Managed IT helpdesk service
Raidió Teilifís Éireann (RTÉ), Ireland's Public Service Broadcaster, is issuing an invitation to tender to provide a managed IT Helpdesk service as follows:
— Provide an offsite portal based service desk function which will include ticket resolution or forwarding to appropriate RTÉ resolver group,
— Provide service desk software.
This tender seeks to establish a new contract in place of the current in-house service.
The new contract will provide a value for money IT helpdesk service to approx 2000 RTÉ users while controlling costs.
The scope of this tender includes the provision of a ticket based service together with the accompanying software.
The full tender can be downloaded at:
http://www.rte.ie/about/tenders/ithelpdesk2012/
Deadline
The time limit for receipt of tenders was 2012-07-16.
The procurement was published on 2012-06-01.
Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?
What?
Procurement history
| Date |
Document |
| 2012-06-01
|
Contract notice
|
| 2013-04-12
|
Contract award notice
|