Provision of VOIP and NETWORK Support, Maintenance and Upgrade Services

Tourism Ireland Limited

Tourism Ireland is seeking to appoint a VOIP and NETWORK supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend annually for a further 2 years. The requirements of the service will be clearly defined and are based on the existing services and/or with the addition of new services.
The successful candidate must have a proven track record in the area of supporting an organisation with offices in various countries around the world and have the ability to support the current technical infrastructure.

Deadline
The time limit for receipt of tenders was 2018-09-24. The procurement was published on 2018-08-24.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Where?

Procurement history
Date Document
2018-08-24 Contract notice
2019-04-30 Contract award notice
Contract notice (2018-08-24)
Contracting authority
Name and addresses
Name: Tourism Ireland Limited
National registration number: N/a
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal town: Dublin
Postal code: D02 TD99
Country: Ireland 🇮🇪
Contact person: Hannah Hughes
Phone: +353 14763474 📞
E-mail: hhughes@tourismireland.com 📧
Fax: +353 14763642 📠
Region: Éire/Ireland 🏙️
URL: http://www.ireland.com 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=134343&B=ETENDERS_SIMPLE 🌏
Communication (participation)
Name: Tourism Ireland
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal town: Dublin
Postal code: D02 TD99
Country: Ireland 🇮🇪
E-mail: tenderresponse@tourismireland.com 📧
Region: Éire/Ireland 🏙️
URL: http://www.ireland.com 🌏

Object
Scope of the procurement
Title:
“Provision of VOIP and NETWORK Support, Maintenance and Upgrade Services VOIP-DMCI-2018”
Products/services: IP telephone services 📦
Short description:
“Tourism Ireland is seeking to appoint a VOIP and NETWORK supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend...”    Show more
Estimated value excluding VAT: EUR 300 000 💰

1️⃣
Additional products/services: Telephone network equipment 📦
Additional products/services: Telephone network 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Across Tourism Ireland's global network of markets
Description of the procurement:
“Tourism Ireland is seeking to appoint a VOIP and NETWORK supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 300 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 36
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal
Description
Description of renewals:
“The Contract Period will be for three years subject to budget and annual performance review, and other factors. The contract may be extended annually for a...”    Show more
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Step 1: Completeness of Request to Participation in the format prescribed in the Response Document; Step 2: Satisfaction with the financial standing of the...”    Show more
Description
Additional information:
“Applicants should provide the required documentation as detailed in the RFT Documentation which is available for downloading from the Irish Government...”    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions:
“As stated in the procurement documents which are available for downloading from the Irish Government procurement portal www.etenders.gov.ie”
Economic and financial standing
List and brief description of selection criteria:
“As stated in the procurement documents which are available for downloading from the Irish Government procurement portal www.etenders.gov.ie”
Conditions for participation
Selection criteria as stated in the procurement documents.
Technical and professional ability
List and brief description of selection criteria: Selection criteria as stated in the procurement documents.
Conditions for participation
Conditions for participation (technical and professional ability):
“The successful candidate must have a proven track record in VOIP services in the area of supporting an organisation with offices in various countries around...”    Show more
Conditions related to the contract
Contract performance conditions: Please refer to the RFT documentation available for downloading.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Restricted procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-09-24 15:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2018-10-08 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12

Complementary information
Additional information

“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to beincluded on the mailing list for...”    Show more
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 164-374882 (2018-08-24)
Contract award notice (2019-04-30)
Contracting authority
Name and addresses
Name: Tourism Ireland Ltd
Postal address: 4th Floor — Bishop's Square, Redmond's Hill
E-mail: tenderresponse@tourismireland.com 📧

Object
Scope of the procurement
Title:
“Provision of VoIp and Network Support, Maintenance and Upgrade Services VOIP-DMCI-2018”
Short description:
“This tender competition is completed and a contract has been awarded. Tourism Ireland is seeking to appoint a VoIp and Network supplier for the next 3...”    Show more
Total value of the procurement (excluding VAT): EUR 300 000 💰
Description
Main site or place of performance: Across Tourism Ireland's global network of markets.
Description of the procurement:
“Tourism Ireland is seeking to appoint a Volp and Network supplier for the next 3 years, commencing no later than 1.2.2019, with the option to extend...”    Show more
Award criteria
Quality criterion (name): Service quality assurance and management mechanisms proposed
Quality criterion (weighting): 15 %
Quality criterion (name): Ability to support current systems
Quality criterion (name): Technical expertise, knowledge and experience of VOIP upgrade options
Quality criterion (name): Service level agreement
Quality criterion (weighting): 5 %
Cost criterion (name): Overall cost
Cost criterion (weighting): 50 %
Description
Additional information:
“Applicants should provide the required documentation as detailed in the RFT Documentation which is available for downloading from the Irish Government...”    Show more

Procedure
Administrative information
Previous publication concerning this procedure: 2018/S 164-374882

Award of contract

1️⃣
Contract Number: 1
Title: VOIP and Network Support, Maintenance and Upgrade Services
Date of conclusion of the contract: 2019-04-01 📅
Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 1
Name and address of the contractor
Name: PlanNet 21 Communications Ltd
Postal address: 3200 Lake Drive, Citywest
Postal town: Dublin
Postal code: D24
Country: Ireland 🇮🇪
Region: Éire/Ireland 🏙️
URL: http://www.plannet21.ie 🌏
The contractor is an SME
Information on value of the contract/lot (excluding VAT)
Estimated total value of the contract/lot: EUR 300 000 💰
Total value of the contract/lot: EUR 300 000 💰

Complementary information
Additional information

“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”    Show more
Source: OJS 2019/S 086-207345 (2019-04-30)