Provision of IT Managed Services to Enable Ireland
Enable Ireland Disability Services Ltd
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.
The time limit for receipt of tenders was 2019-11-29. The procurement was published on 2019-10-24.
Who? What?- • Computer network services › Local area network services
- • Computer support and consultancy services › Computer support services
- • Computer-related services › Computer upgrade services
- • Computer-related services › Computer-related management services
- • Computer-related services › Computer-related professional services
- • Information systems or technology strategic review and planning services › Information technology services
- • Maintenance and repair of computer equipment › Maintenance and repair of information technology equipment
- • Software maintenance and repair services › Maintenance of information technology software
- • Software package and information systems › Information systems and servers
- • Éire/Ireland › Ireland
Procurement history
| Date | Document |
|---|---|
| 2019-10-24 | Contract notice |
| 2019-10-29 | Contract award notice |
Contract notice (2019-10-24)
Object
Scope of the procurement
Title: Information technology services
Reference number: EI - IT Managed Services
Short description:
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Information systems and servers 📦
Place of performance
NUTS region: Ireland 🏙️
Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Enable Ireland Disability Services Ltd
Postal address: 32F Rosemount Park Drive, Ballycoolin Road, Rosemount Business P
Postal town: Dublin
Contact
Internet address: http://www.enableireland.ie/ 🌏
E-mail: emeagher@enableireland.ie 📧
Phone: +353 12184109 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-10-24 📅
Submission deadline: 2019-11-29 📅
Publication date: 2019-10-29 📅
Identifiers
Notice number: 2019/S 209-510747
OJ-S issue: 209
Object
Scope of the procurement
Short description:
Estimated total value: 750 000 EUR 💰
Title of the lot: IT Managed Services
Lot number: 1
Short description:
Estimated value excluding VAT: 450 000 EUR 💰
Duration: 36 months
Description of renewals:
Lot number: 2
Short description:
Estimated value excluding VAT: 300 000 EUR 💰
Description of renewals:
Main site or place of performance:
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 3 months
Tender opening date: 2019-11-29 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ed Meagher
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Noreen Dempsey
Postal address: Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road
Postal town: Dublin 11
Country: Ireland 🇮🇪
E-mail: ndempsey@enableireland.ie 📧
Source: OJS 2019/S 209-510747 (2019-10-24)
Object
Scope of the procurement
Title: Information technology services
Reference number: EI - IT Managed Services
Short description:
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.
Show more
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Information technology services 📦
Additional CPV: Information systems and servers 📦
Place of performance
NUTS region: Ireland 🏙️
Éire/Ireland 🏙️
Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender
Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Enable Ireland Disability Services Ltd
Postal address: 32F Rosemount Park Drive, Ballycoolin Road, Rosemount Business P
Postal town: Dublin
Contact
Internet address: http://www.enableireland.ie/ 🌏
E-mail: emeagher@enableireland.ie 📧
Phone: +353 12184109 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE 🌏
Reference
Dates
Date dispatched: 2019-10-24 📅
Submission deadline: 2019-11-29 📅
Publication date: 2019-10-29 📅
Identifiers
Notice number: 2019/S 209-510747
OJ-S issue: 209
Object
Scope of the procurement
Short description:
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.
Title of the lot: IT Managed Services
Lot number: 1
Short description:
The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
— national data centre,
— office 365,
— intranet,
— software support,
— citrix,
— system administration,
— network support,
— security services,
— data backups,
— support and maintenance services,
— service management.
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
— data centre upgrade,
— hardware upgrade,
— backup system replacement,
— migration to cloud,
— managed security incident and event management service (SIEM).
Duration: 36 months
Description of renewals:
The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years.
Title of the lot: On-Site Helpdesk Personnel
Lot number: 2
Short description:
Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.
The on-site helpdesk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
Description of renewals:
The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years
Place of performance
Main site or place of performance:
IRELAND.
Dublin, IRELAND.
Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 17:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 3 months
Tender opening date: 2019-11-29 📅
Tender opening time: 17:00
Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Ed Meagher
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1255 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=156091&B=ETENDERS_SIMPLE 🌏
Complementary information
Review body
Name: Noreen Dempsey
Postal address: Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road
Postal town: Dublin 11
Country: Ireland 🇮🇪
E-mail: ndempsey@enableireland.ie 📧
Source: OJS 2019/S 209-510747 (2019-10-24)
Contract award notice (2019-10-29)
Object
Scope of the procurement
Short description:
Notice metadata
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: 32F Rosemount Park Drive, Rosemount Business P, Ballycoolin Road
Reference
Dates
Date dispatched: 2019-10-29 📅
Publication date: 2019-10-31 📅
Identifiers
Notice number: 2019/S 211-517827
Refers to notice: 2019/S 209-510747
OJ-S issue: 211
Object
Scope of the procurement
Short description:
Procedure
Award criteria
Quality criterion (name): IT strategy
Quality criterion (weighting): 15
Quality criterion (name): Quality of service and delivery
Quality criterion (weighting): 20
Quality criterion (name): Viability of tender
Quality criterion (weighting): 5
Quality criterion (name): Project managemnent
ISO standards
Price (weighting): 50
Quality criterion (weighting): 10
Price (weighting): 80
Source: OJS 2019/S 211-517827 (2019-10-29)
Object
Scope of the procurement
Short description:
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
Show more
Document type: Contract award notice
Procedure
Type of bid: Not applicable
Contracting authority
Identity
Postal address: 32F Rosemount Park Drive, Rosemount Business P, Ballycoolin Road
Reference
Dates
Date dispatched: 2019-10-29 📅
Publication date: 2019-10-31 📅
Identifiers
Notice number: 2019/S 211-517827
Refers to notice: 2019/S 209-510747
OJ-S issue: 211
Object
Scope of the procurement
Short description:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
Enable Ireland requires 2 helpdesk support staff to be based in Enable Ireland Sandymount to provide first line helpdesk support to all Enable Ireland users.
The on-site Helpdesk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
Procedure
Award criteria
Quality criterion (name): IT strategy
Quality criterion (weighting): 15
Quality criterion (name): Quality of service and delivery
Quality criterion (weighting): 20
Quality criterion (name): Viability of tender
Quality criterion (weighting): 5
Quality criterion (name): Project managemnent
ISO standards
Price (weighting): 50
Quality criterion (weighting): 10
Price (weighting): 80
Source: OJS 2019/S 211-517827 (2019-10-29)
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