Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the Cloud.
Deadline
The time limit for receipt of tenders was 2019-12-06.
The procurement was published on 2019-11-01.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Provision of IT Managed Services
EI01
Products/services: Information technology services📦
Short description:
“Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1: IT Managed...”
Short description
Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1: IT Managed Services;
Lot 2: On-Site Helpdesk Personnel.
Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the Cloud.
Show more
Estimated value excluding VAT: EUR 1 400 000 💰
Information about lots
Tenders may be submitted for all lots
The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer:
— National Data Centre,
— Office 365,
— intranet,
— software support,
— citrix,
— system administration,
— network support,
— security services,
— data backups,
— support and maintenance services,
— service management.
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
— data centre upgrade,
— hardware upgrade,
— backup system replacement,
— migration to cloud review.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 900 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
2️⃣ Scope of the procurement
Title: On-Site Helpdesk Personnel
Title
Lot Identification Number: 2
Description
Main site or place of performance: Dublin, IRELAND.
Description of the procurement:
“Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland...”
Description of the procurement
Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users. The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
Show more Scope of the procurement
Estimated total value excluding VAT: EUR 500 000 💰
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-12-06
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 3
Conditions for opening of tenders: 2019-12-06
17:00 📅
Complementary information Review body
Name: Noreen Dempsey
Postal address: Enable Ireland Head Office, 32F Rosemount Business Park, Ballycoolin Road
Postal town: Dublin 11
Country: Ireland 🇮🇪
E-mail: ndempsey@enableireland.ie📧
Source: OJS 2019/S 214-525651 (2019-11-01)
Contract award notice (2020-04-05) Object Scope of the procurement
Short description:
“Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1 — IT Managed...”
Short description
Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots:
Lot 1 — IT Managed Services
Lot 2 — On-Site Helpdesk Personnel
Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the cloud.
Show more
Total value of the procurement (excluding VAT): EUR 887 000 💰
Information about lots
This contract is divided into lots ✅ Description
Main site or place of performance: Ireland
Description of the procurement:
“The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by...”
Description of the procurement
The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer.
• National data centre
• Office 365
• Intranet
• Software support
• Citrix
• System Administration
• Network support
• Security services
• Data backups
• Support and maintenance services
• Service management.
In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below:
• Data centre upgrade
• Hardware upgrade
• Backup system replacement
• Migration to cloud review.
Show more Award criteria
Quality criterion (name): IT Strategy
Quality criterion (weighting): 15
Quality criterion (name): Quality of service
Quality criterion (weighting): 20
Quality criterion (name): Viability of tender
Quality criterion (weighting): 5
Quality criterion (name): Project management
Quality criterion (name): ISO standards
Price (weighting): 50
Description
Description of the procurement:
“Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland...”
Description of the procurement
Enable Ireland requires two Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users. The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.
Show more Award criteria
Quality criterion (name): Quality of service and delivery
Price (weighting): 80
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 214-525651
Award of contract
1️⃣
Contract Number: 1
Title: IT Managed Services
Date of conclusion of the contract: 2020-02-29 📅
Information about tenders
Number of tenders received: 2
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 0
Name and address of the contractor
Name: Evros Technology Group
Postal town: Dublin
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 590 000 💰
2️⃣
Contract Number: 2
Title: On-Site Helpdesk Personnel
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 297 000 💰
Source: OJS 2020/S 071-169253 (2020-04-05)