The provision of Customer Communications Services

Modification of a contract/concession during its term (2020-06-09)
Contracting authority
Name and addresses
Name: Department of Social Protection
National registration number: N/a
Postal address: Aras Mhic Dhiarmada, Floor 2, Store Street
Postal town: Dublin
Country: Ireland 🇮🇪
Contact person: Garret Mullaney
Phone: +353 17043428 📞
E-mail: garret.mullaney@welfare.ie 📧
Region: Éire/Ireland 🏙️
URL: http://www.welfare.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/349 🌏

Object
Scope of the procurement
Title: The provision of Customer Communications Services
Products/services: Customer services 📦
Description
Additional products/services: Communications infrastructure 📦
Additional products/services: Communications control system 📦
Additional products/services: Communications server software package 📦
Additional products/services: Communications system maintenance services 📦
Additional products/services: Telecommunication services except telephone and data transmission services 📦
Additional products/services: Telecommunication consultancy services 📦
Additional products/services: Desktop communications software development services 📦
Additional products/services: Advertising and marketing services 📦
Additional products/services: Advertising consultancy services 📦
Additional products/services: Advertising management services 📦
Additional products/services: Advertising campaign services 📦
Additional products/services: Design consultancy services 📦
Additional products/services: Graphic design services 📦
Place of performance: Éire/Ireland 🏙️
Description of the procurement:
“The development of a strong visual communications outputs for the Department of Employment Affairs and Social Protection.”
Duration of the contract, framework agreement or dynamic purchasing system
The time frame below is expressed in number of months.
Description
Duration: 12

Procedure
Administrative information
Previous publication concerning this procedure: 2018/S 072-160151

Award of contract
Contract Number: 160151
Title: The provision of Customer Communications Services
Date of conclusion of the contract: 2018-02-07 📅
Name and address of the contractor
Name: Creed Communications Ltd
National registration number: 3468613CH
Postal address: 8 Appian Way, Ranelagh
Postal town: Dublin 6
Postal code: D06 NV29
Country: Ireland 🇮🇪
E-mail: mark@thecreed.ie 📧
Region: Éire/Ireland 🏙️
The contractor is an SME ✅
Information on value of the contract/lot (excluding VAT)
Total value of the contract/lot: EUR 600 000 💰

Complementary information
Additional information

“Contract value is best estimate at the time (including the initial term of 12 months and any possible extensions) and may change during the course of the contract.”    Show more
Review body
Name: High Court
Postal address: Four Courts, Inns Quay
Postal town: Dublin 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Source: OJS 2020/S 113-275030 (2020-06-09)