Supplier: Abtran Limited

2 archived procurements

Abtran Limited has historically been a supplier of business services: law, marketing, consulting, recruitment, printing and security, office-support services, and telephone-answering services.

Recent procurements where the supplier Abtran Limited is mentioned

2014-11-21 The Commission wishes to enter into a contract commencing on 29.5.2015 for a period of 3 years for the provision of... (Commission for Communications Regulation (ComReg))
The service includes (1) First point of contact for all ComReg consumer contacts, currently this ranges from 800 — 1 150 contacts per week, this volume may change on a weekly basis. Channels include telephone calls, mail, emails, web chats and SMS contacts from consumers. Using interpretive skills to assess the nature of the consumer issues and identifying trends as they occur. Recording consumer query or complaint details in the in-house ComReg issue tracking tool. (2) ComReg's Complaint Escalations … View the procurement »
Mentioned suppliers: Abtran Limited

2011-04-18 Provision of Helpline Services (Central Bank of Ireland)
The service provider will be required to handle calls from members of the public who require information on Central Bank operations and financial sector regulation on behalf of the Central Bank of Ireland within established parameters; to escalate calls to the Central Bank of Ireland where necessary and to maintain a database of all calls received. These services are currently provided offsite. On occasions, there may be a requirement for a significant ramp-up in services to take account of increased … View the procurement »
Mentioned suppliers: Abtran Limited