The Provision of Second Level Support/Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services
Dublin City Council
Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and professional services for its microsoft exchange 2010 environment, active directory and microsoft systems centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.
Please see tender documents for further details.
The time limit for receipt of tenders was 2019-03-12. The procurement was published on 2019-02-07.
SuppliersThe following suppliers are mentioned in award decisions or other procurement documents:
Who? What?- • Networking software package › Operating system enhancement software package
- • Networking software package › License management software package
- • Internet and intranet software package › Electronic mail software package
- • Facilities management software package and software package suite › Software package suites
- • Communication software package › Desktop communications software package
- • Communication software package › Exchange software package
- • Communication software package › IT software package
- • Programming languages and tools › Configuration management software package
- • IT services: consulting, software development, Internet and support
| Date | Document |
|---|---|
| 2019-02-07 | Contract notice |
| 2019-09-25 | Contract award notice |
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: Microsoft Support Contract
Short description:
“Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and...”
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: Software package and information systems 📦
Place of performance
NUTS region: Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Regional or local authority
Awarding authority name: Dublin City Council
Postal address: Civic Offices, Wood Quay
Postal code: Dublin
Postal town: Dublin 8
Contact
Internet address: http://www.dublincity.ie 🌏
E-mail: claudio.libanori@dublincity.ie 📧
Phone: +353 12222222 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=141520&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-02-07 📅
Submission deadline: 2019-03-12 📅
Publication date: 2019-02-12 📅
Identifiers
Notice number: 2019/S 030-067418
OJ-S issue: 30
Source: OJS 2019/S 030-067418 (2019-02-07)
Object
Scope of the procurement
Short description:
“Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party framework agreement for the provision of support and...”
Total value of the procurement: 1 000 000 EUR 💰
Notice metadata
Document type: Contract award notice
Place of performance
NUTS region: Dublin 🏙️
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: Civic Offices, Wood Quay, Dublin 8
Postal town: Dublin
Reference
Dates
Date dispatched: 2019-09-25 📅
Publication date: 2019-09-30 📅
Identifiers
Notice number: 2019/S 188-457769
Refers to notice: 2019/S 030-067418
OJ-S issue: 188
Source: OJS 2019/S 188-457769 (2019-09-25)
- IT services: consulting, software development, Internet and support (>20 new procurements)
- Hardware consultancy services (5)
- Software programming and consultancy services (>20)
- Data services (7)
- Internet services (6)
- Computer-related services (9)
- Computer support and consultancy services (8)
- Computer network services (5)
- Computer audit and testing services (2)
- Computer back-up and catalogue conversion services (1)