Ervia has a requirement for an ITSM PaaS software solution that will be used for IT Service Management and the wider Ervia Business Services Divisions. The application should support all ITIL Processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and Reporting capabilities, user management, data management and the ability to integrate with other applications and IT Solutions.
Deadline
The time limit for receipt of tenders was 2018-06-14.
The procurement was published on 2018-05-10.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Object Scope of the procurement
Title: Ervia ITSM Platform as a Service (PaaS) Solution
18/026
Products/services: Software package and information systems📦
Short description:
“Ervia has a requirement for an ITSM PaaS software solution that will be used for IT service management and the wider Ervia business services divisions. The...”
Short description
Ervia has a requirement for an ITSM PaaS software solution that will be used for IT service management and the wider Ervia business services divisions. The application should support all ITIL processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and reporting capabilities, user management, data management and the ability to integrate with other applications and IT solutions.
Ervia has a requirement for an ITSM PaaS software solution that will be used for IT service management and the wider Ervia business services divisions. The application should support all ITIL Processes, and should support workflow and process development and customisation which will allow us manage a number of internal processes through system automation. The solution should have BI and reporting capabilities, user management, data management and the ability to integrate with other applications and IT solutions.
Show more Award criteria
Price
Description
Additional information:
“You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and...”
Additional information
You must submit through the etenders system before the deadline. The submission deadline is strict and no submissions will be possible after the date and time specified in the PQQ documents. Please note that all tenders are electronic, as such no paper copies will be accepted or read. Please submit via the etenders system not later than 12.00 local time 14.6.2018.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Information about framework agreement
The procurement involves the establishment of a framework agreement
Administrative information
Previous publication concerning this procedure: 2018/S 091-207501
Award of contract
1️⃣
Contract Number: 1
Title: Ervia ITSM Platform as a Service(PaaS) Solution
Date of conclusion of the contract: 2019-06-07 📅
Information about tenders
Number of tenders received: 21
Name and address of the contractor
Name: Accenture Ltd
Postal town: Dublin 2
Country: Ireland 🇮🇪
Region: Éire/Ireland🏙️
The contractor is an SME ✅
Complementary information Review body
Name: The High Court
Postal address: High Court Central Office, Four Courts, Inns Quay
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +35 318886000📞
E-mail: highcourtcentraloffice@courts.ie📧
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and...”
Precise information on deadline(s) for review procedures
Please refer to Statutory Instrument 131 of 2010, European Communities (Award of Contracts by Utility Undertaking) (Review Procedures) Regulations 2010 (and in particular Regulation 7 and 10(2)).
Show more
Source: OJS 2019/S 150-371272 (2019-08-01)