Social Media Monitoring Services

Central Bank of Ireland

Social Media Monitoring Services for the Central Bank of Ireland

Deadline

The time limit for receipt of tenders was 2023-09-08. The procurement was published on 2023-08-04.

Who? What? Where?
Procurement history
Date Document
2023-08-04 Contract notice
2023-10-11 Contract award notice
Contract notice (2023-08-04)
Object
Scope of the procurement
Title: IT services: consulting, software development, Internet and support
Reference number: 2022P127
Short description: Social Media Monitoring Services for the Central Bank of Ireland
Notice metadata
Original language: English 🗣️
Document type: Contract notice
Nature of contract: Services
Regulation: European Union, with participation of GPA countries
Common procurement vocabulary (CPV)
Code: IT services: consulting, software development, Internet and support 📦
Additional CPV: IT services: consulting, software development, Internet and support 📦
Place of performance
NUTS region: Éire/Ireland 🏙️

Procedure
Procedure type: Open procedure
Type of bid: Submission for all lots
Award criteria
The most economic tender

Contracting authority
Identity
Country: Ireland 🇮🇪
Awarding authority type: Body governed by public law
Awarding authority name: Central Bank of Ireland
Postal address: New Wapping Street, North Wall Quay, Dublin 1
Postal code: D01 F7X3
Postal town: Dublin
Contact
Internet address: https://www.etenders.gov.ie 🌏
E-mail: procurementcompliance@centralbank.ie 📧
Phone: +353 2246000 📞
URL for documents: https://www.etenders.gov.ie/epps/cft/viewContractNotices.do?resourceId=1969027 🌏
URL for participation: https://www.etenders.gov.ie/epps/cft/viewContractNotices.do?resourceId=1969027 🌏

Reference
Dates
Date dispatched: 2023-08-04 📅
Submission deadline: 2023-09-08 📅
Publication date: 2023-08-09 📅
Identifiers
Notice number: 2023/S 152-484919
OJ-S issue: 152
Additional information
The Central Bank is seeking a firm to provide and implement a Social Media Platform Solution that will enable the Central Bank to professionally manage its various social media campaigns, to better understand and increase audience engagement, to identify/monitor issues in relation to the Central Bank’s reputation/brand, and to effectively identify and respond to emerging consumer protection issues and risks in the Irish financial services market. The figure in fields II.1.5 and II.2.6 represents the Central Bank’s best estimate of the anticipated total value. It is not possible to be definitive in this regard by virtue of the nature of the relevant services. The total value may be significantly lower, or indeed significantly higher than, the figure in fields II.1.5 and II.2.6.
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Object
Scope of the procurement
Estimated total value: 360 000 EUR 💰
Estimated value excluding VAT: 360 000 EUR 💰
Duration: 24 months
Description of renewals: Up to an additional 24 months.
Additional information:
The Central Bank is seeking a firm to provide and implement a Social Media Platform Solution that will enable the Central Bank to professionally manage its various social media campaigns, to better understand and increase audience engagement, to identify/monitor issues in relation to the Central Bank’s reputation/brand, and to effectively identify and respond to emerging consumer protection issues and risks in the Irish financial services market. The figure in fields II.1.5 and II.2.6 represents the Central Bank’s best estimate of the anticipated total value. It is not possible to be definitive in this regard by virtue of the nature of the relevant services. The total value may be significantly lower, or indeed significantly higher than, the figure in fields II.1.5 and II.2.6.
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Procedure
Legal basis: 32014L0024
Time of receipt of tenders: 12:00
Languages in which tenders or requests to participate may be submitted: English 🗣️
Tender validity period: 6 months
Tender opening date: 2023-09-08 📅
Tender opening time: 12:30

Contracting authority
Contact
Address of the buyer profile: https://www.etenders.gov.ie 🌏
Documents URL: https://www.etenders.gov.ie/epps/cft/viewContractNotices.do?resourceId=1969027 🌏

Complementary information
Review body
Name: High Court
Postal address: Inn's Quay
Postal town: Dublin 8
Country: Ireland 🇮🇪
Source: OJS 2023/S 152-484919 (2023-08-04)
Contract award notice (2023-10-11)
Object
Notice metadata
Document type: Contract award notice

Procedure
Type of bid: Not applicable
Award criteria
Lowest price

Contracting authority
Contact
Phone: +353 12246000 📞
Fax: +353 12245550 📠

Reference
Dates
Date dispatched: 2023-10-11 📅
Publication date: 2023-10-16 📅
Identifiers
Notice number: 2023/S 199-625682
Refers to notice: 2023/S 152-484919
OJ-S issue: 199

Complementary information
Review body
Postal town: Dublin
Postal code: 8
Internet address: https://www.courts.ie/high-court 🌏
Source: OJS 2023/S 199-625682 (2023-10-11)
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