The Provision of Second Level Support/Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services

Dublin City Council

Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and professional services for its microsoft exchange 2010 environment, active directory and microsoft systems centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.
Please see tender documents for further details.

Deadline

The time limit for receipt of tenders was 2019-03-12. The procurement was published on 2019-02-07.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

• Evros Technology Group

Who?

• Dublin City Council

What?

Where?

• Éire/Ireland

Procurement history

Date	Document
2019-02-07	Contract notice
2019-09-25	Contract award notice

Contract notice (2019-02-07)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: Microsoft Support Contract
Short description:

Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and professional services for its microsoft exchange 2010 environment, active directory and microsoft systems centre. This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis. The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles. Please see tender documents for further details.

Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Dublin City Council
Postal address: Civic Offices, Wood Quay
Postal code: Dublin
Postal town: Dublin 8
Contact
Internet address: http://www.dublincity.ie 🌏
E-mail: claudio.libanori@dublincity.ie 📧
Phone: +353 12222222 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2019-02-07 📅
Submission deadline: 2019-03-12 📅
Publication date: 2019-02-12 📅
Identifiers
Notice number: 2019/S 030-067418
OJ-S issue: 30

Object
Scope of the procurement
Short description:

This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis.

The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.

Please see tender documents for further details.

Estimated total value: 1 000 000 EUR 💰
Estimated value excluding VAT: 1 000 000 EUR 💰
Duration: 24 months
Description of renewals: 2 further extensions of 12 months.
Place of performance
Main site or place of performance: Dublin City Council, Civic Offices, Wood Quay, Dublin 8

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:

Must submit evidence of contract arrangements for microsoft gold partner membership in messaging and Data Center competencies.

Contract execution
Contract performance conditions:

Quality of service, based on adherence to the agreed SLA together with the availability of suitably qualified engineers/personnel to maintain and enhance the service for the duration of the contract will be the main criteria for measuring performance. It is expected that the successful tenderer(s) will take a proactive role in monitoring performance with a view to making appropriate recommendations where necessary.

Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Irish 🗣️
Tender validity period: 12 months
Tender opening date: 2019-03-12 📅
Tender opening time: 15:00
Place: Dublin City Council, Civic Offices, Wood Quay, DUBLIN 8

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Claudio Libanori
Internet address: www.dublincity.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/267 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: The High Court
Postal address: Chief Registrar, High Court, Inns Quay
Postal town: Dublin
Postal code: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
E-mail: highcourtcentraloffice@courts.ie 📧
Source: OJS 2019/S 030-067418 (2019-02-07)

Contract award notice (2019-09-25)
Object
Scope of the procurement
Short description:

Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party framework agreement for the provision of support and professional services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre. This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and systems centre with professional services. Professional services will be requested on a daily call down basis. The successful tenderer will work closely with DCC’s own IS technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles. Please see tender documents for further details.

Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Dublin 🏙️

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Postal address: Civic Offices, Wood Quay, Dublin 8
Postal town: Dublin

Reference
Dates
Date dispatched: 2019-09-25 📅
Publication date: 2019-09-30 📅
Identifiers
Notice number: 2019/S 188-457769
Refers to notice: 2019/S 030-067418
OJ-S issue: 188

Object
Scope of the procurement
Short description:

This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and systems centre with professional services. Professional services will be requested on a daily call down basis.

The successful tenderer will work closely with DCC’s own IS technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.

This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for high priority A and B calls only for Active Directory and systems centre with professional services. Professional services will be requested on a daily call down basis.

The successful tenderer will work closely with DCC’s own IS technical support staff. While DCC’s IS department will have responsibility for first line support, it is envisaged that there may be overlap at times between the two roles.

Description of options: 2 year framework with option to extend by a further 2 years, 1 year at a time.
Place of performance
Main site or place of performance: Dublin City Council, Civic Offices, Wood Quay, Dublin 8.

Procedure
Award criteria
Quality criterion (name): Quality of approach in providing the managed service solution and support services
Quality criterion (weighting): 6500
Quality criterion (name): Technical merit
Quality criterion (weighting): 4000
Quality criterion (name): Added value services
Quality criterion (weighting): 1000
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 6000

Award of contract
Date of contract conclusion: 2019-06-24 📅
Name: Evros Technology Group
National registration number: 141524
Postal address: Cherrywood Business Park, Loughlinstown
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 871756174 📞
E-mail: hugh.dawson@evros.ie 📧
Country: Dublin 🏙️
Internet address: http://www.evros.ie 🌏
Total value of the procurement: 1 000 000 EUR 💰
Information about tenders
Number of tenders received: 2
Source: OJS 2019/S 188-457769 (2019-09-25)

New procurements in related categories 🆕

IT services: consulting, software development, Internet and support (>20 new procurements)

Computer audit and testing services (4)
Computer back-up and catalogue conversion services (3)
Computer network services (6)
Computer support and consultancy services (9)
Computer-related services (9)
Data services (6)
Hardware consultancy services (3)
Internet services (5)
Software programming and consultancy services (>20)