Sales and Associated Services

Ervia

The Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated sales service to its subsidiaries Gas Networks Ireland and GNI trading as Aurora Telecom
A key objective of this requirement is to support the provision of efficient sales services in order to help grow the Ervia business in the areas of Gas Networks Ireland New Connections, Aurora Telecom fibre, Compressed Natural Gas (CNG) for Transport and Renewable Gas and any other emerging areas of the energy business requiring sales services and support during the lifetime of this Contract.
Please refer to the PQQ document.

Deadline
The time limit for receipt of tenders was 2019-02-18. The procurement was published on 2019-01-29.

Who?

What?

Where?

Procurement history
Date Document
2019-01-29 Contract notice
2019-02-14 Additional information
Contract notice (2019-01-29)
Contracting authority
Name and addresses
Name: Ervia
National registration number: N/a
Postal address: PO Box 900, Webworks, Eglinton Street
Postal town: Cork
Postal code: Cork
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Ervia Tenders
Phone: +353 214239506 ๐Ÿ“ž
E-mail: tenders@ervia.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.ervia.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/376 ๐ŸŒ
Communication
Documents URL: www.etenders.gov.ie ๐ŸŒ
Participation URL: www.etenders.gov.ie ๐ŸŒ

Object
Scope of the procurement
Title: Sales and Associated Services 18/152
Products/services: Promotional services ๐Ÿ“ฆ
Short description:
โ€œThe Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated...โ€    Show more

1๏ธโƒฃ
Additional products/services: Business services: law, marketing, consulting, recruitment, printing and security ๐Ÿ“ฆ
Additional products/services: Sales and purchases recording services ๐Ÿ“ฆ
Additional products/services: Advertising and marketing services ๐Ÿ“ฆ
Additional products/services: Marketing services ๐Ÿ“ฆ
Additional products/services: Direct marketing services ๐Ÿ“ฆ
Additional products/services: Customer services ๐Ÿ“ฆ
Additional products/services: Customer survey services ๐Ÿ“ฆ
Additional products/services: Customer satisfaction survey ๐Ÿ“ฆ
Additional products/services: Customer-care services ๐Ÿ“ฆ
Additional products/services: Call centre ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Main site or place of performance: Nationwide
Description of the procurement:
โ€œThe Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 72
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
โ€œ5 Applicants will be invited to tender for (provided 5 Applicants submit compliant PQQ Responses that meet the minimum requirements). If there is more than...โ€    Show more
Information about options
Options โœ…
Description of options: Option to extend for further periods up to a max of 2 years.
Description
Additional information:
โ€œYou must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...โ€    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
โ€œPlease refer to tender documents available to download from www.etenders.gov.ie only.โ€
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Conditions for participation
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
โ€œRequests to participate may be submitted by single entities or by groups of service providers. A group will not be required to convert into a specific legal...โ€    Show more

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Information about a framework agreement or a dynamic purchasing system
Framework agreement with a single operator
Administrative information
Previous publication concerning this procedure: 2018/S 142-325621
Time limit for receipt of tenders or requests to participate: 2019-02-18 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Languages in which tenders or requests to participate may be submitted: Irish ๐Ÿ—ฃ๏ธ
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6

Complementary information
Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
Additional information

โ€œYou must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...โ€    Show more
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 18886000 ๐Ÿ“ž
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
URL: http://www.courts.ie ๐ŸŒ
Review procedure
Precise information on deadline(s) for review procedures:
โ€œPlease refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and...โ€    Show more
Source: OJS 2019/S 022-048946 (2019-01-29)
Additional information (2019-02-14)
Object
Scope of the procurement
Short description:
โ€œThe Contracting Entity is undertaking a competitive tender process to appoint a sales service provider to implement and deliver a complete and integrated...โ€    Show more

Complementary information
Original notice reference
Notice number in the OJ S: 2019/S 022-048946

Changes
Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Old value
Date: 2019-02-18 ๐Ÿ“…
Time: 12:00
New value
Date: 2019-02-21 ๐Ÿ“…
Time: 12:00
Source: OJS 2019/S 035-079868 (2019-02-14)