The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
Deadline
The time limit for receipt of tenders was 2019-03-27.
The procurement was published on 2019-02-20.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Provision of a Managed Service for Telephonist Services
Products/services: Telephone switchboard services📦
Short description:
“The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service...”
Short description
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
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Estimated value excluding VAT: EUR 740 000 💰
1️⃣
Additional products/services: Telephone switchboard services📦
Place of performance: Éire/Ireland🏙️
Description of the procurement:
“The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service...”
Description of the procurement
The Department requires a managed service for delivery of telephonist services managed and supervised by a dedicated service delivery manager on the service provider’s own staff who should not be directly involved carrying out the day-to-day call handling function.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 740 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 24
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals: 3 possible 1 year extensions.
Legal, economic, financial and technical information Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents
Procedure Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-03-27
17:00 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 6
Conditions for opening of tenders: 2019-03-27
17:00 📅
Complementary information Information about recurrence
This is a recurrent procurement ✅
Estimated timing for further notices to be published: Within the next 2 to 5 years.
Information about electronic workflows
Electronic payment will be used
Review body
Name: The High Court of Ireland
Postal town: Dublin
Country: Ireland 🇮🇪
Source: OJS 2019/S 039-088139 (2019-02-20)
Contract award notice (2019-05-28) Contracting authority Name and addresses
Phone: +353 16072415📞 Information about joint procurement
The contract is awarded by a central purchasing body
Object Scope of the procurement
Title: Provision of a Managed Service for Telephonist Services
TEDB8-IRL/2019-212926
Total value of the procurement (excluding VAT): EUR 740 000 💰
Award criteria
Quality criterion (name): Quality and technical merit
Quality criterion (weighting): 300
Price (weighting): 700
Procedure Administrative information
Previous publication concerning this procedure: 2019/S 039-088139
Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Award of contract
1️⃣
Contract Number: 1
Title: Provision of a Managed Service for Telephonist Services
Date of conclusion of the contract: 2019-05-01 📅
Information about tenders
Number of tenders received: 1
Number of tenders received by electronic means: 1
Name and address of the contractor
Name: Accent Facilities Solutions
National registration number: N/a
Postal address: The Novum Building
Postal town: Dublin 17
Postal code: Clonshaugh Industria
Country: Ireland 🇮🇪
Phone: +353 19072800📞
E-mail: david.king@accentsolutions.ie📧
Region: Dublin🏙️
URL: http://www.accentsolutions.ie🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 740 000 💰
Total value of the contract/lot: EUR 560 040 💰
Source: OJS 2019/S 104-253168 (2019-05-28)