Post-mobile Customer Care and Related Services (Call Centre)

An Post

An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre and Related Services for its Mobile Virtual Network Operator (MVNO) offering Post-mobile. It's An Post's intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate. An Post's helpline number providing various care, support, and information about our services to the public. An Post's is seeking to enter into a contract for the provision of Customer Care Call Centre and Related Services. It is anticipated that the Agreement will commence in January 2017 and continue for a period of 3 years with an option to extend the Contract for a further 1 year.

Deadline
The time limit for receipt of tenders was 2016-06-29. The procurement was published on 2016-05-30.

Who?

What?

Where?

Procurement history
Date Document
2016-05-30 Contract notice
2017-01-12 Contract award notice
Contract award notice (2017-01-12)
Contracting authority
Name and addresses
Name: An Post
National registration number: N/a
Postal address: General Post Office, O'Connell Street
Postal town: Dublin
Country: Ireland 🇮🇪
Contact person: Deirdre Fox
Phone: +353 17058272 📞
E-mail: deirdre.fox@anpost.ie 📧
Region: Éire/Ireland 🏙️
URL: www.anpost.ie 🌏
Address of the buyer profile: https://irl.eu-supply.com/ctm/Company/CompanyInformation/Index/391 🌏
Information about joint procurement
The contract is awarded by a central purchasing body

Object
Scope of the procurement
Title: Postmobile Customer Care and Related Services (Call Centre). 1605
Products/services: Call centre 📦
Short description:
“An Post's intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre & Related Services for its Mobile...”    Show more

1️⃣
Additional products/services: Telephone-answering services 📦
Additional products/services: Telephone operator services 📦
Place of performance: Éire/Ireland 🏙️
Description of the procurement:
“To appoint a supplier for the provision of Customer Care Call Centre & Related Services for its Mobile Virtual Network Operator (MVNO) offering...”    Show more

Procedure
Type of procedure
Negotiated procedure with prior call for competition
Administrative information
Previous publication concerning this procedure: 2016/S 104-185727

Award of contract

1️⃣
Contract Number: 1
Lot Identification Number: 1
Title: Postmobile Customer Care and Related Services (Call Centre)
Date of conclusion of the contract: 2017-01-10 📅

Complementary information
Review body
Name: Chief Registrar
Postal address: Four Courts
Postal town: Dublin
Postal code: 7
Country: Ireland 🇮🇪
Source: OJS 2017/S 010-015165 (2017-01-12)
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