Online Appointment and Scheduling Solution

Department of Justice and Equality

The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required.

Deadline

The time limit for receipt of tenders was 2020-07-23. The procurement was published on 2020-06-19.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2020-06-19 Contract notice
2021-08-04 Contract award notice
Contract notice (2020-06-19)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: DOJ-20-ISD149351
Short description:
The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Audio-visual equipment 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Department of Justice and Equality
Postal address: 51 St Stephen's Green
Postal town: Dublin 2
Contact
Internet address: http://www.justice.ie 🌏
E-mail: lxmcgrath@justice.ie 📧
Phone: +353 16028532 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=145448&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=145448&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2020-06-19 📅
Submission deadline: 2020-07-23 📅
Publication date: 2020-06-24 📅
Identifiers
Notice number: 2020/S 120-292465
OJ-S issue: 120
Additional information
Tender box will be opened electronically by authorised members of the procurement team.

Object
Scope of the procurement
Estimated total value: 275 000 EUR 💰
Short description:
To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration Unit and the International Protection Office and a secure scheduling system for the International Protection Office.
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The required solution must include all of the following components:
• on premise appointment and scheduling system to meet all requirements as specified in Appendix 1: requirements and specifications,
• training delivery and training material to support a successful implementation,
• annual software support and maintenance,
• development services to deliver key enhancements as identified by the DOJE, after the initial contract period,
• compliance with required legislation,
• innovation.
Estimated value excluding VAT: 275 000 EUR 💰
Duration: 36 months
Description of renewals:
The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extensions on the same terms and conditions, subject to the contracting authority’s obligations at law.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 2021-07-23 📅
Tender opening date: 2020-07-23 📅
Tender opening time: 16:00
Additional information:
Tender box will be opened electronically by authorised members of the procurement team.

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Leigh McGrath
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1122 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=145448&B=ETENDERS_SIMPLE 🌏

Reference
Additional information
Estimated timing for further notices: 48 Months.

Complementary information
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Information about review deadlines:
Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the contracting authority will not conclude this framework agreement (and the reviewable public contract) to which a standstill period applies in accordance with Irish Statutory standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.
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Source: OJS 2020/S 120-292465 (2020-06-19)
Contract award notice (2021-08-04)
Object
Scope of the procurement
Short description:
the delivery to Immigration Service Delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required
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Total value of the procurement: 275 000 EUR 💰
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Department of Justice
Postal address: 51 St. Stephen's Green
Postal code: D02 HK52
Postal town: Dublin

Reference
Dates
Date dispatched: 2021-08-04 📅
Publication date: 2021-08-09 📅
Identifiers
Notice number: 2021/S 152-405076
Refers to notice: 2020/S 120-292465
OJ-S issue: 152

Object
Scope of the procurement
Short description:
• On premise appointment and scheduling system to meet all requirements as specified in Appendix 1: Requirements and Specifications.
• Training delivery and training material to support a successful implementation.
• Annual software support and maintenance.
• Development services to deliver key enhancements as identified by the DOJE, after the initial contract period.
• Compliance with required legislation.
• Innovation

Procedure
Award criteria
Quality criterion (name): Overall Solution: Tenderers must demonstrate the overall solution and architectural design for the online appointment and scheduling system that is proposed.
Quality criterion (weighting): 150 Marks
Quality criterion (name): Performance: Tenderers must demonstrate the reliability, performance and ability to meet capacity demands.
Quality criterion (weighting): 75 Marks
Quality criterion (name): Security: Tenders are required to provide a description as to how the solution adheres to appropriate security
Development: Provide details on the environments required for the solution both before and after deployment e.g. dev, pre-prod, prod.
Quality criterion (weighting): 50 Marks
Quality criterion (name): Training: Tenderers must detail the training delivery and training material that will be provided to support a successful implementation.
Maintenance and Support: The Contracting Authority requires a maintenance and support agreement that will provide a reliable and efficient service.
Quality criterion (weighting): 125 Marks
Quality criterion (name): Project Management: Tenderers are to provide a high-level project plan for the proposed solution, showing proposed timelines, deliverables and milestones throughout
Cost criterion (name): Ultimate cost of the proposed solution
Cost criterion (weighting): 300 Marks

Award of contract
Date of contract conclusion: 2021-06-16 📅
Name: Target Integration Ltd
National registration number: IE9694403C
Postal address: 3015, Lake Drive, Citywest
Postal town: Dublin
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 18865684 📞
E-mail: rohit@targetintegration.com 📧
Internet address: http://www.targetintegration.com 🌏
Total value of the procurement: 275 000 EUR 💰
Information about tenders
Number of tenders received: 6

Complementary information
Review body
Postal town: Dublin
Postal code: 7
Source: OJS 2021/S 152-405076 (2021-08-04)
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