The Provision of Customer Call Handling and Management Services

Office of the Revenue Commissioners

The Office of the Revenue Commissioners invites tenders for the provision of customer call handling and management services for Local Property Tax from March 2016. The Tenderer will provide an initial point of contact for all general phone queries in relation to Local Property Tax. The Tenderer will need to escalate calls to a designated call centre where taxpayer specific information is required to resolve the call.

Deadline
The time limit for receipt of tenders was 2016-01-11. The procurement was published on 2015-12-02.

Who?

• • Office of the Revenue Commissioners

What?

• • Telephone-answering services › Call centre

Where?

• • Éire/Ireland › Ireland