Service User/Service Delivery Database for Western Care Association

Western Care Association

The Organisation seeks to procure a modern, secure, cloud-based Service User Database System to support service delivery, governance, safeguarding, and regulatory compliance. The purpose of this Request for Tender is to appoint a suitably qualified and experienced contractor to design, configure, implement, migrate and support a Service User Database to support service delivery, built on the Microsoft Dynamics 365 / Power Platform. โ€ข Modernisation and Transformation: Implement a modern, cloud ready Solution that replaces Western Careโ€™s existing system and significantly improves upon it. Tenderers are expected to leverage contemporary digital tools and approaches to deliver a user friendly, mobile enabled Solution that supports automation, flexibility, and future innovation. The Solution should maximise the potential of modern platforms to improve how staff work across settings, including effective use on mobile devices. โ€ข Integrated Operations: Provide Western Care staff with a single, integrated view of each service user, consolidating relevant information to support joined up working, holistic care, and informed decision making. โ€ข Collaboration and Communication: Enable improved collaboration by ensuring the Solution works effectively alongside Western Careโ€™s existing communication and productivity tools. This should support coordinated working, task management, and access to relevant organisational guidance and information at the point of work, through familiar collaboration environments. โ€ข Security and Data Protection: Ensure the Solution meets high standards of security, data protection, and GDPR compliance, safeguarding sensitive personal data while strengthening Western Careโ€™s ability to govern, audit, and report on information in line with legal and regulatory obligations.

Deadline

Deadline 2026-07-12

Who? What? Where?
Procurement history
Date Document
2026-06-09 Contract notice
Contract notice (2026-06-09)
Object
Scope of the procurement
Title: Service User/Service Delivery Database for Western Care Association
Short description:
The Organisation seeks to procure a modern, secure, cloud-based Service User Database System to support service delivery, governance, safeguarding, and regulatory compliance. The purpose of this Request for Tender is to appoint a suitably qualified and experienced contractor to design, configure, implement, migrate and support a Service User Database to support service delivery, built on the Microsoft Dynamics 365 / Power Platform. โ€ข Modernisation and Transformation: Implement a modern, cloud ready Solution that replaces Western Careโ€™s existing system and significantly improves upon it. Tenderers are expected to leverage contemporary digital tools and approaches to deliver a user friendly, mobile enabled Solution that supports automation, flexibility, and future innovation. The Solution should maximise the potential of modern platforms to improve how staff work across settings, including effective use on mobile devices. โ€ข Integrated Operations: Provide Western Care staff with a single, integrated view of each service user, consolidating relevant information to support joined up working, holistic care, and informed decision making. โ€ข Collaboration and Communication: Enable improved collaboration by ensuring the Solution works effectively alongside Western Careโ€™s existing communication and productivity tools. This should support coordinated working, task management, and access to relevant organisational guidance and information at the point of work, through familiar collaboration environments. โ€ข Security and Data Protection: Ensure the Solution meets high standards of security, data protection, and GDPR compliance, safeguarding sensitive personal data while strengthening Western Careโ€™s ability to govern, audit, and report on information in line with legal and regulatory obligations.
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Type of contract: Services
Products/services: Database and operating software development services ๐Ÿ“ฆ
Estimated value excluding VAT: 51 000 EUR ๐Ÿ’ฐ
Description
Internal identifier: 0
This procurement is also suitable for small and medium-sized enterprises (SMEs) โœ…
Additional products/services:
Database services ๐Ÿ“ฆ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
Place of performance: Dublin ๐Ÿ™๏ธ
Duration: 24 months
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure โœ…
Legal basis: Other
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-07-12 12:00:00 ๐Ÿ“…
Languages in which tenders or requests to participate may be submitted: English ๐Ÿ—ฃ๏ธ
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Deadline for requesting additional information: 2026-06-26 12:00:00 ๐Ÿ“…

Contracting authority
Name and addresses
Name: Western Care Association
Postal address: John Moore Road
Postal code: F23H726
Postal town: Castlebar
Region: West ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: tcrowley@westerncare.com ๐Ÿ“ง
Phone: 0872889232 ๐Ÿ“ž
URL: www.westerncare.com ๐ŸŒ
Address of the buyer profile: www.westerncare.com ๐ŸŒ
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8352538 ๐ŸŒ
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8352538 ๐ŸŒ
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin ๐Ÿ™๏ธ
Country: Ireland ๐Ÿ‡ฎ๐Ÿ‡ช
E-mail: highcourtcentraloffice@courts.ie ๐Ÿ“ง
Phone: +353 1 8886000 ๐Ÿ“ž
Service from which information about the review procedure may be obtained
Same as: Review body
Source: OJS 2026/S 110-396662 (2026-06-09)
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