Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their industry partners on the Island of Ireland, and overseas trade, media and business tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as contract management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. It is anticipated that work under the Contract will commence in March 2019. For more detailed information in please refer to the documentation supplied with this notice for downloading.
Deadline
The time limit for receipt of tenders was 2018-10-18.
The procurement was published on 2018-09-20.
Object Scope of the procurement
Title:
“Implementation, Maintenance and Support of a Business to Business (B2B) CRM Solution Incorporating Email Marketing and Event Management
B2BCRM2018”
Products/services: Customer Relation Management software package📦
Short description:
“Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of...”
Short description
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their industry partners on the Island of Ireland, and overseas trade, media and business tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as contract management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. It is anticipated that work under the Contract will commence in March 2019. For more detailed information in please refer to the documentation supplied with this notice for downloading.
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Estimated value excluding VAT: EUR 280 000 💰
Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their industry partners on the Island of Ireland, and overseas Trade, media and business tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as contract management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. The contract period will be for up to 5 years subject to budget, annual performance review and other factors. It is anticipated that work under the Contract will commence in March 2019. For more detailed information including a specification of requirements please refer to the documentation supplied with this notice for downloading.
Show more Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 280 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal ✅ Description
Description of renewals:
“The Contract Period will be for up to 5 years subject to budget, annual performance review and other factors.” Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Pre-Qualification Criteria.
Completed ESPD Document.
Evidence of appropriate turnover.
Evidence of appropriate insurance cover.
Reluctance or failure to...”
Objective criteria for choosing the limited number of candidates
Pre-Qualification Criteria.
Completed ESPD Document.
Evidence of appropriate turnover.
Evidence of appropriate insurance cover.
Reluctance or failure to supply a completed ESPD will lead to disqualification from the tender competition.
Suitability criteria.
Details of previous experience in managing contracts of a similar size and nature within the previous 3 years / List of Referees [40 %].
Details of proven skills and knowledge, and team experience in the areas as outlined [40 %].
Adequate resources to fulfil the requirements [20 %].
Legal, economic, financial and technical information Conditions for participation
List and brief description of conditions: Please refer to the tender documents available for downloading.
Economic and financial standing
List and brief description of selection criteria: Please refer to the tender documents available for downloading.
Conditions for participation
Please refer to the tender documents available for downloading.
Technical and professional ability
List and brief description of selection criteria: Please refer to the tender documents available for downloading.
Conditions for participation
Conditions for participation (technical and professional ability): Please refer to the tender documents available for downloading.
Conditions related to the contract
Contract performance conditions: Please refer to the tender documents available for downloading.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Procedure Type of procedure
Restricted procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-10-18
12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2018-10-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12
Complementary information Additional information
“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”
1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for clarifications. All information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie)only. Registration is free of charge. Tourism Ireland will not accept responsibility for information relayed (or not relayed) via third parties;
2) This is the 1st stage in a 2-stage restricted tender process. This is the sole call for requests to participate for this contract;
3) The Contracting Authority will not be responsible for any costs, charges or expenses incurred by candidates or tenderers;
4) Contract award will be subject to the approval of the Board of Tourism Ireland;
5) It will be a condition of award that the successful tenderer is and remains tax compliant;
6) At its absolute discretion, the Contracting Authority may elect to terminate this procurement process, or any contract awarded at any time;
7) Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words or "equivalent" will always be appended;
8) Without prejudice to the principle of equal treatment, the Contracting Authority is not obliged to engage in a clarification process in respect of the procurement documents with missing or incomplete information. Therefore, respondents are advised to ensure that they return completed documentation in order to avoid the risk of elimination from the competition;
9) At Section II.2.9 we have indicated that 5 applicants will be invited to tender, please note that the Contracting Authority reserves the right to invite at least 5 subject to that number qualifying;
10) Requests to participate must be delivered as per the Instructions;
11) Tourism Ireland will not accept or consider requests to participate delivered after this deadline;
12) Tourism Ireland will not be responsible for costs, charges or expenses incurred by applicants, whether or not a final contract is awarded;
13) Tourism Ireland is subject to the provisions of the code of practice on freedom of information for North/South implementation bodies and Tourism Ireland, which is available on Tourism Ireland‘s website;
14) To the extent that any Personal Data is processed by the successful bidder in connection with the provision of the services or otherwise, the provisions set out in Tourism Ireland’s minimum conditions of contract under “Data processing terms” shall apply to such processing;
15) The contract will be subject to Irish law;
16) Tourism Ireland reserves the right without advance notice (and without giving reasons unless so required by law and without liability to the applicants) to amend or otherwise change the process or to terminate the process.
Show more Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 184-416334 (2018-09-20)