Application and Development Support for SAP HR Technical Maintenance and Support

Health Service Executive (HSE)

The HSE currently uses SAP HR to provide management and administrative services for over 143 000 employees and pensioners. The system records personnel administration data for over 106 000 active employees. It also records time and processes pay and travel expenses for over 41 000 of these employees.
The SAP HR solution was rolled out in 2 phases, Phase 1 and Phase 2.
Phase 1 was implemented across 7 sites and had the following SAP HR modules.
Deployed:
โ€” Organisation Management (OM),
โ€” Personnel Administration (PA),
โ€” Training and Events (T&E).
Phase 1 sites included most of the basic SAP HR modules for the management of personnel data and records.
Phase 2 sites (comprised of 4 of the existing Phase 1 sites) introduced additional functionality to the OM, PA and T&E modules and had the following additional modules deployed:
โ€” time,
โ€” payroll,
โ€” travel (bespoke solution),
โ€” FICO.

Deadline
The time limit for receipt of tenders was 2019-09-09. The procurement was published on 2019-07-18.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2019-07-18 Contract notice
2020-07-15 Contract award notice
Contract notice (2019-07-18)
Contracting authority
Name and addresses
Name: Health Service Executive (HSE)
National registration number: N/a
Postal address: Head Office
Postal town: Naas
Postal code: Millennium Park
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Peter Mc Gowan
E-mail: peter.mcgowan@hse.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.hse.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/461 ๐ŸŒ
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=147066&B=ETENDERS_SIMPLE ๐ŸŒ
Participation URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=147066&B=ETENDERS_SIMPLE ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œApplication and Development Support for SAP HR Technical Maintenance and Support 9899โ€
Products/services: Software programming and consultancy services ๐Ÿ“ฆ
Short description:
โ€œThe HSE currently uses SAP HR to provide management and administrative services for over 143 000 employees and pensioners. The system records personnel...โ€    Show more
Estimated value excluding VAT: EUR 10 000 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: Software package and information systems ๐Ÿ“ฆ
Additional products/services: Industry specific software package ๐Ÿ“ฆ
Additional products/services: Networking, Internet and intranet software package ๐Ÿ“ฆ
Additional products/services: Document creation, drawing, imaging, scheduling and productivity software package ๐Ÿ“ฆ
Additional products/services: Database and operating software package ๐Ÿ“ฆ
Additional products/services: Software package utilities ๐Ÿ“ฆ
Additional products/services: Information systems and servers ๐Ÿ“ฆ
Additional products/services: Miscellaneous software package and computer systems ๐Ÿ“ฆ
Additional products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional products/services: Hardware consultancy services ๐Ÿ“ฆ
Additional products/services: Software programming and consultancy services ๐Ÿ“ฆ
Additional products/services: Programming services of packaged software products ๐Ÿ“ฆ
Additional products/services: Systems and technical consultancy services ๐Ÿ“ฆ
Additional products/services: Custom software development services ๐Ÿ“ฆ
Additional products/services: Systems analysis and programming services ๐Ÿ“ฆ
Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Software-related services ๐Ÿ“ฆ
Additional products/services: Software support services ๐Ÿ“ฆ
Additional products/services: Software development services ๐Ÿ“ฆ
Additional products/services: Software implementation services ๐Ÿ“ฆ
Additional products/services: Software reproduction services ๐Ÿ“ฆ
Additional products/services: Software configuration services ๐Ÿ“ฆ
Additional products/services: Software consultancy services ๐Ÿ“ฆ
Additional products/services: Software maintenance and repair services ๐Ÿ“ฆ
Additional products/services: Maintenance of information technology software ๐Ÿ“ฆ
Additional products/services: Repair of information technology software ๐Ÿ“ฆ
Additional products/services: Software supply services ๐Ÿ“ฆ
Additional products/services: Data services ๐Ÿ“ฆ
Additional products/services: Internet services ๐Ÿ“ฆ
Additional products/services: Computer-related services ๐Ÿ“ฆ
Additional products/services: Computer-related management services ๐Ÿ“ฆ
Additional products/services: Computer facilities management services ๐Ÿ“ฆ
Additional products/services: Computer upgrade services ๐Ÿ“ฆ
Additional products/services: Computer support and consultancy services ๐Ÿ“ฆ
Additional products/services: Computer support services ๐Ÿ“ฆ
Additional products/services: Technical computer support services ๐Ÿ“ฆ
Additional products/services: Computer network services ๐Ÿ“ฆ
Additional products/services: Computer audit and testing services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Main site or place of performance: Republic of Ireland.
Description of the procurement:
โ€œThe HSE currently uses SAP HR to provide management and administrative services for over 143 000 employees and pensioners. The system records personnel...โ€    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 10 000 000 ๐Ÿ’ฐ
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal โœ…
Description
Description of renewals: On going requirement.

Legal, economic, financial and technical information
Economic and financial standing
Selection criteria as stated in the procurement documents
Technical and professional ability
Selection criteria as stated in the procurement documents

Procedure
Type of procedure
Open procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2019-09-09 12:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Conditions for opening of tenders: 2019-09-09 16:00 ๐Ÿ“…

Complementary information
Information about recurrence
This is a recurrent procurement โœ…
Information about electronic workflows
Electronic payment will be used
Review body
Name: The High Court
Postal address: The High Court, The Four Courts, Dublin 7, Republic of Ireland
Postal town: Dublin
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 18886569 ๐Ÿ“ž
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
URL: http://www.courts.ie ๐ŸŒ
Source: OJS 2019/S 139-342565 (2019-07-18)
Contract award notice (2020-07-15)
Object
Scope of the procurement
Short description:
โ€œThe HSE currently uses SAP HR to provide management and administrative services for over 143 000 employees and pensioners. The system records personnel...โ€    Show more
Total value of the procurement (excluding VAT): EUR 12 097 500 ๐Ÿ’ฐ
Description
Description of the procurement:
โ€œThe HSE currently uses SAP HR to provide management and administrative services for over 143 000 employees and pensioners. The system records personnel...โ€    Show more
Award criteria
Quality criterion (name): Quality; delivery of specified requirement
Quality criterion (weighting): 45 %
Quality criterion (name): Quality: staff location, resourcing and transition plans
Quality criterion (weighting): 15 %
Price (weighting): 40 %

Procedure
Administrative information
Previous publication concerning this procedure: 2019/S 139-342565

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title:
โ€œApplication and Development Support for SAP HR Technical Maintenance and Supportโ€
Date of conclusion of the contract: 2020-06-30 ๐Ÿ“…
Information about tenders
Number of tenders received: 3
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 3
Name and address of the contractor
Name: IBM Services
National registration number: 16226
Postal address: IBM House, Shelbourne Road, Ballsbridge
Postal town: Dublin 4
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Phone: +353 1-8154000 ๐Ÿ“ž
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: https://www.ibm.com/ie-en?lnk=m ๐ŸŒ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 12 097 500 ๐Ÿ’ฐ

Complementary information
Review body
Postal address: The Four Courts, Republic of Ireland
Postal town: Dublin 7
Source: OJS 2020/S 137-337478 (2020-07-15)