The Provision of Second Level Support/Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services
Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and professional services for its microsoft exchange 2010 environment, active directory and microsoft systems centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.
Please see tender documents for further details.
Deadline
The time limit for receipt of tenders was 2019-03-12.
The procurement was published on 2019-02-07.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title:
“The Provision of Second Level Support/Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre...”
Title
The Provision of Second Level Support/Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services
Microsoft Support Contract
Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and professional services for its microsoft exchange 2010 environment, active directory and microsoft systems centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.
Please see tender documents for further details.
Show more
Estimated value excluding VAT: EUR 1 000 000 💰
Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party Framework Agreement for the provision of support and professional services for its microsoft exchange 2010 environment, active directory and microsoft systems centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of microsoft exchange and an SLA for High Priority A and B calls only for active directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own is technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.
Please see tender documents for further details.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 1 000 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 2 further extensions of 12 months.
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions:
“Must submit evidence of contract arrangements for microsoft gold partner membership in messaging and Data Center competencies.” Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions related to the contract
Contract performance conditions:
“Quality of service, based on adherence to the agreed SLA together with the availability of suitably qualified engineers/personnel to maintain and enhance...”
Contract performance conditions
Quality of service, based on adherence to the agreed SLA together with the availability of suitably qualified engineers/personnel to maintain and enhance the service for the duration of the contract will be the main criteria for measuring performance. It is expected that the successful tenderer(s) will take a proactive role in monitoring performance with a view to making appropriate recommendations where necessary.
Procedure Type of procedure
Open procedure
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-03-12
12:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
Languages in which tenders or requests to participate may be submitted: Irish 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Conditions for opening of tenders: 2019-03-12
15:00 📅
Conditions for opening of tenders (place): Dublin City Council, Civic Offices, Wood Quay, DUBLIN 8
Complementary information Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Review body
Name: The High Court
Postal address: Chief Registrar, High Court, Inns Quay
Postal town: Dublin
Postal code: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000📞
E-mail: highcourtcentraloffice@courts.ie📧
Source: OJS 2019/S 030-067418 (2019-02-07)
Contract award notice (2019-09-25) Contracting authority Name and addresses
Postal address: Civic Offices, Wood Quay, Dublin 8
Postal town: Dublin
Object Scope of the procurement
Short description:
“Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party framework agreement for the provision of support and...”
Short description
Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party framework agreement for the provision of support and professional services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for High Priority A and B calls only for Active Directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own IS technical support staff. While DCC’s IS Department will have responsibility for first line support, it is envisaged that there may be overlap at times between the 2 roles.
Please see tender documents for further details.
Show more
Total value of the procurement (excluding VAT): EUR 1 000 000 💰
Description
Place of performance: Dublin🏙️
Main site or place of performance: Dublin City Council, Civic Offices, Wood Quay, Dublin 8.
Description of the procurement:
“Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party framework agreement for the provision of support and...”
Description of the procurement
Dublin City Council (DCC) wishes to invite tenders using the open procedure to establish a single party framework agreement for the provision of support and professional services for its Microsoft Exchange 2010 environment, Active Directory and Microsoft Systems Centre.
This tender is seeking a full second level support service with SLA, assistance and professional advice in the administration and operation of Microsoft Exchange and an SLA for high priority A and B calls only for Active Directory and systems centre with professional services. Professional services will be requested on a daily call down basis.
The successful tenderer will work closely with DCC’s own IS technical support staff. While DCC’s IS department will have responsibility for first line support, it is envisaged that there may be overlap at times between the two roles.
Please see tender documents for further details.
Show more Award criteria
Quality criterion (name):
“Quality of approach in providing the managed service solution and support services”
Quality criterion (weighting): 6500
Quality criterion (name): Technical merit
Quality criterion (weighting): 4000
Quality criterion (name): Added value services
Quality criterion (weighting): 1000
Cost criterion (name): Ultimate cost
Cost criterion (weighting): 6000
Information about options
Options ✅
Description of options: 2 year framework with option to extend by a further 2 years, 1 year at a time.
Procedure Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2019/S 030-067418
Award of contract
1️⃣
Contract Number: 1
Title:
“The Provision of Second Level Support/Professional Services for Microsoft Applications to include Exchange, Active Directory and System Centre Services”
Date of conclusion of the contract: 2019-06-24 📅
Information about tenders
Number of tenders received: 2
Number of tenders received by electronic means: 2
Name and address of the contractor
Name: Evros Technology Group
National registration number: 141524
Postal address: Cherrywood Business Park, Loughlinstown
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 871756174📞
E-mail: hugh.dawson@evros.ie📧
Region: Dublin🏙️
URL: http://www.evros.ie🌏
The contractor is an SME ✅ Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 000 000 💰
Source: OJS 2019/S 188-457769 (2019-09-25)