Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland

Department of Justice and Equality

The Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the chosen system must be the best possible fit for the ISIโ€™s requirements and require the least number of customisations.
The required solution must include all the following components:
โ€” fully hosted Case Management System to meet all requirements currently in scope. Requirements are detailed in this document under Functional and Non-Functional requirements.
โ€” user authorization and user management component.
โ€” training delivery and training material to support a successful implementation.
โ€” annual software support and maintenance.
โ€” development services to deliver key enhancements as identified by the ISI, after the initial contract period.
โ€” fully managed application, database, and server environment.
โ€” compliance with required legislation.

Deadline
The time limit for receipt of tenders was 2018-03-16. The procurement was published on 2018-01-19.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2018-01-19 Contract notice
2018-10-18 Contract award notice
2021-12-24 Modification of a contract/concession during its term
2023-08-16 Modification of a contract/concession during its term
Contract award notice (2018-10-18)
Contracting authority
Name and addresses
Name: Department of Justice and Equality
Postal address: 51 St Stephen's Green
Postal town: Dublin 2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Contact person: Rowena Tighe
E-mail: procurement@justice.ie ๐Ÿ“ง
Region: ร‰ire/Ireland ๐Ÿ™๏ธ
URL: http://www.justice.ie ๐ŸŒ
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1122 ๐ŸŒ
Information about joint procurement
The contract is awarded by a central purchasing body

Object
Scope of the procurement
Title:
โ€œSupply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Ireland RFT # 127583โ€
Products/services: Custom software development services ๐Ÿ“ฆ
Short description:
โ€œThe Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the...โ€    Show more
Total value of the procurement (excluding VAT): EUR 1 500 000 ๐Ÿ’ฐ

1๏ธโƒฃ
Additional products/services: IT services: consulting, software development, Internet and support ๐Ÿ“ฆ
Additional products/services: Programming services of packaged software products ๐Ÿ“ฆ
Additional products/services: Systems and technical consultancy services ๐Ÿ“ฆ
Additional products/services: Information technology services ๐Ÿ“ฆ
Additional products/services: Systems analysis and programming services ๐Ÿ“ฆ
Additional products/services: System and support services ๐Ÿ“ฆ
Additional products/services: Software-related services ๐Ÿ“ฆ
Additional products/services: Data services ๐Ÿ“ฆ
Additional products/services: Computer-related services ๐Ÿ“ฆ
Additional products/services: Computer back-up and catalogue conversion services ๐Ÿ“ฆ
Place of performance: ร‰ire/Ireland ๐Ÿ™๏ธ
Main site or place of performance: Dublin 2
Description of the procurement:
โ€œThe supply and Implementation of an online case management solution and associated services for the Insolvency Service of Ireland.โ€
Award criteria
Quality criterion (name): System Functionality and Technical Merit
Quality criterion (weighting): 35
Quality criterion (name):
โ€œProposed Implementation Methodology (incl. Milestones and Timelines), Resources and Project Managerโ€
Quality criterion (weighting): 12
Quality criterion (name): Proposed Data Migration Methodology (incl. Milestones and Timelines)
Quality criterion (weighting): 9
Quality criterion (name):
โ€œProposed Technical Architecture Arrangements and Information Security Management Plan (including but not limited to Support and Maintenance)โ€
Quality criterion (weighting): 4
Quality criterion (name): Proposed Approach to Training, Knowledge Transfer and Documentation
Quality criterion (name): Proposals for Backup and Recovery Plans
Quality criterion (name): Innovation
Quality criterion (weighting): 2
Cost criterion (name): Total cost of ownership over the duration of the contract
Cost criterion (weighting): 30

Procedure
Type of procedure
Open procedure
Administrative information
Previous publication concerning this procedure: 2018/S 015-030911

