Self-Service Kiosk Terminals, Kiosk OS Integration, and Associated Software Licensing

The Royal Victoria Eye and Ear Hospital

RVEEH requires a patient self-service check-in kiosk solution for use in patient-facing areas of the Hospital. The requirement includes four (4) kiosk hardware, kiosk operating system configuration, check-in application/server functionality, kiosk client licensing, integration with RVEEH's patient administration application (iPMS), scheduling and/or patient management environment, implementation services, training, go-live support, ongoing software support and maintenance, and associated software licensing. The solution is intended to support patient check-in and related front-of-house workflow activities, reduce manual administrative burden, improve patient flow, and provide a secure, auditable and supportable platform suitable for use in a public healthcare environment. The solution must support integration with RVEEH systems using HL7 or equivalent agreed interface standards where required by RVEEH. The initial requirement may include multiple physical kiosks, software licences, server or hosted application components, integration services, testing, configuration, training, annual support and optional modules such as patient-call, waiting-room display or multimedia display capability. Respondents must price core and optional elements separately and must not assume any guaranteed transaction volume, expansion quantity, or future expenditure unless expressly stated by RVEEH.

Deadline

Deadline 2026-08-26

Who?

• The Royal Victoria Eye and Ear Hospital

What?

Where?

• Aττική › Βόρειος Τομέας Αθηνών
• Eastern and Midland › Dublin

Procurement history

Date	Document
2026-07-29	Contract notice

Contract notice (2026-07-29)
Object
Scope of the procurement
Title: Self-Service Kiosk Terminals, Kiosk OS Integration, and Associated Software Licensing
Short description:

Type of contract: Supplies
Products/services: Business transaction and personal business software package 📦
Estimated value excluding VAT: 750 000 EUR 💰
Description
Internal identifier: 0
Additional products/services:

Administration software package 📦

Medical software package 📦

Miscellaneous networking software package 📦

+ 3 more

Scheduling software package 📦

Software package and information systems 📦

Software package suites 📦

Country: Ireland 🇮🇪
Place of performance: Dublin 🏙️
Duration: 144 months
Title
Lot Identification Number: LOT-0001

Procedure
Type of procedure
Open procedure ✅
Legal basis: Directive 2014/24/EU
Administrative information
Time limit for receipt of tenders or requests to participate: 2026-08-26 13:30:00 📅
Conditions for opening of tenders: 2026-08-27 00:00:00 📅
Conditions for opening of tenders (place): https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8752622
Languages in which tenders or requests to participate may be submitted: English 🗣️
Minimum time frame during which the tenderer must maintain the tender: 180 days
Tendering terms
Tenderers may submit more than one tender
Opening date: 2026-08-27 00:00:00 📅
Place: https://www.etenders.gov.ie/epps/cft/prepareViewCfTWS.do?resourceId=8752622
Electronic invoicing: Required
Electronic ordering will be used ✅
Electronic payment will be used ✅
Deadline for requesting additional information: 2026-08-07 16:00:00 📅

Contracting authority
Name and addresses
Name: The Royal Victoria Eye and Ear Hospital
National registration number: ABC123
Postal address: Adelaide Road Dublin 2
Postal code: D02XK51
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
Contact point: Procurement Manager
E-mail: james.bradshaw@rveeh.ie 📧
Phone: 0851112234 📞
URL: https://www.rveeh.ie 🌏
Address of the buyer profile: https://www.rveeh.ie 🌏
Type of the contracting authority
Body governed by public law
Main activity
Health
Communication
Documents URL: https://www.etenders.gov.ie/epps/cft/listContractDocuments.do?resourceId=8752622 🌏
Participation URL: https://www.etenders.gov.ie/epps/cft/viewTenders.do?resourceId=8752622 🌏
Electronic submission: Required

Complementary information
Review body
Name: The High Court of Ireland
National registration number: The High Court of Ireland
Department: The High Court of Ireland
Postal address: Four Courts, Inns Quay, Dublin 7
Postal code: D07 WDX8
Postal town: Dublin
Region: Dublin 🏙️
Country: Ireland 🇮🇪
E-mail: highcourtcentraloffice@courts.ie 📧
Phone: +353 1 8886000 📞
Service from which information about the review procedure may be obtained
Same as: Review body
Information about electronic workflows
Electronic invoicing will be accepted
Source: OJS 2026/S 146-530112 (2026-07-29)

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