Implementation, Maintenance and Support of a Business to Business (B2B) CRM Solution Incorporating Email Marketing and Event Management

Tourism Ireland Limited

Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of elements forming the services is indicative only, is not exhaustive and may be subject to change. The primary function of the CRM solution will be to manage Tourism Ireland’s communications with their industry partners on the Island of Ireland, and overseas trade, media and business tourism contacts in their markets. The solution may also be used in future to accommodate this function in other areas of the business such as contract management. The solution will readily integrate with Tourism Ireland’s email communication platform, Microsoft Outlook 365. It is anticipated that work under the Contract will commence in March 2019. For more detailed information in please refer to the documentation supplied with this notice for downloading.

Deadline
The time limit for receipt of tenders was 2018-10-18. The procurement was published on 2018-09-20.

Who?

What?

Where?

Procurement history
Date Document
2018-09-20 Contract notice
Contract notice (2018-09-20)
Contracting authority
Name and addresses
Name: Tourism Ireland Limited
National registration number: N/a
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal town: Dublin
Postal code: D02 TD99
Country: Ireland 🇮🇪
Contact person: Hannah Hughes
Phone: +353 14763474 📞
E-mail: hhughes@tourismireland.com 📧
Fax: +353 14763642 📠
Region: Éire/Ireland 🏙️
URL: http://www.ireland.com 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/1197 🌏
Communication
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=135279&B=ETENDERS_SIMPLE 🌏
Communication (participation)
Name: Tourism Ireland
Postal address: 5th Floor — Bishop's Square, Redmond's Hill
Postal town: Dublin
Postal code: D02 TD99
Country: Ireland 🇮🇪
E-mail: tenderresponse@tourismireland.com 📧
Region: Éire/Ireland 🏙️
URL: www.tourismireland.com 🌏

Object
Scope of the procurement
Title:
“Implementation, Maintenance and Support of a Business to Business (B2B) CRM Solution Incorporating Email Marketing and Event Management B2BCRM2018”
Products/services: Customer Relation Management software package 📦
Short description:
“Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of...”    Show more
Estimated value excluding VAT: EUR 280 000 💰

1️⃣
Additional products/services: Software package and information systems 📦
Additional products/services: Electronic message and information services 📦
Additional products/services: IT services: consulting, software development, Internet and support 📦
Additional products/services: Contact management software development services 📦
Additional products/services: Software implementation services 📦
Additional products/services: Software consultancy services 📦
Place of performance: Éire/Ireland 🏙️
Main site or place of performance: Island of Ireland and across Tourism Ireland's global network of offices
Description of the procurement:
“Tourism Ireland seeks a suitably qualified supplier to provide a Business to Business (B2B) Customer Relationship Management (CRM) solution. The list of...”    Show more
Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
Scope of the procurement
Estimated total value excluding VAT: EUR 280 000 💰
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 60
Duration of the contract, framework agreement or dynamic purchasing system
This contract is subject to renewal
Description
Description of renewals:
“The Contract Period will be for up to 5 years subject to budget, annual performance review and other factors.”
Information about the limits on the number of candidates to be invited
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
“Pre-Qualification Criteria. Completed ESPD Document. Evidence of appropriate turnover. Evidence of appropriate insurance cover. Reluctance or failure to...”    Show more

Legal, economic, financial and technical information
Conditions for participation
List and brief description of conditions: Please refer to the tender documents available for downloading.
Economic and financial standing
List and brief description of selection criteria: Please refer to the tender documents available for downloading.
Conditions for participation
Please refer to the tender documents available for downloading.
Technical and professional ability
List and brief description of selection criteria: Please refer to the tender documents available for downloading.
Conditions for participation
Conditions for participation (technical and professional ability): Please refer to the tender documents available for downloading.
Conditions related to the contract
Contract performance conditions: Please refer to the tender documents available for downloading.
Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract

Procedure
Type of procedure
Restricted procedure
Administrative information
Time limit for receipt of tenders or requests to participate: 2018-10-18 12:00 📅
Estimated date of dispatch of invitations to tender or to participate to selected candidates: 2018-10-30 📅
Languages in which tenders or requests to participate may be submitted: English 🗣️
The time frame below is expressed in number of months.
Minimum time frame during which the tenderer must maintain the tender: 12

Complementary information
Additional information

“1) Interested parties must register their interest on the eTenders website (www.etenders.gov.ie) in order to be included on the mailing list for...”    Show more
Review body
Name: The High Court
Postal address: The Four Courts
Postal town: Dublin 7
Country: Ireland 🇮🇪
Source: OJS 2018/S 184-416334 (2018-09-20)