Campaign Management System

Electricity Supply Board ( ESB )

Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.

Deadline

The time limit for receipt of tenders was 2017-04-26. The procurement was published on 2017-03-27.

Suppliers

The following suppliers are mentioned in award decisions or other procurement documents:

Who? What? Where?
Procurement history
Date Document
2017-03-27 Contract notice
2017-05-03 Additional information
2019-01-04 Contract award notice
Contract notice (2017-03-27)
Object
Scope of the procurement
Title: Software programming and consultancy services
Reference number: SSCON3184
Short description:
Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System. The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
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Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: Software programming and consultancy services 📦
Additional CPV: Programming services of packaged software products 📦
Place of performance
NUTS region: Ireland 🏙️

Procedure
Procedure type: Negotiated procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Utilities entity
Awarding authority name: Electricity Supply Board ( ESB )
Postal address: 2 Gateway, East Wall Road
Postal code: 3
Postal town: Dublin
Contact
Internet address: http://www.esb.ie 🌏
E-mail: alan.lambe@esb.ie 📧
Phone: +353 17027847 📞
URL for documents: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110441&B=ETENDERS_SIMPLE 🌏
URL for participation: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110441&B=ETENDERS_SIMPLE 🌏

Reference
Dates
Date dispatched: 2017-03-27 📅
Submission deadline: 2017-04-26 📅
Publication date: 2017-03-29 📅
Identifiers
Notice number: 2017/S 062-116875
OJ-S issue: 62
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.

Object
Scope of the procurement
Short description:
Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
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The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
Duration: 36 months
Description of options:
Initially for 3 years, but subject to satisfactory performance, on-going need, budget availability, ESB may extend the contract on an annual basis for an additional 2 years.
Additional information:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Place of performance
Main site or place of performance: Dublin.

Legal, economic, financial and technical information
Conditions for participation
Suitability to pursue the professional activity:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Economic and financial standing:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Minimum level(s) of standards:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Technical and professional ability:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
List and brief description of rules and criteria:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Contract execution
Deposits and guarantees required:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Contract performance conditions:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.

Procedure
Envisaged number of candidates: 5
Objective criteria for choosing the limited number of candidates:
Applicants will be assessed on the quality of their responses to the criteria and rules outlined in the qualification questionnaire and at least the top scoring 5 firms will be invited to tender, subject to that number qualifying.
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 12 months

Contracting authority
Identity
National registration number: N/a
Contact
Contact point: Alan Lambe
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377 🌏
Documents URL: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=110441&B=ETENDERS_SIMPLE 🌏

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Phone: +353 18886000 📞
Internet address: http://www.courts.ie 🌏
Information about review deadlines:
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Source: OJS 2017/S 062-116875 (2017-03-27)
Additional information (2017-05-03)
Object
Notice metadata
Document type: Additional information

Reference
Dates
Date dispatched: 2017-05-03 📅
Submission deadline: 2017-05-10 📅
Publication date: 2017-05-05 📅
Identifiers
Notice number: 2017/S 087-170547
Refers to notice: 2017/S 062-116875
OJ-S issue: 87
Source: OJS 2017/S 087-170547 (2017-05-03)
Contract award notice (2019-01-04)
Object
Scope of the procurement
Short description:
Electric Ireland intends to procure SaaS/Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System. The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
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Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable

Contracting authority
Identity
Awarding authority name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal code: East Wall Road
Postal town: Dublin 3
Contact
E-mail: donie.cahalane@esb.ie 📧
Phone: +353 17026157 📞

Reference
Dates
Date dispatched: 2019-01-04 📅
Publication date: 2019-01-08 📅
Identifiers
Notice number: 2019/S 005-008151
OJ-S issue: 5

Object
Scope of the procurement
Short description:
Electric Ireland intends to procure SaaS/Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
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Place of performance
Main site or place of performance: Dublin

Procedure
Award criteria
Quality criterion (name): Technical
Quality criterion (weighting): 60 %
Price (weighting): 40 %

Award of contract
Date of contract conclusion: 2019-01-04 📅
Name: SAP Ireland
National registration number: 348693w
Postal address: 1012-1014 Kingswood Avenue
Postal town: Dublin 24
Country: Ireland 🇮🇪
E-mail: donal.reilly@sap.com 📧
Country: Ireland 🏙️
Information about tenders
Number of tenders received: 4

Contracting authority
Contact
Contact point: Donie Cahalane

Complementary information
Review body
Postal address: Four Courts, Inns Quay, Dublin 7
Source: OJS 2019/S 005-008151 (2019-01-04)
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