The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required.
Deadline
The time limit for receipt of tenders was 2020-07-23.
The procurement was published on 2020-06-19.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Online Appointment and Scheduling Solution
DOJ-20-ISD149351
Products/services: IT services: consulting, software development, Internet and support📦
Short description:
“The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure...”
Short description
The delivery to immigration service delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required.
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Estimated value excluding VAT: EUR 275 000 💰
To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration Unit and the International Protection Office and a secure scheduling system for the International Protection Office.
The required solution must include all of the following components:
• on premise appointment and scheduling system to meet all requirements as specified in Appendix 1: requirements and specifications,
• training delivery and training material to support a successful implementation,
• annual software support and maintenance,
• development services to deliver key enhancements as identified by the DOJE, after the initial contract period,
• compliance with required legislation,
• innovation.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 275 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extensions on the same...”
Description of renewals
The contracting authority reserves the right to extend the term for a period or periods of up to 1 year with a maximum of 2 such extensions on the same terms and conditions, subject to the contracting authority’s obligations at law.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2020-07-23
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender must be valid until: 2021-07-23 📅
Conditions for opening of tenders: 2020-07-23
16:00 📅
Conditions for opening of tenders (Information about authorised persons and opening procedure):
“Tender box will be opened electronically by authorised members of the procurement team.”
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: 48 Months.
Information about electronic workflows
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie📧 Review procedure
Precise information on deadline(s) for review procedures:
“Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned...”
Precise information on deadline(s) for review procedures
Instrument SI 130 of 2010, until after the expiry of the standstill period which commences on the day following the date of notification of concerned candidates and tenderers. The duration of the contracting authority will not conclude this framework agreement (and the reviewable public contract) to which a standstill period applies in accordance with Irish Statutory standstill period will be 14 calendar days where notifications are sent electronically or by fax and 16 calendar days where these are sent by any other means. The Statutory Instrument mentioned above provides that review procedures are available in the High Court to a person who has or has had an interest in obtaining the framework agreement (including the reviewable public contract and alleges that he or she has been harmed or is at risk of being harmed by an infringement of the law in relation to that framework agreement and reviewable public contract.
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Source: OJS 2020/S 120-292465 (2020-06-19)
Contract award notice (2021-08-04) Contracting authority Name and addresses
Name: Department of Justice
Postal address: 51 St. Stephen's Green
Postal town: Dublin
Postal code: D02 HK52
Object Scope of the procurement
Title: Online Appointment & Scheduling Solution
DOJ-20-ISD149351
Short description:
“the delivery to Immigration Service Delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure...”
Short description
the delivery to Immigration Service Delivery, ISD, (formally Irish Naturalisation and Immigration Service, INIS), a solution that incorporates a secure online appointment system for the Registration Unit, Burgh Quay and the International Protection Office, a queue management system for the Registration Unit and a secure scheduling system for the International Protection Office. Maintenance and support of the solution will also be required
Show more
Total value of the procurement (excluding VAT): EUR 275 000 💰
Description
Description of the procurement:
“To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration...”
Description of the procurement
To deliver to the Irish Naturalisation and Immigration Service (INIS) a solution that incorporates a secure online appointment system for the Registration Unit and the International Protection Office and a secure scheduling system for the International Protection Office.
The required solution must include all of the following components:
• On premise appointment and scheduling system to meet all requirements as specified in Appendix 1: Requirements and Specifications.
• Training delivery and training material to support a successful implementation.
• Annual software support and maintenance.
• Development services to deliver key enhancements as identified by the DOJE, after the initial contract period.
• Compliance with required legislation.
• Innovation
Show more Award criteria
Quality criterion (name):
“Overall Solution: Tenderers must demonstrate the overall solution and architectural design for the online appointment and scheduling system that is proposed.”
Quality criterion (weighting): 150 Marks
Quality criterion (name):
“Performance: Tenderers must demonstrate the reliability, performance and ability to meet capacity demands.”
Quality criterion (weighting): 75 Marks
Quality criterion (name):
“Security: Tenders are required to provide a description as to how the solution adheres to appropriate security”
Quality criterion (name):
“Development: Provide details on the environments required for the solution both before and after deployment e.g. dev, pre-prod, prod.”
Quality criterion (weighting): 50 Marks
Quality criterion (name):
“Training: Tenderers must detail the training delivery and training material that will be provided to support a successful implementation.”
Quality criterion (name):
“Maintenance and Support: The Contracting Authority requires a maintenance and support agreement that will provide a reliable and efficient service.”
Quality criterion (weighting): 125 Marks
Quality criterion (name):
“Project Management: Tenderers are to provide a high-level project plan for the proposed solution, showing proposed timelines, deliverables and milestones throughout”
Quality criterion (name)
Project Management: Tenderers are to provide a high-level project plan for the proposed solution, showing proposed timelines, deliverables and milestones throughout
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Cost criterion (name): Ultimate cost of the proposed solution
Cost criterion (weighting): 300 Marks
Procedure Administrative information
Previous publication concerning this procedure: 2020/S 120-292465
Award of contract
1️⃣
Contract Number: 1
Title: Online Appointment & Scheduling Solution
Date of conclusion of the contract: 2021-06-16 📅
Information about tenders
Number of tenders received: 6
Number of tenders received by electronic means: 6
Name and address of the contractor
Name: Target Integration Ltd
National registration number: IE9694403C
Postal address: 3015, Lake Drive, Citywest
Postal town: Dublin
Postal code: Dublin
Country: Ireland 🇮🇪
Phone: +353 18865684📞
E-mail: rohit@targetintegration.com📧
Region: Éire/Ireland🏙️
URL: http://www.targetintegration.com🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 275 000 💰
Complementary information Review body
Postal town: Dublin
Postal code: 7
Source: OJS 2021/S 152-405076 (2021-08-04)