Managed IT helpdesk service

Raidio Teilifis Eireann (RTE)

Raidiรณ Teilifรญs ร‰ireann (RTร‰), Ireland's Public Service Broadcaster, is issuing an invitation to tender to provide a managed IT Helpdesk service as follows:
โ€” Provide an offsite portal based service desk function which will include ticket resolution or forwarding to appropriate RTร‰ resolver group,
โ€” Provide service desk software.
This tender seeks to establish a new contract in place of the current in-house service.
The new contract will provide a value for money IT helpdesk service to approx 2000 RTร‰ users while controlling costs.
The scope of this tender includes the provision of a ticket based service together with the accompanying software.
The full tender can be downloaded at:
http://www.rte.ie/about/tenders/ithelpdesk2012/

Deadline
The time limit for receipt of tenders was 2012-07-16. The procurement was published on 2012-06-01.

Suppliers
The following suppliers are mentioned in award decisions or other procurement documents:
Who?

What?

Procurement history
Date Document
2012-06-01 Contract notice
2013-04-12 Contract award notice