Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
Deadline
The time limit for receipt of tenders was 2017-04-26.
The procurement was published on 2017-03-27.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Additional information (2017-05-03) Contracting authority Name and addresses
Name: Electricity Supply Board ( ESB )
National registration number: N/a
Postal address: 2 Gateway, East Wall Road
Postal town: Dublin
Postal code: 3
Country: Ireland 🇮🇪
Contact person: Alan Lambe
Phone: +353 17027847📞
E-mail: alan.lambe@esb.ie📧
Region: ie021 🏙️
URL: http://www.esb.ie🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/377🌏
Object Scope of the procurement
Title: Campaign Management System.
SSCON3184
Products/services: Software programming and consultancy services📦
Short description:
“Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all...”
Short description
Electric Ireland intends to procure SaaS / Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
Complementary information Original notice reference
Notice number in the OJ S: 2017/S 062-116875
Changes Text to be corrected in the original notice
Section number: IV.2.2)
Place of text to be modified: Time limit for receipt of tenders or requests to participate:
Old value
Date: 2017-04-26 📅
Time: 12:00
New value
Date: 2017-05-10 📅
Time: 12:00
Source: OJS 2017/S 087-170547 (2017-05-03)
Contract award notice (2019-01-04) Contracting authority Name and addresses
Name: Electricity Supply Board (ESB)
Postal address: 2 Gateway
Postal town: Dublin 3
Postal code: East Wall Road
Contact person: Donie Cahalane
Phone: +353 17026157📞
E-mail: donie.cahalane@esb.ie📧
Region: Ireland🏙️
Object Scope of the procurement
Title: Campaign Management System
SSCON3184
Short description:
“Electric Ireland intends to procure SaaS/Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all...”
Short description
Electric Ireland intends to procure SaaS/Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
Electric Ireland intends to procure SaaS/Vendor hosted software for a Campaign Management System (CMS) which will centrally manage campaigns across all customers and interaction types throughout their lifetime with Electric Ireland various business units. The applicant will supply and implement the Campaign Management System.
The CMS will allow effective management and reporting on campaigns, including outgoing and incoming customer communication, capturing and reporting customer feedback on the campaign and managing and reporting on customer surveys.
Show more Award criteria
Quality criterion (name): Technical
Quality criterion (weighting): 60 %
Price (weighting): 40 %
Information about options
Options ✅
Description of options:
“Initially for 3 years, but subject to satisfactory performance, on-going need, budget availability, ESB may extend the contract on an annual basis for an...”
Description of options
Initially for 3 years, but subject to satisfactory performance, on-going need, budget availability, ESB may extend the contract on an annual basis for an additional 2 years.
Show more Description
Additional information:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from...”
Additional information
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Procedure Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Previous publication concerning this procedure: 2017/S 062-116875
Award of contract
1️⃣
Contract Number: 1
Title: Campaign Management System
Date of conclusion of the contract: 2019-01-04 📅
Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 0
Number of tenders received from tenderers from other EU Member States: 4
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 4
Name and address of the contractor
Name: SAP Ireland
National registration number: 348693w
Postal address: 1012-1014 Kingswood Avenue
Postal town: Dublin 24
Country: Ireland 🇮🇪
E-mail: donal.reilly@sap.com📧
Region: Ireland🏙️
The contractor is an SME
Complementary information Additional information
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from...”
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Show more Review body
Name: Chief Registrar
Postal address: Four Courts, Inns Quay, Dublin 7
Postal town: Dublin
Country: Ireland 🇮🇪
Phone: +353 18886000📞
URL: http://www.courts.ie🌏 Review procedure
Precise information on deadline(s) for review procedures:
“Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from...”
Precise information on deadline(s) for review procedures
Please consult the associated documentation, which contains full instructions regarding the submission of tenders and is available to download from www.etenders.gov.ie using RFT ID 116113.
Show more
Source: OJS 2019/S 005-008151 (2019-01-04)