Award of contract

1๏ธโƒฃ
Contract Number: 1
Title:
โ€œSupply and Implementation of an Online Case Management Solution and Associated Servicesโ€
Date of conclusion of the contract: 2018-06-25 ๐Ÿ“…
Information about tenders
Number of tenders received: 4
Name and address of the contractor
Name: Uberbase
National registration number: 88891422-00002h
Postal address: 1581 Hillside avenue, Suite 177 Victoria, British Columbia VBT 2C1, Canada
Postal town: Victoria
Postal code: VBT 2CI
Country: Canada ๐Ÿ‡จ๐Ÿ‡ฆ
Region: 00 ๐Ÿ™๏ธ
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 1 500 000 ๐Ÿ’ฐ
Currency code: EUR ๐Ÿ’ฐ
Lowest offer: 1500000.00
Highest offer: 1500000.00

Complementary information
Additional information

โ€œ1) Interested parties must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for...โ€    Show more
Review body
Name: High Court
Postal address: Inns Quay
Postal town: Dublin 2
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Review procedure
Precise information on deadline(s) for review procedures:
โ€œInstrument SI 130 of 2014, until after the expiry of the standstill period which commences on the day following the date of notification of concerned...โ€    Show more
Source: OJS 2018/S 204-465794 (2018-10-18)
Modification of a contract/concession during its term (2021-12-24)
Contracting authority
Name and addresses
Name: Insolvency Service of Ireland
Postal address: Block 2, Phoenix House, Conyngham Road, Dublin 8
Postal town: Dublin
Postal code: D08 T3CK
Contact person: Trevor J. Noonan
Phone: +353 0761064200 ๐Ÿ“ž
E-mail: tjnoonan@isi.gov.ie ๐Ÿ“ง
Region: Ireland ๐Ÿ™๏ธ
URL: https://www.isi.gov.ie ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œIT Services Agreement for the Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of...โ€    Show more
Description
Place of performance: Ireland ๐Ÿ™๏ธ
Main site or place of performance: Dublin
Description of the procurement:
โ€œThe Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the...โ€    Show more
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60

Procedure
Administrative information
Previous publication concerning this procedure: 2018/S 204-465794

Award of contract
Contract Number: RFT # 127583
Title:
โ€œSupply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of Irelandโ€
Name and address of the contractor
Name: Uberbase.com Inc
Postal address: 1581 Hillside Avenue, Suite 177 Victoria, British Columbia VBT 2C1, Canada
Region: ca ๐Ÿ™๏ธ
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 500 000 ๐Ÿ’ฐ

Complementary information
Review body
Name: The High Court of Ireland
Postal address: Four Courts, Inns Quay Dublin 7
Postal town: Dublin
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
URL: http://www.courts.ie ๐ŸŒ
Review procedure
Precise information on deadline(s) for review procedures:
โ€œPlease refer to Statutory Instrument 130 of 2010, the European Communities (Public Authorities' Contracts) (Review Procedures) Regulations 2010, and in...โ€    Show more
Source: OJS 2021/S 253-672606 (2021-12-24)
Modification of a contract/concession during its term (2023-08-16)
Contracting authority
Name and addresses
Phone: +353 761064200 ๐Ÿ“ž
E-mail: tjnoonan@www.gov.ie ๐Ÿ“ง
Region: Dublin ๐Ÿ™๏ธ
URL: https://www.gov.ie/en/organisation/32f6d-insolvency-service-of-ireland/?referrer=/ ๐ŸŒ

Object
Scope of the procurement
Title:
โ€œIT Services Agreement for the Supply and Implementation of an Online Case Management Solution and Associated Services for the Insolvency Service of...โ€    Show more
Description
Place of performance: Dublin ๐Ÿ™๏ธ
Description of the procurement:
โ€œThe Insolvency Service of Ireland (ISI) is seeking a fully managed end-to-end solution to meet its case management needs. The standard functionality of the...โ€    Show more

Award of contract
Contract Number: RFT#127583
Name and address of the contractor
Postal address: 1581 Hillside Avenue, Suite 177 Victoria, British Columbia, VBT 2C1, Canada
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 1 429 329 ๐Ÿ’ฐ

Complementary information
Additional information

โ€œFor the avoidance of doubt, the proposed modifications comprise additional services by the original contractor pursuant to Art 72(1)(b) of Directive...โ€    Show more
Review body
Postal address: Four Courts, Inns Quay, Dublin 7
E-mail: highcourtcentraloffice@www.courts.ie ๐Ÿ“ง
Source: OJS 2023/S 159-504455 (2023-08-16)