECEIVED AGAINST STATED CRITERIA. COMPETITION CLOSED

Procedure
Award criteria
Quality criterion (name): Evaluation Expertise based on Examples of managing multiple data feeds from many monitoring providers
Quality criterion (weighting): 15%
Quality criterion (name): Evaluation Expertise based on Demonstrable experience supporting a multi-market client through a change management process, guiding global organisations on goal setting and drawing actionable insights
Monitoring Expertise based on Proven experience in developing and improving monitoring search terms across multiple languages.
Quality criterion (weighting): 10%
Quality criterion (name): Monitoring Expertise based on Proposed alerting format for new online content sourced.
Cost criterion (name): Ultimate Cost
Cost criterion (weighting): 50%

Award of contract
Date of contract conclusion: 2021-04-01 📅
Name: Carma International Limited
National registration number: 751-9728-02
Postal address: Studio 17-18, Royal Victoria Patriotic Building
Postal town: London
Postal code: Sw18 3SX
Country: United Kingdom 🇬🇧
Total value of the procurement: 1 500 000 EUR 💰
Information about tenders
Number of tenders received: 3

Reference
Additional information
CONTRACT AWARDED. COMPETITION CLOSED

Complementary information
Review body
Information about review deadlines:

This contract/framework is covered by the application of the Remedies Directive and the relevant standstill period applied at time of notification

Source: OJS 2023/S 185-577611 (2023-09-21)

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