Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.
Deadline
The time limit for receipt of tenders was 2019-11-29.
The procurement was published on 2019-10-24.
Object Scope of the procurement
Title: Provision of IT Managed Services to Enable Ireland
EI - IT Managed Services
Products/services: Information technology services📦
Short description:
“Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed...”
Short description
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the cloud and the implementation of a SIEM and SOC service.
Show more
Estimated value excluding VAT: EUR 750 000 💰
Information about lots
Tenders may be submitted for all lots
The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
— national data centre,
— office 365,
— intranet,
— software support,
— citrix,
— system administration,
— network support,
— security services,
— data backups,
— support and maintenance services,
— service management.
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
— data centre upgrade,
— hardware upgrade,
— backup system replacement,
— migration to cloud,
— managed security incident and event management service (SIEM).
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 450 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years.” Information about variants
Variants will be accepted ✅
2️⃣ Scope of the procurement
Title: On-Site Helpdesk Personnel
Title
Lot Identification Number: 2
Description
Place of performance: Éire/Ireland🏙️
Main site or place of performance: Dublin, IRELAND.
Description of the procurement:
“Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland...”
Description of the procurement
Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users.
The on-site helpdesk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 300 000 💰
Description
Description of renewals:
“The initial contract award will include a 3-year support contract with the option to extend annually for up to a further 2 years”
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-11-29
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 3
Conditions for opening of tenders: 2019-11-29
17:00 📅
Complementary information Review body
Name: Noreen Dempsey
Postal address: Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road
Postal town: Dublin 11
Country: Ireland 🇮🇪
E-mail: ndempsey@enableireland.ie📧
Source: OJS 2019/S 209-510747 (2019-10-24)
Contract award notice (2019-10-29) Contracting authority Name and addresses
Postal address: 32F Rosemount Park Drive, Rosemount Business P, Ballycoolin Road
Object Scope of the procurement
Short description:
“Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed...”
Short description
Enable Ireland invites tenders from suitably qualified companies for the supply of IT services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note:
Lot 1 also includes the upgrade of Enable Ireland’s data centre, a review of Enable Ireland’s migration to the Cloud and the implementation of a SIEM and SOC service.
Show more Information about lots
This contract is divided into lots ✅ Award criteria
Quality criterion (name): IT strategy
Quality criterion (weighting): 15
Quality criterion (name): Quality of service and delivery
Quality criterion (weighting): 20
Quality criterion (name): Viability of tender
Quality criterion (weighting): 5
Quality criterion (name): Project managemnent
Quality criterion (name): ISO standards
Price (weighting): 50
Description
Description of the procurement:
“Enable Ireland requires 2 helpdesk support staff to be based in Enable Ireland Sandymount to provide first line helpdesk support to all Enable Ireland...”
Description of the procurement
Enable Ireland requires 2 helpdesk support staff to be based in Enable Ireland Sandymount to provide first line helpdesk support to all Enable Ireland users.
The on-site Helpdesk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
Show more Award criteria
Quality criterion (weighting): 10
Price (weighting): 80
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 209-510747
Award of contract
1️⃣
Contract Number: 1
Title: IT Managed Services
Information on non-award
Other reasons (discontinuation of procedure)